To whom it may concern
Dear Sir/ Madam
I have used the Starhub mobile contract with the number +65 91473749,
Currently my wife is using this mobile as I have got another phone allowance from my company.

We have noticed this since last year because when my wife went back to home country Myanmar (from April to June) she bring along her mobile, so it was not used for outgoing calls that period, however the same bill came for the payment.

After she is coming back to Singapore, she noticed that she received the calls and SMS from the numbers she did not know.

We now received again for the payment for the bill (from Dec 2011 to Jan 2012), it was stated in the bill that local outgoing call was more than 300 minutes.
We are very surprised and frustrated with the billing services because my wife told that she did not call that amount.
She has recorded her call history (as we can trace it from phone record- BlackBerry R 8520 )
Kindly help us how to raise this issue to the officials concerned from Starhub company, mobile billing services.

Thank you
Best Regards,
Mr Kyaw Thein Hlaing @ Ko Ko
Blk 459, #09-702, Jurong West Street 41
Singapore 640459

I also got a starhub mobile bill today on 15 March 2012.
I am a smart 300 plan which means that I have 300 mins or 5hrs of talk cock out going call locally FREE.
To my surprised the total usage for out going call from last month was over 356mins which means i exceed 56 mins.
They bill me for this 56 mins...Though the amount is small but it is not the issue.
The issue is I did not use this phone for 3 weeks becos i was overseas and used company phone.
So how in the world did i clock more than 300mins...Also I am not a high user for the past 10 years..
We all know our selves don't we...my monthly usgae for out going and incoming combine never exceed 200 mins..
Cos noe adays we uused whats app, viber and so forth...are we that stupid to used line ?
I call SH and enquire about this discrapncies, they told me to solve this is to subscribe to $5 montly subsciption fee to see the call log..
For what !!! why should I subscribe to this if I knew myself that I don used so much out going call.
It does not matter who i call, so long i don't exceed 300 mins which I don't .
This happen to me also in Nov 2011 which shows that i used ougoing about 630 mins...SH waived it for me aand I thought this was a one time affair..But now having this 2nd incident, I think my number is compromised...what did SH advice me...they asked me to subscribe to monthly call log to mintor..How rridiculous this is...vomit blood...