Log inRegister
Submit Complaint

Straight Talk

United States,
Arizona

Consumer complaints and reviews about Straight Talk

Bobbiejo1521 Send email
 
Jan 12, 2017

They took my number away and gave it to someone else

I go to work get off work have no service couldn't even call 911 ...So the next day I call I was on the phone with them for almost five hours..What a head ache.this was a business number and they wouldn't give it back they told me they gave it to someone else..And there was nothing that they could do but give me a few months of free service... I lost so much cliental and money and they still won't do anything...So I had them put a lock on this number and I got tired of their crap..They were supposed to notify me if a carrier was gonna try and take the number again...Well they never did got the number transferred over to another company and straight talk never alerted me like they were supposed to... So tell me what do I do now knowing that straight talk can't be trusted...And also on the move for a good lawyer anyone got one
footballbeasties96 Send email
 
Jan 10, 2017

Service

Long time customer of Straight Talk had always been satisfied with their service until now. Ordered a new phone (my 4th one since signing up years ago) which took longer to arrive so I attempted to track it via the email sent from Straight Talk. Imagine my surprise when the package couldn't be found, nor could their own customer service department find it either. After arriving several days late, I quickly became frustrated with the long, drawn out inability to get the phone to activate online which is the typical route I use. I contact Customer Service who aren't really helpful at finding out why the phone can't be activated but are very emphatic that once the phone is shut off it should work; "just keep repeating" until the service comes online. Days later; frustrating calls and an hour online with customer service there still is no resolution to my issue. Finally a new SIMS card must be shipped; I am now day 17 past getting my new phone; I don't have my original phone number, my service comes and goes and no one at Straight Talk or their port department knows "why". I get the new SIMS card placed; things work with the correct number. Finally, this trial is at and end! Then I wake up this morning to find they cut off my service. When I call I am told that I am over my "limit"-how can that be when I just got charged 6 days ago for a brand new month of service and I haven't even had active service yet? I ask for upper management as I am done talking with the first tier and get told that "someone" must have "hacked" my account and "deactivated" my phone. Really? Somehow this is my fault? My response- deactivate my account. Good Bye Straight Talk....
mcqueens4734 Send email
 
Jan 9, 2017

THE WORST CUSTOMER SERVICE IN THE NATION!!!

Omg! I have never in my life experienced such poor and the horrible customer service! I have been lied to many of times from this company and for Christmas I surprised my son with a phone using straight talk services that resulted to be his worst Christmas ever and that was his only gift and the only gift he wanted. I spent most of the time trying to get customer service to assist me and kept getting hung up on and when I was finally able to get through with someone they told me that they will have to mail me a Sims card before connect services and they also told me not to worry that they will replace the service time that I wasn't able to use until we received the Sim card so we waited and waited for a long time for it to come through mail more than a week or so and when we received it we called to get service connected and then they told me that they weren't able to give me the time that we werent able to use as they promised and the representative was rude and did not want me to speak to a manager and wouldn't let me. My 11 yr old son is very disappointed!!! And did not deserve this!!! He is a good boy and has done so well in school this year and worked hard to earn the privileged to have a phone for the first time. I can't explain how angry I am with this service and I highly recommend that no one waist there money or time with this service!!!!!!!!!
Belandruston Send email
 
Jan 5, 2017

Refund fromstraight talk

18 hours on the phone and 32 days later and still no refund for a product purchased and returned in the same day. Livid doesn't even begin to describe the aggregation that I have been through. Worst company by far! I have always been an ATT customer and that is where I will stay. Thought i could get my kids a phone cheaper....ended up costing me over 205.84 more because I can't get a refund. The number to Claudia in Corporate office is 305-715-6500 fax number is 305-640-2070. Also enjoy extension is 6175. Stop using the straight talk phone number because they just give you the run around.
Nightstars Send email
 
Jan 3, 2017

Horrid, negligent, lying customer service!

Had an issue with auto renewing on their website. I used a charge card. After multiple attempts it finally took. Then I found out two weeks later, it registered my auto renew plan incorrectly. I called customer service and explained the situation. They said they would transfer the plan into the correct plan within two hours and restore my data. The agent had put me on hold to get a supervisor's approval. It seemed simple enough. There was only a $5 difference for the plan I've had all along, apposed to the plan the website registered. However, they ended up canceling the ticket to change it and restore my data and did not notify me. The lady I called in the morning said, they changed their mind! Who does that? I asked customer service why they decided to "change their mind" and asked her if she thought that was ethical and she HUNG UP on me! This company is the worst of the worst. I also could hardly understand their accent both times I called. They left me with no functioning data overnight on New Year's Eve. I called three hours before they closed. They did not restore my data all night. I couldn't use my map assistance or other travel research I needed to do that night because they literally went back on their word without notifying me and left me stranded after business hours with no data. The customer service agent said she did read the ticket order from the night before to change my plan but someone decided to change their mind. I should have been notified because they had plenty of time to do so, but they never should have changed their mind to approve it either. If they would have said "no" to begin with, I would not have liked it, but I would have accepted it, and paid again to renew my data right then so I could use my internet and map assistance for directions. What they did to me was outrageous customer service and negligent. Is it even legal?
ayates09 Send email
 
Dec 28, 2016

Customer Service Is HORRIBLE

I purchased a byop plan, on accident we activated the wrong sim card. So I have been waiting over 3 days for a new one to be sent and guess what they are sending the exact one I don't need another nano.... So I call again today to let them know they are sending the wrong one and the response I got was you will have to wait and refuse the one that is already being sent to you then wait another 3-4 business days for us to send you the other one.................. So now I am going on day 5 of no phone and it looks like it will be another 5 days before I have a phone with service that works. For as much technology as we have in this world it makes no sense that there is nothing they can do about it online or in there system, this is a joke.
ianwbean Send email
 
Dec 21, 2016

Horrible HORRIBLE Customer Service

Months and months of sporadic service from a phone I paid for. From service I paid for. I have called Customer Service so many times I cannot count them. Each time, I have to start from scratch explaining my problem. The agent tells me I should have called when I had the problem. I tell these genuises that I could not call because my phone was not working. They tell me they cannot verify my claims. Last week I called yet again after days and days of no service and an agent told me that the company would send a new sim card and give me ten drays of credit (doesn't even make a dent, but whatever) and when i called today to get new service on my phone a very arrogant agent called Jenniza with an ID number of 522280 refused to give me the credit, saying she had no documentation, and even refused to let me speak to a supervisor. All of the agents I have spoken to at Straight Talk have been unbelievably unhelpful but she was just a little more unhelpful and so insolent that i am seething with anger. I have been a Straight Talk customer for years. Today...I say...Straight Talk sucks and I am going to make it my mission to tell the world! Thanks a lot, Straight Talk! Merry Christmas!
ianwbean Send email
 
Dec 15, 2016

Phone stops working

My phone has been giving me problems for months. It will just stop working at random times, for days, and when I call customer service, they tell me that I need to report the outages WHEN they happen and get an alternate phone to trouble shoot from. Well, guess what? I live alone, far away from family members who could help me out with an alternate phone, and so what can I do BUT call AFTER the fact? Not only that, but the outsourced customer service agents have all been exceedingly rude and arrogant, even accusing me of lying about the times of lost service! I just had another round with one and I am furious! I have been a straight talk customer for years. No more! I have tried and tried to explain my problem to these people, but they do not care, and get offended when I tell them to please repeat themselves as I cannot understand their accents. It's a fact, not an insult! I just want to help with my phone. Is that so hard, Straight Talk? Guess I already know the answer to that one. Bottom line, you just lost a formally loyal customer. Two thumbs down on Straight Talk customer service!
Kams77 Send email
 
Dec 6, 2016

Phone issues

My husbands straight talk phone stops working except for text and his old phone starts working again. This has happened to many times to count. They keep doing the same thing even tho we tell them that is does not fix the phone. He has a Samsung Galaxy 7. It was not cheap $699.00. When I call they get smart with me. There customer service is NOT in the U.S. They know that there is nothing that you can do about it. We are ready to join the class action law suit. They have 0000 customer service.
dlavernewatts Send email
 
Dec 6, 2016

Porting issue

I don't understand the use of complaining if it doesn't produce results but here goes. I've been a customer with straight talk for 5 years. I recently purchased a new $199 phone from the straight talk website. I wanted my phone number (of 10 years)transferred from my old straight talk phone to my new straight talk phone and that has not happened and its going on the 7th day. I've called over 20 times, chatted online with reps and still no resolution. So now I'm stuck with a brand new phone, that I paid shipping and handling for when the rep and the website said it would be free. When asked about returning it, I would now have to pay s&h to return it. No representative took ownership to get to the bottom of why my phone number will not transfer from one phone to the other. I am livid, and basically cunned out of money that STRAIGHT TALK DOES NOT DESERVE!!!!!!!
razrebray Send email
 
Nov 11, 2016

Release of phone number

I cancelled service with them on October 27, 2016. On November 3, 2016. I tried to transfer my number to another provider. I was told that I would have to reactivate my phone and pay them $45. I talked to 5 coustomer service reps and managers to no avail. They have no customer service. They do not attempt to resolve problems. They didn't seem to get that my phone number is my property and not theirs. Anyone interested infiling a class action lawsuit against them contact me bigoldhog81@gmail.com with your information. I know lawyers who will file a class action lawsuit against them. I am currently the named Plaintiff representative in another class action lawsuit representing overr 61,000 class members. That lawsuit is about to be resolved in our favor.
Jolli Send email
 
Nov 7, 2016

Poor Service and custom service

I have been a Straight Talk customer for over 6 years now and until my most recent phone upgrade, I had been relatively satisfied. I had only experienced minor resolvable issues in the past with them. However, over the past two months I have been strung along and lied to on numerous occasions by their technical support and supposed management while trying to resolve my service issues. Straight Talk customer service has been extremely rude and incompetent during this time. Beware of there fake attempts to repair your phone by sending new SIM cards. They appear to use this tactic to run out the 30 Day return by date policy by promising a fix with a new SIM card. If you experience any problems with your service at all within the first 30 days, SEND IT BACK! They offer no recourse on any phones that they cannot get working. I purchased my phone from their website based on their criteria and they sent me a phone that would not work in my area based on the network for my particular phone. They claimed that I should have known what carrier phone was on the phone that I purchased, despite what their website had provided me. Absurd! Learned my lesson, no more Straight Talk for me! Now I have to figure out what to do with an expensive phone that I can't even use.
DeniseM Send email
 
Nov 2, 2016

Bad phones

We have been with out a phone for several months due to bad sim cards with our LG phone we were promised 9 months of free service when we finally received our phone. Not only did the go back on there promise but also were rude and nasty. I will be recommending people to other companies I am a long devoted customer and very dissatisfied and angry on how I was treated today and through this whole process.
Turntable Send email
 
Oct 28, 2016

Sim card invalid Samsung grand prime

I Bought Samsung grand prime phone from Walmart that uses straight straight talk prepaid service. After 3months service invalid sim card. Called straight talk. They sent new sim card. I lost 5 days without phone. Reactivated phone. 2 months goes by again invalid sim again on weekend. Call straight talk again they will send new card again 5days. Reactivated phone. Now about 1 week goes by again invalid sim card message. Call straight talk again. Now they will send new phone and sim card. Receive new phone which is refurbished. Reactivated phone. 3 months goes by again on weekend invalid sim card. Ok played this game enough. I ask refund on phone and remaining service. Will not refund on phone only replace. Can not refund on service due to prepaid card small print message,no refund. Ok another sim card. Reactivated. 2 months invalid sim card. 5 sims 2 phones .What up. Straight talk. Please reply.
Lissa Send email
 
Oct 28, 2016

Promised New Phone

I had a conversation with one of your customer service tech support people. Her name was Fe from the Philippines office. My problem with my phone began about 3 weeks ago. I couldn't send pic msgs or texts and was only able to call out/text occasionally and only occasionally my calls/texts would connect. After 5 calls to your tech support and 2 resets and a new sim card I was told it was my phone by your tech support. Never did they offer to check to see if it was your recent upgrade. I had heard a recording giving us the customers a number to call for change in 2G but I didn't think that affected me because my phone is newer so I ignored. Then one day I tried to call out and a recording came over that stated, "Your phone is restricted, Please hold for the next available agent." That call is where my problem began. I was promised a new phone that would support your upgrade and told it would be mailed out to me and I would receive it within 10 days. One that is comparable to the one I have now. Unbelievable as it seemed, I have been waiting for the new phone for about 6 days now. So today I called and stopped my auto pay because with the new phone I was going to receive, I decided to change my number. That is when I spoke with Miss Fe. She would not divulge any information to me so that I could contact the company working for you to find out if my phone had been mailed. In fact she talked in circles as you can check the recording for the whole conversation but her circles were quite aggravating.
I have been with your company for many years probably >20. I have never had this sort of issue and always had good service while traveling and never with a complaint about st talk. This is an injustice that you st talk will have to settle one way or another. I look for a class action law suit which will only buy you time but if you were that awesome company who made a mistake then shouldn't you take care of your customers and fix it? You will lose more in the end. I want my phone I was promised and I guarantee Morgan and Morgan would love this case. Please reply with a logical solution for me. My phone number connected to this case is 863 224 8813. My service ends on Nov 2nd and I will no longer be a customer of yours without some sort of resolution.
Sincerely an angry customer who will fight for justice and what is fair.
foodlady1 Send email
 
Oct 10, 2016

HORRIBLE CUSTOMER SERVICE

I had a problem with my cell phone with outgoing and incoming calls, while I was traveling. I called and talked to a rep who insisted I tell him my location, I was in Ft.Lauderdale airport. I had to go ask the ticket agent to give me the airport complete address to give the rep who told me my phone could not be used in that area. I asked for a supervisor and after a while I talked to one, who told me my SIM card was bad and they could send me one in 2 days. When I returned home I went to Wal-Mart and brought a new SIM card only to be told it could not be used for my phone. On Sunday morning was the final straw, I called and spoke to Mary Jo who insisted that I had to wait for the new SIM card to arrive and nothing could be done. I had an old Sprint phone that I had used on Straight Talk that I asked her to add back, she refused and said that the device was not compatible, so again I asked to speak to a supervisor. This Mary Jo flat out told me she would not let me speak to a supervisor and refused to transfer me, I told her that in my 30+ years in Customer Service I have never heard of that not happening, she finally transferred me to a gentleman name Murphy, when I asked his position he stated Agent. After going back and forth with him and hanging up and he calling me back I finally got to talk to a manager named Anna. Her question was why didn't I let Murphy help me, I had to explain to her that I wanted a supervisor but he identified himself as an Agent. When I told her the call was being recorded as it was, she changed her tone. Murphy did help me get the Sprint phone activated so I can have service, but the Customer Service at this company stinks. I don't know who Mary Jo is, but she should be fired, you never tell a customer you will not transfer them to a supervisor. Today, I'm looking to change services.
MLD Send email
 
Oct 8, 2016

Horrendous Customer Service

Don't order a phone from them. Customer service is horrendous.I ordered a phone online and have had a very unpleasant experience.

Lies:

They promise delivery sooner than actual. They promise free delivery and then put delivery restrictions making delivery difficult and doubling the time for receipt of product.

When I purchased one month of service along with the phone, I was advised by online sales rep that I could carry forward unused time for lost phone; Not true.

The customer reps all lie and claim to be supervisors. Not true. They spend a lengthy time on phone promising to help and then they do nothing.

A service pin is required for activation yet after I bought one month of service along with the phone, none is provided. Cant complete activation. Rep said I had to purchase again.

Worst of all they sent a supposedly new unrefurbished phone yet the package contained a wrong size back cover. They have no interest in accommodating a customer. They wont overnight ship the correct component and require me to return the phone that will leave me without service for another couple weeks.

After I research my options and the appropriate agency for complaint, I will report them to federal agencies such as Federal Trade Commission and/or Federal Communications Commission, and/or any relevant consumer complaint organization for misleading the customer. I suggest others do the same. Power in numbers. If I had foresee these problems I would never have ordered from them and wasted so much time without a badly needed phone...

DLM
cpettis48 Send email
 
Sep 27, 2016

HORRIBLE CUSTOMER SERVICE

I HAVE BEEN WITH STRAIGHT TALK FOR A FEW YEARS. I CHOSE TO BE WITH THIS PLAN BECAUSE OF THE PRICE AND NO CONTRACT, BUT AS THE OLD SAYING GOES YOU GET WHAT YOU PAY FOR. I HAVE COMPLAINED MUTIPLE TIMES VIA THE SO CALLED SURVEYS, REGARDING THE CUSTOMER SERVICE DEPARTMENT. THE CUSTOMER SERVICE DEPARTMENT IS THE WORSE. I HAVE NEVER WORKED WITH SO MANY INCOMPATENT PEOPLE IN MY LIFE. STRAIGHT TALK PARTNERS WITH VERIZON TO PROVIDE SERVICE FOR NO CONTRACT MEMBERS FOR PRE-PAID SERVICE. HOWEVER VERIZON OUT SOURCED TO THE PHILLIPINES AND WHEN I TELL YOU THAT WAS THE WORST MISTAKE VERISON COULD HAVE EVER DONE. IM SICK AND TIRED OF STRAIGHT TALK AND THE ROTTEN CUSTOMER SERVICE I DECIDED TO LEAVE. I WISH THE HIGHER UPS WOULD READ THESE COMPLAINTS AND BRINGTHE CUSTOMER SERVICE JOBS BACK TOTHE USA. FOR THE RECORD, WHAT REALLY PUSHED ME OVER THE EDGE, I CALLED STRAIGHT TALK BECUASE IM ON AUTO RE-FILL , THEY DEDUCTED THE MONEY OUT OF MY ACCOUNT. HOWEVER MY DATA WAS NOT ADDED. I CALLED I SPOKE TO SOMEONE WHO CLEARLY DIDNOT KNOW WHAT HE WAS DOING. FINALLY HE STATED HE RESET MY DATA, HOWEVER THE HORRIBLE NO SPEAKING CUSTOMER SERVICE REP CHANGED MY PHONE NUMBER. I WOULD HAVE NEVER KNOWN UNLESS I TEXT SOMEONE AND THEY TEXT ME BACK ASKING IF I CHANGED MY PHONE NUMBER. NEEDLESS TO SAY I'M DONE WITH STRAIGHT TALK I WILL NEVER EVER RECOMMEND ANYONE TO THEM I HAVE CANCELLED MY SERVICE.
santhony36 Send email
 
Sep 20, 2016

Phone order wrong

I Ordered a phone going by my zip code I need Verizon phone they send AT&T phone and now say I have to pay for shipping back that's bull shit I will never order a phone from them again they may as well shut down that useless website !!! go by your phone for straight talk at Walmart why pay shipping from theses Idiots thanks for nothing
Adenareeves51 Send email
 
Sep 13, 2016

MEID database is incorrect

so i am NOT a straight talk customer i have always been happy with Verizon... That being said tonight at 7pm I received a call from a unknown number and wen I answered the phone the caller said he was a officer and that he was calling to get his stolen galaxy 7 he said that straight talk told him i changed the number 5 minutes prior to his call to me... Which is a total LIE.. I told him he was wrong or miss dialed the number straight talk told him. My phone is a iphone 5 and the number has been on a Verizon contract for going on 4 years now... Anyway I thought that would be the en of that right... Wrong... A short time later my phone rings and again another unknown number so I answered and its a girl yelling at me and demanding my name and tellimg me i stole her galaxy 7 tellimg me that i was at a store she works at today accusing me of theft!!! I hung up and called the police department in the area the phone was stolen from and got no help from them either because they think I stole the phone as well because straight talk says the MEID number on my Phone was reported stolen... The girl has called me over 80 times threatened my life and called me so many things I do not deserve!!! Straight talk even called and argued with me and calling me a liar wen i told her that my phone is a iphone 5 NOT a galaxy 7 and even though I can prove that my number has been the same for 4 years on a Verizon contract and even show the bill of sale for the iphone 5 im using.... This is outrageous and something I should never have to go through!!! I'm so upset!! Straight talk needs to get their shit together!!! There is no reason my iPhones MEID number or my number that belongs to a Verizon wireless contract to even be in their database I shouldn't be dealing with this straight talk has caused me so much trouble and stress!!! Im not stopping with this post regarding this problem!! I will talk to someone about this and clear my name of this shit!!!
Colleen51665 Send email
 
Sep 4, 2016

Phone won't activate after restore

I had to do a restore on my phone I did the factory restore and now it's telling me I need a special ial code to activate my phone. I've had this Motorola moto E for a year and it won't allow me to get passed the activation screen it has a message saying mobile network not available. I called straight talk and after an hour and a half of not knowing what they are doing the rep tells me to get a new phone and hangs up. Now I have no phone at all. If anyone knows how to fix this please help.

Thanks Colleen
rbrett Send email
 
Aug 30, 2016

Incompetent Customer Service Personnel

My phone stopped charging so I called the customer service department which determined a "NEW PHONE" would be issued. But, before that could happen they would send me a package so I could in turn send them my old phone via Fed-Ex. I complied and they sent me a "NEW PHONE". Turns out, their package sent from Doral, Florida to Memphis, TN, was received opened without any contents. I was informed by straight talk representatives that I would receive a "NEW PHONE" by Tuesday this week. Today is Tuesday, and NO PHONE. So I called the customer service department and asked where my "NEW PHONE" is and they were using the OLD tracking number to track my "NEW PHONE". I spent hours on the phone with folks who reside in the Phillipines and they are the WORST customer service department. I asked to speak with managers and I was transferred to folks who speak broken English at best. BUT TO TOP OFF EVERYTHING - they deactivated my phone that I was using as I wait for my "NEW PHONE" to be delivered. I asked to be transferred to a person in Miami, Florida and was told they couldn't assist me. WHAT AM I GOING TO DO NOW THAT MY PHONE HAS BEEN DEACTIVATED BEFORE THE EXPIRATION DATE? I USE THIS PHONE FOR BUSINESS YOU ARE COSTING ME MONEY. 808-348-6127.
karla1 Send email
 
Aug 27, 2016

product and customer service

First my phone quits working after having it only about 4 months! Then I get the run around with the automotive system BC it hangs up on u every time u try to get to a repersentive! Then I tell the customer rep I want my old number when I finally get through I want to keep my old number and I end up with a new number! I call back and the girl trys to change it but I had to hang up and restart my phone it was not my old number! Then I call the third time and the girl tells me to call back on a different phone and then I did. Then I'm told I need to wait for a new sims card in 7 to 10 days before I can get my old number! At this point I'm discussed and ask to speak to a supervised and he ignored my issues all through the call! I even asked him a question and he didn't respond! I ask him to transfer me to complaints and he says he will but all I got was a recording about track phones and it hung up on me! I called back and said I wanted to speak to a supervised that knows what they r doing and he sent me to a guy that just repeated everything I knew and didn't even acknowledge my complaint!!! I give kodos to the first rep that he was friendly and personable, but everyone else had no personality!!! I work 3 jobs I had to call off 1 just to get my phone number changed to be told I still couldn't do it! and after 5 calls I asked for a direct phone number to put in a serious complaint and they had none! Only a address to take time to write a letter that I don't have time to do! I'm really discussed with straight talk! If I had the money to get a new phone and service I would asap! As soon as I can though I will no longer be a straight talk customer! I know good customer service is hard to come across but any other service would be better than straight talk!!!!
Rukkaboi Send email
 
Aug 24, 2016

Scammed By Straight talk

First I would like to say that I am starting a lawsuit against Straight Talk Wireless if you would like to be a part of this lawsuit please contact me at DRucker615@gmail.com This is the worst company ever and they are scam artist. And I advise anyone if you are thinking about switching to Straight Talk think again. A joint Straight Talk on July 30th with the $50 10 gigabyte plan on August 5th I received a text saying that I had exhausted all 10 gigabytes of data. This is impossible because 75% of the time I'm connected to Wi-Fi I switch to Straight Talk Wireless from another company in which I only had 4 gigabytes of data. Out of two years of being with that company not once did I exceed those for gigabyte. I called Straight Talk and explain this to them customer service was rude very uncomfortable and unwilling to compensate me for my lost in any way. They told me that I use the data and that's just what it was going to be. After arguing with them for 2 days I just gave up and said they got that. Next problem. On August 17th I wake up and my phone is turned off. I called Straight Talk and ask them why my phone is cut off and my bill is not due until the 22nd of August. They asked me for my phone number and look into my account. They say that they cannot find the number and asked me for my IMEI number. I give them the IMEI number and they tell me yes that I have an active account and my bill is not due until the 22nd of August however there is a different number assigned to my account. Basically what Straight Talk did was cut my phone off take my number and reassigned it to someone else without my permission. I asked for my number back they said that was not optional and the number was no longer available to me. After arguing for hours again with them I finally gave up again. So yesterday August 22nd my bill was due. I waited until today to pay my bill because if you pay your bill early with Straight Talk you will lose all remaining days of your plan. After I paid my bill on August 23rd which is today. I checked my account online and was shocked to find out that they were saying that I had exhausted my data already again as of August 22nd. How can I exhaust my data on the 22nd when I did not purchase the data to the 23rd. So I call Straight Talk and ask them to resolve this issue and again even though they are clearly wrong they are unwilling to give me my data back. They told me to wait 24 hours and I will see a reflection on my account with my data restarting back at zero. So I wait a few hours and I check my account again. Now my account is saying that I paid my bill on August 22nd which I did not. So straight talk is trying to cover up their mess up by saying I paid my bill early so they can say that I used my data before I received it and they do not have to give me my data back. However before I even call Straight Talk I screenshot all of my account information before and after. So I have the documentation showing that I paid my bill today and I have the documentation showing where they changed it and try to say I paid my bill yesterday. This is not acceptable and straight talk will not get over on me. If you feel the same way please email me and my lawyers are getting ready to start a mass tort litigation against straight talk if you do not know what a mass tort litigation is it is when Super Lawyers go after bad companies.
NUNYO Send email
 
Aug 17, 2016

Useless customer service WTF

We have been with straight talk for years.No problems.Was looking for an I phone through straight talk,found one at Walmart,there were issues,anyways they took my money then they told me the product was out of stock.
Thought to call straight talk and order from them directly. I explained that I wanted a phone and not the card,already bought one 3 days prior. "I just want the phone!" He told me the total would be 154.99 . No email confirming my order,then when I went to track my order on the site.It said the total was $210!!!!!!!!Of course the dumb ass added the card!!!!!!When I called customer service to refund the money,they told me no.not until I refuse delivery of the package and it is delivered back to straight talk then refund will be reviewed.
STRAIGHT TALK AND WALMART STOLE ALMOST $400 FROM ME IN ONE DAY.NEVER AGAIN!!!!!!!! Of course look who I'm talking about.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    Gambler Tobacco company - 16oz tobacco
    The 1 lb bag of full flaver was poor right full of...
    Keranique - Refund
    I recently purchased Keranique Hair growth products. All I...
    Hallmark channel - Repeating same movie
    Why are movies repeated several times over a few days?...
    Drivetime/Bridgecrest - Atuo Pay Scam
    After reading your story it gives me some sort of relief....
    Ross Dress For Less - Discrimination/Harassment
    Security follows me around while I shop at the store...all...
    Topix.com - testimony on how i get a loan
    Hello every one please i will like to talk about the...
    Garcia Infiniti - very bad sales representatives patrick hornef
    I will no longer be using your services due to an...
    MIBFA - MR THULANI LAWRENCE SIBISI ID 5904225604089.WE...
    THERE IS NO COMMUNICATION BETWEEN MIBFA AND THE FAMILY OF...
    Government Vacation Rewards - Rip off
    Has anyone filed a lawsuit or been successful in getting...
    Glencara.com - Rip Off
    Ordered ring 12-08-16 with the promise it would ship...

    Share this site with others

         
          

    Recently Updated Complaints

    Gambler Tobacco company - 16oz tobacco
    The 1 lb bag of full flaver was poor right full of...
    Keranique - Refund
    I recently purchased Keranique Hair growth products. All I...
    Hallmark channel - Repeating same movie
    Why are movies repeated several times over a few days?...
    Drivetime/Bridgecrest - Atuo Pay Scam
    After reading your story it gives me some sort of relief....
    Ross Dress For Less - Discrimination/Harassment
    Security follows me around while I shop at the store...all...
    Topix.com - testimony on how i get a loan
    Hello every one please i will like to talk about the...
    Garcia Infiniti - very bad sales representatives patrick hornef
    I will no longer be using your services due to an...
    MIBFA - MR THULANI LAWRENCE SIBISI ID 5904225604089.WE...
    THERE IS NO COMMUNICATION BETWEEN MIBFA AND THE FAMILY OF...
    Government Vacation Rewards - Rip off
    Has anyone filed a lawsuit or been successful in getting...
    Glencara.com - Rip Off
    Ordered ring 12-08-16 with the promise it would ship...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username