I wanted to send a response to the complaints listed here after reading through a few of them. I worked for Stuart Lee for a few years processing rebates. This company was awesome to work for, treated their employee’s great and did an excellent job. I only left because my husband was deployed and I moved back to my hometown. They handled millions of rebates without any issues. Just for the record here is how it works.
Stuart Lee only gets paid a "processing fee" if you get your rebate. They get zero if you don't. They only issue rebates once they are approved by the retailer. They do not make the decision on who gets paid and who gets turned down. They do not make the rules on how long it takes to receive your rebate, or the criteria it is based on. All of that is done by the retailer. One of the complaints on here tried to list their phone number in code. They are not trying to hide it. They want to be able to track everything said between them and the customer in writing so they ask you to use the website. Their website is simply to use. All you need to do is enter the retailer where you made your purchase, your zip code and your wireless number. If your rebate doesn’t pop up then contact them by clicking on the button at the bottom of the page that says Where my rebate - Click here. I do know if you submit a request to them on their website they will try to help you. You won't get any help resolving the problem here for sure. Most submittals that do not get paid are for some of the following reasons.
A temporary number was used instead of your permanent number, your rebate submittal was not complete or partially filled out, you sent your rebate to the wrong address, you expected your rebate to show up sooner than the 12-14 weeks listed on your rebate form, you submitted multiple times, deactivated your phone, or did not qualify for the rebate which caused your submission to be flagged and researched. Give these guys a break, they are great. Contact them for help at stuartleerebates.com