Submit a Complaint

Surfshark -Cleverbridge AG

Ireland

Consumer complaints and reviews about Surfshark -Cleverbridge AG

Vera Raftery Send email
 
Apr 23, 2020

Malfunction software

Signed up for Free Trial 30 day money back guaranteed VPN from Surfshark.

Downloaded Surfshark app, but could not get connected, contacted support service they connected me, thought the issue was solved. But could not get connected again, tried numerous of times to contact support they were not available only got questions & answers and none sorted the problem.

After much time and frustration of more than a full day, had to cancel to get work done. Contacted Surfshark and their reply was that they would charge me for first billing and that their 'first billing period was for 24 months and that I would not be charged for the next 24 months' The seller Cleverbridge AG intend to bill me $ 58.75 for two years for a product that I have not used apart from downloading the app that failed to work?

Most disappointed.

Beware their name fits the description SHARK

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username