Submit a Complaint

StubHub

United Kingdom

Consumer complaints and reviews about StubHub

pjuk79 Send email
 
Dec 7, 2015

SELLERS BEWARE

I purchased Adele tickets and unfortunately in the hype of rushing to buy the tickets on AXS I did not see that I was only allowed to purchase 4 tickets in total and presumed this was 4 tickets on each concert date. I sold 8 tickets on Stubhub and sold them within a day, but AXS contacted me shortly afterwards and said that because I purchased more than the permitted tickets that they had been cancelled and refunded. As soon as I received the e-mail from AXS I contacted Stubhub immediately to advise them of my mistake. The next day Stubhub sent and email to say that they had replaced 4 of the tickets at a costs of £2150 and took the difference of £950 out of my account. I called them about the other 4 and was basically told that they can charge me whatever amount they like to replace the tickets, and I asked if there was a limit to my liability and they said no. The current selling price of these tickets are now nearly £1000 each and there are 4 more tickets to replace so in total I could lose around £3000 for this mistake! No help from Stubhub whatsoever just showed empathy on the phone which means nothing!!!!

Check out their terms and conditions and basically you are SCREWED... no limit on your liability to the cost of replacement tickets!!! How can that be?

I accept some responsibility, maybe I should compensate the buyers £100 per ticket or something for their loss, but thousands of pounds. REALLY?

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username