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Supervisor - Carol

South Africa

Consumer complaints and reviews about Supervisor - Carol

Bethuel Send email
 
Jan 23, 2020

Rude, has no leadership skills

I've never experienced such pathetic service, it's almost like and feels like someone is spitting on your face.

Carol the supervisor at MBD call centre, I may not know how or what Cateria you use to choose supervisors but she is not it. I called in today after i had paid my sattlement arrangement of R625, i was told that my account was in arrears for R209, of which I then made the arrangement to pay same day again, I payed R210 witj the easy payment i was given and I asked the consultant if that was bit and no more surprises? I was told NO after paying this amount you are cleared, and will send you a paid up letter and send to ITC to clear you.

To my surprise when I call today I'm told I have arrears i have arrears of 18c like really now?? When i asked why, the consultant went to ask Carol the supervisor - and Carol said to her to tell me, no its just a technical arror it will be cleared. O then said to the consultant to call her I need to speak to her, she was reluctant, and wasn't even embarrassed to say "tell him I'm going to a meeting" and I was hearing all this conversation over the phone - how rude,pathetic,I'll mannered and unprofessional is this lady. I'm disgusted - my credit report is hanging on a threat and all she can do is lie? This is unacceptable behaviour, MBD can't treat us like we rubbish and don't exist.

I'm 100% sure she did not rectifier this error of 18c nor sent a recommendation to send a paid up letter. It's disgusting it feels like someone peed on my food.

Kindly help

BK Maphosa
Ref:0278000612827332

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