I have had the Unlimited International plan for my wife for about a year. She has been unable to call Thailand and never bothered to tell me. Instead, she has been using face-time or SKYPE. I found out yesterday that I have been paying $15/month that is wasted. And, the representative informed me that I can't use that plan to call Thailand. THAT IS NOT WHAT THEIR WEBSITE INDICATES!!!!! See the attachment.

I would love to get a refund but don't expect it. I do expect them to change their web information.

Straight Talk is a fraud. They advertise "unlimited 4G data",
but it is really very limited and heavily throttled. I pay
$55/month for the highest-class "unlimited 4G data" plan,
and I am getting about 1/4 of a G. No way do they keep
their promises. I do not get 4G.

Today, my data rate started at 130 KB/sec, but after a while
they cut it down to 33 KB/sec, then to 20, then 18, then 12,
and now it's 9. All of yesterday, it was 5, and didn't
improve until 11:30PM. They even throttle at 2AM when you
have no competition for bandwidth.

What is most maddening is that you can start a download and
it says, "2 hours to finish." But halfways through, they cut
the data rate in half, so that it's still 2 hours to finish.
Then halfways through that, they cut the data rate in half
again, so it's still 2 hours to finish. It's like trying
to walk to the horizon. The goal keeps receding in front
of you as you approach it.

It is impossible to watch YouTube videos at such slow data
rates, or even to listen to streaming music. It starts and
stops and stutters, and takes up to an hour to download a
5-minute video. And web pages take forever to load.

Find an honest phone company.