Submit a Complaint

StubHub

United States,
Washington

Consumer complaints and reviews about StubHub

JDBELLWA Send email
 
Aug 16, 2015

Technical fault caused price to be inflated 250%

A couple weeks ago I posted 2 sets of tickets on Stubhub for sale and set the price for each pair at $120 and $100 respectively. Stubhub correctly showed my payout would be $120 & $100. I expected an easy sale as these were lower prices than other tickets and second row. After 2 weeks without them selling I went in and checked. They still showed my payouts as $120 & $100. However the "Buyer sees" prices were $296 and $284 respectively. I have no control over the amount of fees that Stubhub calculates and adds. I contacted them online and they say they will "review" the issue. However, the show is in 5 days and so I'm unlikely to sell them now. Stubhub took absolutely no responsibility in the error, nor offered to help in any way. Their advice was to re-edit the ticket price again to correct it. I've done this and it now shows the correct "Buyer sees" price. But then it did that a week ago, and sometime after that it changed to the higher prices. I've attached a screen capture showing the obvious error. They even show the "Payout" price to be different then what the seller listings page shows. These should always be the same.

Technical fault caused price to be inflated 250%

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username