i ordered hair from them got GREAT quality just didnt like the fact that the wefts had long beards on them but the hair was the best indian hair i have EVER got so i dont know what the complaints are for and there is a difference in south indian hair and east indian hair if you did your research the south indian tends to be more thick and the curls more dense so if thats not what ur looking for maybe its best for u to go with east indian hair...just a thought