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Stonebridge Life Insurance

United States

Consumer complaints and reviews about Stonebridge Life Insurance

Pesmm488 Send email
Feb 23, 2012

Misleading advertising

I received a card in the mail offering $10.00 from Penney's just for calling Stonebridge's 800 number to learn about their services. All I had to do was make a purchase at JC Penney's and send the receipt to Stonebridge and I would receive a check for $10.00--well I sent them my receipt and I did recieve a check for $10.00 which I put in my bank account. Today I received a notice from my bank letting my know that the check from Stonebridge was returned because the account the check was written on had been closed. I'm sure JC Penney's would like to know how Stonebridge is using thier good name to mislead people--I know that I would never use Stonebridge for any insurance purposes!
Shel111 Send email
Feb 23, 2012

Misleading advertising

My mother took out a policy she was lead to believe was life insurance with stonebridge life. Informed me that she just wanted to know she left me and my brother a little something to help. Paid premiums monthly that were upwards of 40 dollars. My mom passed away this dec years after informing me of the policy which turned out to be accidental death n dismemberment. My poor mother suffered and died of a brain tumor and would be so heartbroken to know they scamed her. My father paid the premiums monthly to stonebridge life so the premium made sense for a life insurance. This is so wrong. I have sold insurance and am sad that they are co
Companies that would do such a thing. Anyone else have this problem? If so you can email me at [email protected]
CareBaby Send email
Feb 23, 2012

No Notice Expired Policy

My mother recently passed away at the age of 90.

In 1982 my mother purchased a life insurance policy written by Stonebridge Life Insurance. She faithfully made the premium payments on a policy that would pay out $2, 500 at the time of her death. I think she assumed this amount would cover her final expenses and perhaps it would have in 1982.

My mother moved to an assisted living facility in 2002. In 2003 she changed the beneficiary on her life insurance policy written by Stonebridge Life.

At some point in time Stonebridge Life informed my mother that the cash value of her policy would make premium payments on her policy and therefore she did not need to mail in her premiums.

No further contact was made between my mom and Stonebridge Life Insurance.

Upon my mother's death which occured January 8, 2010, I contacted the Customer Service Department of StoneBridge Life Insurance Co. After a considerable amount of time spent on hold, I was informed that my mother's life insurance policy had "expired" in September of 2009. When I inquired as to whether she was mailed a notice or otherwise notified, I was told "we do not have to notify you" and no payment would be made to cover my mother's final expense.

Obviously had we been notified of the policy's impending expiration we would have gladly made any necessary premium payments to keep the policy in effect.

I feel cheated by Stonebridge Insurance Company and would STRONGLY urge anyone considering doing business with this company to reconsider based on my experience.

My mother was very proud of the fact that she bought and paid for an insurance policy that would cover her final expenses. We were treated with no sensitivity. This company epitomizes corporate greed.
Consumer Affairs Send email
Feb 23, 2012

No Notice Expired Policy

At Stonebridge Life Insurance Company nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or certificate/policy number to us at [email protected], by fax to 972-881-4072 or by mail to 2700 West Plano Parkway, Plano TX 75075.

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