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Straight Talk

United States,
Arizona

Consumer complaints and reviews about Straight Talk

Jensuln Send email
 
Jun 22, 2017

Lost phone, trying to switch over my number to another phone

I have been on the phone for a little over an hour. All I needed to do was to change my number to another phone because I lost it while moving. It took 35 minutes to tell me that they cannot retrieve my account and to call back in 2 hours. I told her I can't so that I am in the process of moving. I have no other phone to use. Then I asked her to talk to a manager, after arguing with her for 10 minutes, she finally said she did. Now, it's been 25 minutes on hold for her boss. This is ridiculous!!! How do you keep customers when your customer service is like this? About to go else where
gogreen33 Send email
 
Jun 16, 2017

data and rude customer service agent

Internet speed slow after replinishing my account and they say I used it up. Lies!!! They rude asf. Put yu on hold and never return to the phone. I so done with straight talk, switching providers asap.
Natosha1990 Send email
 
Jun 14, 2017

Data usage

Ok so I got a new straight talk phone and the 10 gigs at high speed data... Well after one week it slowed down and I also had checked it under their website to see how much data I actually used at the time it stated I had only used 7 gigs of data..wtf? Why is my service being slowed down so fast I just now reached 10 gigs of data but the last 3 gigs were slowed down... This is bull shit.. I just got off the phone with strait talk they said there is nothing that they can doo...hmmm imagine that..this company is a rip off..please call me 4792239444
Myparks33 Send email
 
May 28, 2017

Wifi service and customer service

I just purchased the $55.00 plane 4 days ago and I get an email stating I've used up my service. I have wifi at home and I barely use my service unless I'm at home.. I called a customer service representative I explained the situation to him and he was adamant that I used all my plan up. So I asked to speak to a manager he would not let me. I asked for an corporate number he said it was not one. He became very rude. I hung up.

Last week my husband purchased an new phone and he called the customer service number. He had a long wait and then when a female representative got on line she was so rude to him. He had his phone on speaker so I could hear the conversation. I told him to ask to speak to the manager. She placed him on hold a total of 5 times for long periods of time. This process lasted for about 2 hours. Than she was rude to him once the activation was complete.
tme1919 Send email
 
May 23, 2017

Shortcode

I was unable to receive text messages from a certain individual due to shortcodes being blocked by Straight Talk. I called them to tell them to unblock certain shortcodes and they did not. Here's what happened: called in from my straight talk phone, was told to resume call on another line so we could trouble shoot my phone. The connection was spotty, but I was able to understand enough and I hung up the phone and waited to be called back on the other line. Pick up the other line and the connection is still terrible ( I am on a landline at this point, not a cell phone.) The woman speaking to me identified herself as Julia. I couldn't understand her troubleshooting instructions because of a faulty connection. Then she started shouting at me. I couldn't understand what she was saying, only that she was shouting. So I shouted back and told her that shouting wasn't going to help. Finally the connection began to improve, and I was able to understand a bit of what she was trying to tell me. I say a bit because it turns out the bad communication wasn't only the result of a faulty connection. She had a very garbled manner of speaking and it was difficult to understand her instructions. She takes me through a series of troubleshooting methods only to conclude my SIM card wasn't working and that I needed to purchase a new one. I was able to send text messages just fine earlier in the morning, it was just that one person I couldn't receive them from. (About an hour or so after hanging up, I was able to make calls and receive texts) I told her I wanted to speak to another customer service rep and she said hold on, she would transfer. I waited and she said "the call is over. You can hang up." I was shocked because she told me she was going to transfer me! I lost my temper at that point and have been logging complaints about this situation in any manner that I can ever since we hung up.The customer service of this company is TERRIBLE. The representatives aren't trained properly and they are rude. Do not use this company. There are other pre-paid services out there that can be used instead. And to Julia, if by some fluke you happen to see this, you REALLY need to learn how to respect people. How you treated me was completely unacceptable and you should be ashamed to have conducted yourself in such a manner. Learn some respect!
DeeGail123 Send email
 
May 19, 2017

Fruadulent Charges from Sraight Talk

There is a large fraudulent charge on my bank account from Straight Talk -- they are unwilling to help me out... machines answer their phone and you can't get to a customer service rep, an agent, or to their fraud department without a phone number. Online chat person told me she can't help me because she has limited access!! Email not answered either.

They don't check the cards being used to pay for their services, they just shove them through -- they help the criminal, but don't do anything to help the innocent victim.

DO NOT USE THIS COMPANY -- THEY ARE UNETHICAL; they don't even follow their own terms and conditions with regards to security.
Shanna Send email
 
May 12, 2017

Phoe number change

I ave paid for service with straight talk for apx 2 . I am requesting a phone number change immedaitly .reardles reaching max amount number change. I should not have to explain.. The why.. I pay for service. What If an stalker situation exists. I pay your business for a service you provide. No explanation required. Please assist.
Evelyn mcgarity Send email
 
May 8, 2017

Not happy with this company liars

Phone needed new sim card so they sent one the wrong one spoke to 6 different ppl about problem and was told they would give me 30 day service back to my phone then they charged me for another sim car all in all I got 5 sim cards mailed to me finally received one that worked when I paid for a new sim straight talk didn't even acknowledge that they sent me the card this company doesn't have English ppl that you can understand when all was done I was given 3 days of service a waste of time and my money they are a bunch of liars and each of them are supervisers
Cynthia1217 Send email
 
May 3, 2017

FED UP. LETTER TO PUC

To Whom It May Concern, 5/2/2017

I am writing this because I need to have a situation with a cell phone company resolved and no one else seems to be able to handle this complaint.
Back in June of 2016 I was on a live chat with straight talk cell phone company, I asked the lady I was speaking with if I could use my Galaxy On5 with their company in the "bring your own phone" plan. The lady asked me for the phones information, I gave it to her.
She was on hold for 2 minutes and came back and basically she said " yes this phone can be used all you have to do is go and buy an activation kit to start service. I said ok great " She told me the activation kit was 99 cents but if you buy it online at our website you have to buy a service plan with it. Now most people would assume the activation kit has everything in it to start service with a company.
I went to Walmart where they sell straight talk (they are the only ones besides 7-11 who sell straight talk) and I looked for the activation kit. The only one I saw was 60 dollars. 65 Dollars with tax and so forth. I had to buy it because the Galaxy was the only phone I had. So I bought it and took it home.
I tried to use the sims cards that were available in it and nothing worked. I called straight talk and talked to a individual. I explained that none of the sims cards were not working, they asked what phone I had and I said Galaxy On5 and I gave her all the information for it.
She said oh no that one does not work on our network because its a 4G and our network is 3G. I said ok what do I do with this activation kit now? They wont take it back at walmart since its been opened and I dont have another phone to use. She actually said I dont know go by another phone?
I hung up, I finally had a friend let me borrow their phone and I went to another company and got service. I called Straight talk Corporate and tried to talk to the "managers" again and explain the situation, all they kept saying is..we will refund your money but we need proof you paid for the kit.
One lady named Jennifer said can you send me a copy of the receipt? I said yes of course and she gave me her email address. Well I sent the receipt to her email. She then called back and said ok I need the service pin number, I said whats that? she said the time card I said ok why? She said well because thats what you paid for.
I said excuse me I was quoted a price, when Im quoted a price thats the price I expect to pay , and she said well yeah but a service card costs more then 99 cents, I said yeah but that doesnt matter. When a rep from a company tells a customer "activation kit is 99 cents" thats the price you are expecting to pay and you cant raise the price when you get in the store.
Its called bait n switch and its against the law. Well no one at straight talk seems to realize what Im trying to tell them. As a matter of fact I get managers who say...well a sims card is 99 cents, you want a sims card? I say excuse me first of all, I am no longer WITH straight talk after they ripped me off and second.....I was not quoted "sims card" I was not quoted "service plan".
Can someone PLEASE explain to STRAIGHT TALK that IF you are quoted "activation KIT (which most people assume includes everything you need to get service started) is .99 cents" thats the PRICE you are expecting to pay. And when its TRIPLE that, its called bait n switch.
So now, its been almost a YEAR of me trying to explain this stuff. Ive talked to Pearline Graham, Jennifer, shelly starkey, and yesterday 5-2-17 I talked to a manager named Carol and none of them seem to realize the situation. Now I feel I am owed not only the 65 dollars back but INTEREST for a YEAR of trying to WORK this out.
Straight talk even keeps saying "well when you send it back we will pay you back" I said yeah thats not going to happen for only one reason. A year before I had bought a service plan that goes with a free phone off their website straight talk .com. I got the phone and I got the service plan in the mail (UPS).
I activated the phone, and started using it and all of a sudden the service was cut off, it took me 3 weeks to get the service back and I was not given back the time I lost, the next month I decided I wanted to try another phone because the one I got free was defective. I went on their website again and bought a service plan and got a phone free.
Same thing happened with this phone. So I called, they said well what do you want us to do about it? I said excuse me? I want my service that I paid for BACK. They said, we dont just give service, we arent giving you free service, I said Free? I PAID for it. They denied I paid for it. I talked to a lady named Maria T on facebook, She said, ok send me proof you paid for this stuff because it says here we already gave you free service.
So I sent her pictures of the boxes it came in, tracking numbers, order number, the phones, and the time cards and the invoice, ALL proving I paid for this stuff, she never responded back, I kept saying hello are you here? I never got a response. I called straight talk, and Jennifer (yes same jennifer) said no we gave you free service and it ended on this date.
I said no you didnt I got the proof right here I got all the stuff to show I paid for it not to mention a bank statement that proves it, Jennifer hung up on me. I called and tried to talk to people and all of a suddent, NO communication. I went to the BBB and explained to them what happened. Straight talk even tried to tell them THEY gave me free service that I never paid for it.
So I went to my bank and reported it as fraud, it took my bank a month and said ok we found in your favor here is the 98 dollars they owe you. So thats why I wont send them ANYTHING back and expect money back. They lie and they steal and they deny everything even when you give them proof.
So now something needs to be done. Period. I am not out money again and straight talk doesnt seem to care.
Mobigdogstatus@yahoo.com Send email
 
Apr 24, 2017

iPhone 5 unlock

Can't unlock iPhone and I paid 649 and I want to change services please contact me at 3376020674
Joseph1113 Send email
 
Apr 21, 2017

Account Verifittion

Been with Straight Talk for some time now. Receved letter asking I update credit card information. Person anwsering my call had all my information right infront of them, then asks for information I don;t have. What the hell, all I want to do is provide the new experation date and three letter code. If I don't hear from you soon I'll go to ATT again.
RTIRVIN Send email
 
Apr 18, 2017

I WANT A REFUND BECAUSE MY PHONE DOES NOT OPERATE

I HAVE BEEN A CUSTOMER OF STRAIGHT TALK FOR ABOUT 2 MONTHS AND SERVICE HAS ALWAYS BEEN A PROBLEM.
I PURCHASED STRAIGHT AT A WAL-MART STORE ... MADISON STREET STORE IN CLARKSVILLE, TN
I TOLD WAL-MART CLERK THAT I HAD BEEN A CUSTOMER AT METRO PCS AND HAD THEIR SMART PHONE.
I WANTED TO KNOW WAS IT POSSIBLE TO GET STRAIGHT TALK SERVICE ON A METRO PCS PHONE ...
I WAS TOLD THAT I COULD GET STRAIGHT TALK ON THE METRO PCS PHONNE.
I HAS A PROBLEM EACH MONTH THAT DATA WAS ADDED BUT I DID GET SERVICE UNTIL APRIL, 2017;
I AND A WAL-MART CLERK IN ELECTRONICS SECTION WAS TOLD BY A STRAIGHT TALK REPRESENTATIVE THAT A STIM
CARD HAD TO BE REMOVED AND A STRAIGHT TALK STIM CARD WAS SENT THROUGH U.S. MAIL TO REPLACE STIM
CARD IN PHONE THAT HAD WORKED UNTIL APRIL, 2017;
I HAD SERVICE BUT THE BATTERY KEPT RUNNING LOW AND RECHARGING DID NO GOOD;
I BROUGHT A NEW BATTERY FOR MY PHONE THE FRIDAY BEFORE EASTER AND THAT BATTERY WOULD NOT CHARGE
MY MONEY WAS RETURNED;
I NOW HAVE NO SERVICE AND WANT A REFUND FOR MY DATA CARD THAT WAS PURCHASED AT WAL-MART THAT
DOES NOT OPERATE;
I AM GOING BACK TO METRO PCS BECAUSE THE SERVICE IS NON EXISTENCE AT STRAIGHT TALK AND NO ONE
CAN CORRECTLY ADDRESS THE PROBLEM;
I HAVE FOUND THE PEOPLE REPRESENTING STRAIGHT TALK DO NOT KNOW WHAT THEY ARE DOING THEREFORE I
WANT MY REFUND.
mauricio Send email
 
Apr 7, 2017

INTERNATIONAL CALLING CARD

I purchased an international calling card unlimited minutes for straight talk from K Mart it worked for a little while then it stopped completely I have called the tech dept which operates out of what country I don't know 25 times and spent at least 8 hours with them trying to resolve this. I get a different story every time from turn your ph on and off and you will be up and running in a few minutes to we have detected suspicious activity on your ph and flagged it . Each time you call these liars they send you to a different dept who will give you a different story. They have no problem cutting you off and one time they told me to wait and a woman started singing.I was finally told I was at their highest corporate level of tech support after about an hour of badgering underlings .Long and short of it they guaranteed I would be up in running in 24 hours so I waited 48 hours just in case no suprises there still didn't work. Called back and they said I had been calling Russia which is another lie who cares anyways was flagged by some overriding system that they had no control over. I am just an average consumer never written a complaint in my life. But now I feel like filing a broad action lawsuit againgst K Mart and whoever straight talk is. Any one with me on this lets do it.
Staceylanea Send email
 
Mar 28, 2017

Porting out without my authorization

So, I pay $45 to add airtime to my straight talk phone. The next day, my phone has no service. I call customer service/tech support and after being on the phone for over 3 hours with 7 different people who tell me that I gave them authorization to port out my phone and discontinue their services. I ask them why I would add airtime one day and then cancel my services the next, they can't give me an answer. Because of their screw up, I have no cell phone and I'm out $45 in which I was also told that I would not receive any refunds.

I call corporate and explain to them my situation, they told me that "it can take several business days to reactivate my phone. " I don't understand this because it only took them seconds to deactivate it without my authorization. I also explained to them that my job is cell phone based and that's how my clients contact me and also that I'm 36 weeks pregnant and having mild contractions... in simplified form, I let them know that if I don't have a cell then I lose money and an emergency may arise. And of course, I get their scripted "I understand".

If anyone is thinking about using the cell services of Straight Talk.... I would advise you to think again. And to those that already have their service, I wish you the best of luck
Leslie Marie Send email
 
Mar 18, 2017

Violation of rights

Purchase a take my on kit last week from Wal-Mart.Ok phone worked everyhing went well unti 4 days later phone off.Call Straight talk customer service.explain they had to reactivate my phone and to take the sims card out and wait 5 minute the phone should be working.Which it didn't call back thw next day rep rude hanging up aaying we deactivate your phone because you violated calling 800 number.I tried to explain check my phone record thats not true.Was told we cant do anything but you can go bye another sim card and plan.No thats not cheap I only use my phone 1 week.Help anybody!!
bristolbaby Send email
 
Mar 13, 2017

Refund

DO NOT USE THIS COMPANY. We have been with straight talk about 3 years and all was well. We pay by the year. We wanted to change phones, they did not have the compatible SIM card so we called to see if you get a refund. They assured me it was possible, so we went ahead and changed and than they say it is not refundable. {after I did all I could to see if it was refundable and was assured it was}. I am burning I am so mad. Do not trust what one or two tell you. They claim you have to talk to the correct department, all departments are not aware of policies. The individual I talked with wouldn't even spell her name for me.
martha4me Send email
 
Mar 3, 2017

Juan Mata

I have been trying to get a Sim Card ( the one I have Expired 890-141-042-795-551-146-69) from date 2/16/2017, all am getting that next week it will be in the mail. I call today 3/2/2017, was told the same next few day you will receive the replacement in the mail. I think this will not happen and today I was told will not get my money back... Thank You


If you need to contact me do so at (269) 338-5320
kam1221 Send email
 
Feb 23, 2017

liars,theives,

DO NOT USE THIS PHONE COMPANY! THEY SHUT OFF MY PHONE WITHIN 15 DAYS,GAVE MY NUMBER TO SOMEONE ELSE, AND THEN I TRIED TO PUT A $45 CARD ON THEY DIDNT GIVE MY MY TIME AND KEPT THE MONEY. I WILL NEVER GO BAVK TO THIS COMPANY!
LBreeR Send email
 
Feb 10, 2017

Horrible!! Don't Trust Them!

We ordered a phone on February 2, I selected overnight shipping and expected it Saturday, or Monday at the latest. On Wednesday I tried to track the phone using the order number they emailed me and it no longer worked to track the package, The USPS tracking info said that it was in pre-shipment so I decided to call customer service. I was very friendly and polite and they just took advantage and tried to put the blame on me, they had lost all of my information and they made me run around and get information that did nothing to help my problem, after being on the phone for an hour and a half I asked to speak to their supervisor. The supervisor understood the situation and promised there would be new shipping information emailed to me with in 24 hours. 24 hours later there was still no email so I called once again. This time she told me I needed to go the bank and get confirmation of purchase and all kinds of other information for them Bank hours were over and there was no way possible I told her she needed to find the information It's not my problem that they lost it all, she threatened to hang up on me!!. She repeatedly told me it was in pre-shipment at this point it had been 6 business, they just push the blame on everyone else and can do nothing to help. I told them if they did not give me a refund or get me the phone shipment information I would file a formal complaint with the Better Business Bureau and I would like to speak with management, so she moved me along to someone else, when threatening the file a complaint, he said that would not be necessary and he would have it figured out by 1pm the next day and would call me back, and I asked for his direct line in case he didn't. Hopefully we are getting somewhere. Terrible customer service, Terrible Company. DO NOT TRUST THEM WITH YOUR INFORMATION!!
Snowowl Send email
 
Feb 2, 2017

straight talk

straight talk auto refill is just money grubby foreign fraud from the nation of little lying con just company lies con that needs to be closed down and out of are NATION AND TARED AND FEATHER !!!!
THIS IS A CALL TO ALL COMBAT VETERAN'S NATIVE AMERICAN'S TO TURN OFF ANY STRAIGHT TALK AND TRACFONE UNTIL THEY LEARN HOW TREAT THE PEOPLE THAT MAKES THERE LIFE WORK FOR IF THEY CAN NOT SELL THERE PHONE SREVICE THEN THEY WILL NEED TO CLOSE THERE DOOR'S. WE MAY TO STOP GOING TO THE WALMART FOR TIME TO SO WE CAN MAKE SURE THE MESSAGE IS VERY CLEAR!!!
Tim tassoul Send email
 
Feb 2, 2017

Wont send me my refund

I purchesed a 45.00 card and when i put it in my phone they told me i wouldnt have service in that area zip code 54114 so they told me i would get a refund and i havent receved nothing i sent them all the infermation they wanted and they keep telling me it will be sent with in the time since i have filed for my refund it has been putting stress on me and i had a heart atack i havebeen still trying to get the refund and it is putting more stress on me the first heart atack i got a bill over 100.000 i had to have stints piut in my heart cus of it they keep telling me it will be resolved and hasnt yet i have been on the phone with these people for hours at a time and nothing is getting done
Mischelle Walker Send email
 
Jan 26, 2017

Straight talk screwed me!!

I've had this straight talk phone for over a year, I've been with straight talk since 2008. I've bragged about this company. Many friends switched to straight talk..... well sorry friends!! I purchased the 45 dollar plan on the first of January and my phone was shut off days ago. I called and spoke with two people I couldn't hardly understand. They tell me I tried to add min on the 17th with an unotherized card. I said no I did not. I'm paid til Feb 1st. They said i have to go to Wal-Mart and pay $327.50 then I can have the seven days I've already paid for. I said WHAT, WHY. I said ok give me info on the person who tried to add min to my number. And the card info. She said go to Wal-Mart where I bought the phone. Well walmart said sorry only straight talk would have that info. So they have ripped me off. And now I will have to purchase new phone and new number. I will never go through straight talk again. So any ideas on new phone and service plans no contracts.
j60512 Send email
 
Jan 19, 2017

Data cuts off 2-3x a month

I am a Straight Talk Customer in the Bring Your Own phone program. The data cuts off when ever I renew my plan and periodically for no reason at least 2-3X a month. I call the tech line give them the code 911179, its always the same code, and ask them to reconnect my data. 1 in 7 techs make an adjustment on their end and my data works again in about 2 seconds. 6 out of 7 tell me to dial *73 which does not work. They then tell me to turn off my phone, pull the sim card and reboot, which also doesn't work. Finally they tell me they have reset my data and to wait an hour and call back. This also doesn't work. I have to keep calling until I get connected with a tech who actually knows what they are doing. This process usually takes about an hour. Unfortunately Verizon is the only cell provider in my area and I don't want to sign a contract. I have just finished calling my 7th tech with no luck. Let's hope number 8 understands English.
Bobbiejo1521 Send email
 
Jan 12, 2017

They took my number away and gave it to someone else

I go to work get off work have no service couldn't even call 911 ...So the next day I call I was on the phone with them for almost five hours..What a head ache.this was a business number and they wouldn't give it back they told me they gave it to someone else..And there was nothing that they could do but give me a few months of free service... I lost so much cliental and money and they still won't do anything...So I had them put a lock on this number and I got tired of their crap..They were supposed to notify me if a carrier was gonna try and take the number again...Well they never did got the number transferred over to another company and straight talk never alerted me like they were supposed to... So tell me what do I do now knowing that straight talk can't be trusted...And also on the move for a good lawyer anyone got one
footballbeasties96 Send email
 
Jan 10, 2017

Service

Long time customer of Straight Talk had always been satisfied with their service until now. Ordered a new phone (my 4th one since signing up years ago) which took longer to arrive so I attempted to track it via the email sent from Straight Talk. Imagine my surprise when the package couldn't be found, nor could their own customer service department find it either. After arriving several days late, I quickly became frustrated with the long, drawn out inability to get the phone to activate online which is the typical route I use. I contact Customer Service who aren't really helpful at finding out why the phone can't be activated but are very emphatic that once the phone is shut off it should work; "just keep repeating" until the service comes online. Days later; frustrating calls and an hour online with customer service there still is no resolution to my issue. Finally a new SIMS card must be shipped; I am now day 17 past getting my new phone; I don't have my original phone number, my service comes and goes and no one at Straight Talk or their port department knows "why". I get the new SIMS card placed; things work with the correct number. Finally, this trial is at and end! Then I wake up this morning to find they cut off my service. When I call I am told that I am over my "limit"-how can that be when I just got charged 6 days ago for a brand new month of service and I haven't even had active service yet? I ask for upper management as I am done talking with the first tier and get told that "someone" must have "hacked" my account and "deactivated" my phone. Really? Somehow this is my fault? My response- deactivate my account. Good Bye Straight Talk....

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