You are welcome :)

Thanks for help. I really appreciate it

Hi ravidas,

For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies.

Good Luck.

Thanks for reply. My drive is still under warranty but how can I recover my data from my drive.

Hi ravidas,

Based on your post, it may be the hardware issue. For RMA service, you may refer the link below. This link will help you to understand the RMA process in WD:

http://products.wdc.com/support/kb.ashx?id=RqEMyP

For more information about warranty support, you may visit to: http://products.wdc.com/support/kb.ashx?id=cE8d4C

For your information, you can use our RMA service via website, call and email us for your request. Our support team will happy to help you.

The following link has details of India support team: http://products.wdc.com/support/kb.ashx?id=9dVsEd

Hope it helps.

Thanks for reply WD people. Its internal purple drive.

I tell you the situation, 15 days ago there some kind of noise in my drive and I didn't care about so much. After few days ago, its dead, I am not able to access or do anything. My friend told me to replace the port and try in different computer. I tried all troubleshooting steps but it’s not worthy. So help me on this or replace your product.

Hi ravidas,

I am sorry to hear about it. Based on your post, I’d like to know if you are using an internal or external HDD? Does it show up in the Disk Management? Is there any error message? If possible, please provide a snapshot and the specific error message. For the meantime, you may try to run WD Data Lifeguard Diagnostics software utility, to confirm that the HDD is working properly and there is no bad sector.

Please refer to the link below for Data Lifeguard Diagnostics:

http://products.wdc.com/support/kb.ashx?id=Mdtpd4

Hope it helps.

I am really fucked up with my western digital drive. I am not able to access it. please help me on this.