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SuddenLink

United States,
Texas

Consumer complaints and reviews about SuddenLink

drkhan Send email
 
Nov 23, 2019

Court order in case of 188 2019 to provide statement of my personal account no to the editor

Mashreq Bank is not giving access to my personal account by the editor Mr Haider appointed by Dubai court after I have given my permission. I want to know the reason for this and how can I solve this problem at the earliest. I will be waiting for your reply . My account no is 0691120580 under the name of Niaz Ahmad Khan son of Faiz Muhamad Khan


Josh56800 Send email
 
Nov 22, 2019

Billing

Suddenlink has rude and inconsiderate reps that don't care nothing at all for the customers despite they're plea to reduce billing, make arrangements to pay over the phone, downgrade, and service changes. They keep everyone's billing at an all-time high and don't have any remorse for it. I have only been with them for only 7 or 8 months now and already not only my bill past due because of they're blunder, but my total amount is freaking $500 dollars or more and they won't even negotiate with me about a billing deduction or credit me for being falsely charged somewhere along the line. They lie a lot and don't think nothing of it. Not only that, but they're also rude and deceitful people. They lie into giving you good quality services and installation, but when they finally do it, things go horribly wrong and at the end of the day, they conned you out some money that they don't even deserve. Every other week or less than that, I have been making phone calls to this company about technical issues, internet issues, recording issues, and now BILLING since we first had the installation and service start! Suddenlink is a TERRIBLE provider. If you're looking for a decent or better provider than Suddenlink, I highly suggest you do your research on the best provider out there first before buying into it. At this point, ANY provider is better than Suddenlink, but since I'm in the area where all we have is Suddenlink, I'm about ready to kick this company to the curve for negligence on they're part and being the worst provider in History! I don't recommend company at all.
misspee Send email
 
Apr 27, 2017

no compensation

Stil charging for full service and for no service
User923267 Send email
 
Mar 26, 2012

HDTV

My Suddenlink HDTV is very inconsistent. Not a lot of channels available in HD, and most of the time 1/2 or more don't work! I get an error message saying something like "This channel is currently unavailable, but will be available soon." Really, Suddenlink? I haven't seen a single game of March madness in HD. Techs have been out at least four time, and replaced my drop cable (from the box to my house) several times. Works for a few days, then kaput.

I've had it. Now that CenturyLink has high speed DSL in my neighborhood, I'm switching. Now I just have to decide between Dish and DirecTV.
User785330 Send email
 
Mar 26, 2012

HDTV

Hi Jim - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that you've been experiencing issues with your Suddenlink service. I would be happy to work with senior management in your area to investigate and resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
SuddenlinkAshley Send email
 
Feb 23, 2012

Prices

Hi - my name is Ashley, and I'm with Suddenlink. I believe our team is already working with you to resolve this issue. However, if you are in need of additional assistance, please feel free to contact me at: ashley-AT-suddenlink-DOT-com. Thank you.
H8fatpeepL Send email
 
Feb 23, 2012

Prices

wait wait wait
so - you're paying the husbands ex-wife's bill??!!??!?!
Jessicas.mommy Send email
 
Feb 23, 2012

Prices

Since it was in both names, yes.
Jessicas.mommy Send email
 
Feb 23, 2012

Prices

When I called, I spoke with Ginger (ext 2337) and explained to her that I needed to set services up in my name and get the ball rolling. Here is where the problems started.

You see, apparently because my husband did the initial calling to find out prices and things of that nature, they took it upon themselves to write down his name and address. I had not yet set up an account because we both knew that he had a past due bill (that we have set up payment arrangements for in order to pay what he owes) and the service needed to be in my name any way because we have split the bills throughout the house. However, Ginger told me that because we have the same last name that before I could get services in MY name, I had to pay HIS old bill. Now, you tell me how that makes sense. She then proceeded to tell me that because my “husband is going to watch the TV, you have to pay the old bill”. Okay, so because my husband is going to watch the TV, I am now penalized for mistakes he and his ex-wife made three years ago????? I got very angry and asked to speak with her supervisor. Basically, the supervisor told me the same thing. Again, because we have the same last name I had to pay the old bill.

Now, let me vent a few things. First off, if your company penalized everyone for having the same last name as someone else, we would be paying triple what you make every month. Secondly, this account is in MY name and is using MY social and MY credit. NOT HIS!!! His name is nowhere associated with this account and should have never been even asked. However, we did the right thing and explained that he would be in the house and that we had made payment arrangements to pay the old bill. Lastly, if I paid for every ‘Ellis’ that owed you money, I would probably be paying my bill in full for at least a year. So, what I am gathering is that these two ladies were just trying to get the bill paid for. I am very aware that he is liable for this debt; however, we have not tried to skimp out of it.

Let me be the first to tell you that, because of this experience, if I had another option for Internet and TV, I would take it. The women I spoke with at the Tyler call center are rude, inconsiderate, and do not know how to listen. They will talk over you instead of to you and will OPENLY tell you that “well, there’s nothing you can do”. Excuse me for saying, but there is always something I can do. The line of work I am in is gracious enough to let me have access to multiple people in multiple walks of life. I do know a thing or two about the law in Texas and I am quite knowledgeable of the laws that go along with marriage. I will never be dealing with the East Texas call center again if I can avoid it.
H8fatpeepL Send email
 
Feb 23, 2012

Prices

so - you wanted to stiff the company of the $$ your husband owed and have the service switched over to your name - even though you state you entered into a payment plan, the company would have kept the service in his name while paying off the old bill - then stiff them again and switch to your sisters name, then your mothers, then your fathers, then the neighbors, etc etc etc
pay the $$ your husband owes - get service reinstalled in his name, start rebuilding his credit
Jessicas.mommy Send email
 
Feb 23, 2012

Prices

So what you wanted me to do is pay over $600 in order to get the service even installed? And when I clearly stated that we have split the bills in our household, I should just throw it all to the wind and just hand over $600 because my husband has an ex wife that screwed him out of everything?? Real helpful. I have never, nor will ever, 'stiff' a company out of their money and am making payments right now to take care of his old bill. You may know people that would keep switching the name on the bill, but I am not one of them.
Jessicas.mommy Send email
 
Feb 23, 2012

Prices

Oh, and by the way, the service was not active when I called to get it at our new place.

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