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Sun Life Assurance Canada

Canada,
Ontario

Consumer complaints and reviews about Sun Life Assurance Canada

disappointed with Sun Life Send email
 
Sep 20, 2018

Life insurance conversion denial

be careful. When i left my employer I was sent a form for life insurance conversion to personal pay as opposed to company pay. I did all that was required and Sun Life mishandled the claim.

When I went to change beneficiary they told me I did not have life insurance. When I explained the situation and proved to their satisfaction I was truthful in my situation they continued to time bar me as more than 31 days lapsed since my employment ceased. Note it was Sun Life that failed to execute on the application and yet they are hold me accountable for them not processing my application.

Be careful with all insurance co. but I can only advise you to be careful in dealing with Sun Life and if you need to decide who to place your business with and you need to pick one, pick anyone other than Sun Life would be my recommendation

Note: this is the first time I have ever posted a warning against any business and for what it is worth I am a CPA and a CHRP designated professional. Be very very careful and the dispute resolution process with Sun Life is wanting..........
roberta Send email
 
Sep 21, 2017

SunLife

I have sun life benefits through my workplace. My issue is with their so called approved "provider " list. My coverage states that there is coverage for Clinical counselling. I submitted my claim, they requested a mail in invoice, which is another complaint- in this day and age, we have to mail in invoices? we can't scan and email them or? , so I mailed it in and then it is denied as they say my provider is not covered as per my coverage. After a lot of frustration, and phone calls wasted, they tell me there are two associations that the provider must belong to one of to qualify. My provider does belong to both and noted both her numbers on the receipt. My employer tells me that it is not covered because my provider is not part of these associations, which she does. I call sun life and they tell me that she may be but she is not on their provider list... I look at their provider list and it says that they do not recommend or not recommend any of these providers and that the list might change at will and always have to call first to check. this makes no sense- If the provider is qualified and has a number, an insurance company should be able to find this information. Sun life did then tell me to have my provider call them to be added to this miracle list. I don't think that is a job of a counsellor to have to do. They also offered that I should change providers and go to one of their list, the one that may or not still be valid. I am not going to change counsellors due to this, clearly that is stupid. Much like if you were going to a dentist or doctor and had a long relationship with them, and suddenly sun life decides they don't want that person on their list... This is just a way to not pay for something, and our benefits are limited as is. Very frustrating experience, given that I chose to go to our local counselling center, staffed by Masters level clinical counsellors, and at half the rate of anywhere, am just irked. Now I am waiting to see when the counsellor can spare time to call and see if this can get resolved. Just more stress.
debzimm Send email
 
Jan 8, 2017

Sun Life

Aside from the obvious of retaining a lawyer..being forced to go thro a lengthy process of litigation ..stress and untold frustration..is there no governing organization in Canada to oversee these lisenced criminals??..any suggestions??
emg112253 Send email
 
Apr 20, 2016

Single premium Life Insurance

Trying to terminate my policy! I have no desire to terminate it! Not being clear on why asking for additional fees when paid or how it is determined a "Single Premium" like the policy type states. Making bad investments with the premium I paid. No choice in deciding the investments. Very bad company! The Better Business Bureau should be aware of them!
dr1 Send email
 
Mar 24, 2016

Long Term Disability

I have been on Ltd for 3 years now and had my Cppd approved well over a year ago. I suffered a severe and debilitating injury that has been documented by both my surgeon and physiatrist . The Canadian Government has acknowledged that my injury is a severe and prolonged impairment in physical or mental functions. I struggle each day to manage my pain and quality of life. I as all of you feel as though were a burden to our family and friends..As of Jan 2016 Sunlife is requesting a form to be filled out by both your doctor and the patient.. I asked why and was not given a answer other than it was a new policy.. I could accept this if they had a cure or new treatments for my injury but they don't ...that's why they call them severe and prolonged..I don't always see my
physiatrist every 6 months so this is a added cost to me which Sunlife has indicated they wont pay for....I'm also wondering if this can be defined as a type of harassment against disabled people
Dsmither1983 Send email
 
Mar 7, 2016

Long Term Disability

I have been on LTD for almost 2 years after suffering a massive stroke on 3/4/14 in which I was paralyzed on my entire right side and I'm still suffering partial paralysis where I still cannot drive or write with my right hand. They request for me to send in paperwork every six months expecting me to magically recover when I don't know when or if I'll make a full recovery. I'm getting very frustrated because I cannot write and they want me to fill out an entire packet of information and my doctor sent them the same information as well. I need to find out how I can be classified as 100% unable to work since I have a legitimate disability from my stroke.
sears90 Send email
 
Jan 15, 2016

bullies and harassment is sunlife

Why don't we form an organization or movement to fight harassment of this sunlife people. We know that they are playing tactics and ripping us off. According to reliable source, Sunlife cas managers gets commission or bonus each time they get successful in cutting you off from being paid your benefits. So there you go, if we don't fight these scams and manipulation that they are doing to the sick people, they will just continue to do their immoral ways and dirty tactics of cutting off the benefits of poor sick people. We hope that the government will also do a bill to protect the right of the sick people being harassed by Sunlife. Don't support sunlife!!!
susan888 Send email
 
Jul 16, 2014

CUT OFF LONG TERM DISABILITY

I was cut off my LTD this month. They are stating I can still work. My doctor has issued MRI and CAT Scan reports explaining I need shoulder and back surgery. I am in so much pain and am not able to work as I can barely walk due to severe stenosis in my back. I have 2 tears in my rotator cuff and a tear in my shoulder. I have seen the surgeon for my shoulder and I am waiting for my surgery date. I have a surgeons appointment for my back in November 2014. It is absolutely ridiculous, I have paid into my LTD for over 16 years and when I need it the most they decide to cut me off. I have been off for two years now as I had surgery ACDF on my neck due to severe pain from my neck down my arm. I need help! I have contacted Sunlife and still no reply to my calls. Who do I contact because I want to sue them
PSNODDY Send email
 
Apr 29, 2014

my auto insurance cut me off after paying 6yrs

was innocent in auto acciedent, other party paid 500k, my insurance cut me off after paying disability for 6 yrs,....that was a year and a half now I have to take my insurance to court, this is causing financial stress, my case was proven hands down,,,why do I have to go through this when I was insured, I lost my job of 150k a yr, I don,t know why they are allowed to do this when I proved the other party was guilty and I had payment over six years, my insurance changed my case worker and the new one is trying to clean the books at my expence and stress....THIS IS NOT FAIR, HOW DO THEY GET AWAY WITH THIS
annrn62 Send email
 
Mar 13, 2013

none

I don't have a complaint. I read all of these and wonder if we are working with the same company. I was on long term disablty with them and after getting on my ss disabilty approved the offered me a fair settlement aggrement. Even ovenighted the check to me when I said I was hoping to get but a certain date.
User927858 Send email
 
Apr 5, 2012

Short Term Disability Benefits

Iam going through the same thing they put off and put off if a doctor says you are disabled then the insurance should pay what a rip off, scamming company I see they will squirm there way out but I will send my emplorer to this forun just to see what they are wasting money on
User927282 Send email
 
Apr 3, 2012

Short Term Disability Benefits

I fully agree with the comments. Every month they cut of my benefits and I must jump through hoops to satisfy them. This month I'm told that I must return to work regardless of my broken right foot, 3 herniated disks in my back, a partially torn tendon in my shoulder, arthritis in my hands and feet, and Fibromyalgia. I have a cast on my right foot and I'm not sure how I'm supposed to drive my car to work let alone walk the distance into the building. In the US there is a law firm handling these complaints. Anyone in Canada?
Desiman Send email
 
Mar 25, 2012

Short Term Disability Benefits

Had the same problems with Sunlife for LTD. Had general health problems stress, severe anxiety, a hearing disorder that gave me frequent dizziness and fluctuating hearing with balance problems. They kept on sending me for evaluation, every time i did i would get stress and my symtoms would get worst. For long term disability, the cause was you had to be totally disable, since i was able to do some things but not for a long duration i was deemed not totally disabled. But of course, how can one work with frequent headaches and dizzi spell specially when one get tire easily and how can one recover if they keep on sending you to be stressed out.. Doctors are also a problem when you have a rare misunderstood condition. They also send you to their own psychologist and you get this rediculus reports about possible faking of conditions...can you imagine. All this will get a person so stress out and would not recover. I gave up my LTD claim in 2007 hoping to recover from my problems. I also loss my position as a design engineer. But before i cannot walk the length of wallmart before having to sit down on a chair. Yes i gave up my claim, Yes i loss my prestigious job as a design engineer of gas turbine engines for Rolls Royce. But im alive. These people know when you are at your weakest you cannot defend yourself and if you do not have help sometimes its better to stay alive. I give it to god the justice they deserve.
Davis132 Send email
 
Mar 14, 2012

Short Term Disability Benefits

Sunlife has ruined my life.
Trinkylori Send email
 
Feb 23, 2012

Short Term Disability Benefits

Sun Life kept me waiting with hoops and loops to send more and more documents but never from my Family Doctor. I sent my specialists all at my expense for over 3 months, when I absolutely broke down...it was close to Xmas and Hydro cut off my Hydro...yet my 'sunlife' manager kept me on this string. I did nothing but cry and get more ill. My physicians (specialists MD's and therapists) said I could NOT work. I am totally disabled, 58 years old and I just felt criminal. I am so embarrassed. I would NOT give up my 50K a year job which i loved...to stay home...and am now living on 426 a MONTH. Apparently they hope I will just die or go away ...but I can't. I am on WELFARE? I've been told this is how it is...wait a YEAR or TWO...i don't know what to say. I don't eat properly I go to physio when I can afford it and had attempted suicide 3 times. My life went 360 from happy and healthy, to, useless. I had no idea what to do now. I think I'll die like this...and I don't know why. I've worked all my life, raised children while working kept up my skills and degrees...and now feel like a pure loser who takes pills, sleeps a lot and feels like Sun Life just laughs at me. Sad. If I do get better I will have to repay Ontario works...and move on...I can't beleive i got this ill, only 9 years before I could retired. I'm depressed and alone and only hope NObody goes throught this...Degrading.
Loriruth Send email
 
Feb 23, 2012

Short Term Disability Benefits

I don't need to type my story, because, a bit of my story is in every story here. I hate them, I've gotten sicker since I started this claim and it's ruining my families spirits as well. I can't tell you how many times I looked at my medication bottles and thinking how many pills would it take to make me never wake up.
Angry99 Send email
 
Feb 23, 2012

Short Term Disability Benefits

ALL I can say to all of you is talk to a LAWYER. I was denied my claim and still off work 5 years later. It took me a few years to get better, but still have the disease. From what I can find is you only have the first year to go after the company, statue of limitations. If someone knows of the statue being longer please let me know. Good luck to all of you.
Sally Send email
 
Feb 23, 2012

Short Term Disability Benefits

Despite having paid for disability benefits through my employer for 15 years, I have been cut off short-term benefits after 8 weeks for what they claim is insufficient medical documentation. Sun Life has made me jump through all kinds of loops to provide what they feel is adequate medical documentation, only to continually tell me it is not enough and they cannot grant further benefits, despite a disability preventing me from returning to my job. I am PISSED OFF, and my doctor is angry as he is adamant that I cannot return to work until I get a specialist opinion. The staff at Sun Life have been rude and unreasonable, and I have now sought legal advise. RIP OFF!!
Jamie325 Send email
 
Feb 23, 2012

Short Term Disability Benefits

I agree that this is the worst, most disorganized, irresponsible company EVER? My big question is who holds their "mistakes and lies" to them? They obviously answer to nobody and can get away with risking OUR lives! My husband was out of work after surgical repair for weeks and after jumping through the hoops they approved the claim. All is great right? WRONG! Our checks never came only to find out by talking to the gatekeepers that they were somehow sent to somebody else's address NOT OURS! After all that paperwork with all of our information on it. We FINALLY got to talk to a supposed supervisor who was "very upset" that my husband was talking down to her. Well I told her we were very upset that we can't buy groceries for our kids because her employees are incompetent. She said it was OUR fault because that is the address my husband gave her...um, how could and would he do that? We filled out OUR address on all forms as did our HR! That is why making copies of all forms is a must! She then without any apologies said they would issue new checks and overnight them on Wed. Well, this is the following Wednesday that I am writing and we have yet to have our checks and nobody will call us back. The "gatekeepers" that we get say there is a glitch and they don't know what is going on and our Rep(wish I could say her name because she deserves slander but legally I can't) isn't available. I just wish we would NOT have our insurance from Canada where they don't understand our insurance issues here in the US...seems backwards and maybe this would solve a lot of problems. I also wish there was a joint commission or some committee that complaints could be heard and addressed because this company seems to have more than their share.

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