I was on Stubhub site looking at various items. I was looking at Penn State College tickets and notice one for $1643 for a single ticket. I was amazed to see that one ticket was so expensive and I was trying to see what seat it was for since it was so expensive. I went to the next site to see if I can see and find a seat number and somehow my mouse scanned over the “Buy Now” button. Next thing I know is that the computer screen started to progress and I immediately left the page by hitting the top “x” button.
This was in no way an intentional purchase. Because I didn’t authorize any credit card or hit a button to buy this item I didn’t think anything of it. Then on my email I find out that I this unintended action did indeed make an unauthorized or unitended purchase.
How can someone make a purchase of 1643.00 with just a slip of a mouse? There is no indication on the site that this “button” would complete the purchase and my account would be charge this amount. Then for Stubhub not to refund this amount for a purchase that is not intended, activated or authorized.
I couldn’t figure out how it was “paid for” I find out from Paypal that 5 years ago my credit card was tied to Stubhub and this is how this instant unauthorized unintended purchase was made. A purchase of $1643.00 for something I did not intend or want to buy. I didn’t know my paypal account was tied to Stubhub. You can look at my history with Stubhub and see that I have not made any purchases in several months. Additionally, I am a 52 year old woman who has absolutely no need for a one ticket season pass to Penn State Football games!
I immediately called Stubhub and spoke to Keenan. He would not refund my money. He would not let me speak to a supervisor. It was a recorded conversation. All he can do is relist this overpriced item that I did not intend or authorized to purchase.
I filed a dispute with my credit card company and we called Stubhub together. It is stated that the tech department will look into this but the charge remains on my account.
I filed a dispute with Paypal and I have contacted the Better Business Bureau. Additionally I will publicize in every internet and social media venue this unethical fraudulent act if Stubhub does not recognize this computer error and unethical business practice. I just simply want my money refunded for an item I did not intend to buy.

Lisa
Lisa