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TD Bank

United States,
New Jersey

Consumer complaints and reviews about TD Bank

Kim Ferguson Send email
 
Feb 23, 2012

took money from me and never gave back

I was originally banking with Commerce Bank which was an awesome bank that got brought out by TD Bank.
When I received a letter from TD stating they where switching there system over I was little skeptic but, figured I had nothing to worry about.
I was wrong...for the two months after it switched over all of my paychecks where in the negative & never reimbursed.
They stole over three thousand dollars from me...they are the absolute worst bank ever!!!
Yes I switched banks & no longer bank with TD
Gatortracks Send email
 
Feb 23, 2012

took money from me and never gave back

"all of my paychecks where in the negative"

That's between you and your employer.
Sjcabdriver Send email
 
Feb 23, 2012

Overdraft Fees

From 10/2/2009 to present day 7/21/2010 I’ve been charged $1085 in bounced transactions. The 10 years I've banked with Commerce Bank, I've only bounced 2 checks. Since the merger, I've been screwed royally. What really pisses me off is when your account is in the negative and you don’t know it, go to Dunkin Donuts for a cup of coffee $1.99, pay for it with TD Bank Debit Card and they pay it. Unbeknownst to me, my account is in the negative. That $1.99 coffee results in another $35 bounced fee.
I drive a taxi for a living. I go to the bank, EVERY DAY, putting in money. I made a purchase the other day for $65 which at the end on the night caused my account to be overdrawn. I deposited $200 in my account the next morning. The following day I see that my account has been charged $175 in bounced fees! My wife’s Social Security check comes in that morning $642 deposited into account. Next day I’m charged $105 for 3 transactions that they bounced. They money was there, until they charged me $175 in bounced check charges. Their bounced check charges cause another $105 in fees. They did it, not me. In two days I was charged $280 in bounced check charges, but I only bounced 1 item. They are a bunch of thieves. I called and complained, they said they could refund $70. I hate this bank. I used to love Commerce Bank, they were awesome. TD took over and has stolen $1085 from me. I’ve spoken to many branch managers at TD Bank. They all gave me the run around with the line that “TD Bank allows the account to be overdrawn as a courtesy to their customers as not to embarrass the customer by declining the transaction.” In other words, they let you continue to bounce transactions with the debit card and charge your $35 for every purchase. A $1.99 Wawa coffee cost you $37.99, even Starbucks isn’t that expensive! I’ve opted out of that program, and yet they continue to allow the debit card to be used even if the account is overdrawn. It’s not like I constantly bounce checks, either. I go the gas station and fill my taxi up at 6:30am. My account is overdrawn and I don’t know it. Put the card in and the gas station charges the card $1.00 to make sure the card is good. That results in $35 bounced fee. Now the card has been approved, you fill the taxi with $23 in gas. That results in another $35 fee. You stop at 7-11 to get a pack of cigarettes, pay with debit card, card is approved and the $9 pack of cigarettes just cost you additional $35. I go to the bank at 7:30am and deposit $200 I made that night. I think everything is good, I just put $200 in the bank and have no idea the account had been overdrawn. I run my quicken software and update my account and I am shocked. Now, the $200 I just deposited puts my account well into the black. I'm up $180 in my account, so no problem, right? Wrong… Those purchases I made while the account was overdrawn and yet they were approving my debit card will now cost me $105, once again, causing the account to be overdrawn. And the cycle of getting screwed continues.
10/5/2009 $105 bounced fees
10/20/2009 $210 bounced fees
12/2/2009 $175 bounced fees
12/3/2009 $35 bounced fees
4/19/2010 $70 bounced fees
4/20/2010 $210 bounced fees Not a single debit transaction was over $10
7/20/2010 $175 bounced fees
7/21/2010 $105 bounced fees
Do you see the emerging pattern here? The bounced fees imposed from the previous day cause a chain reaction where the following day I'm charged with more bounced fees, like I said $1085.
I would love to get a class action lawsuit against TD Bank. I would love to get a lawyer and all the other people who TD has victimized and get a class action law suit against TD. I know I'm not the only one victimized here.
EthicsofBidniss Send email
 
Feb 23, 2012

Overdraft Fees

The thing is, their "pending transactions" are ridiculous. If cash is deposited at a teller, it will not post until the "next processing cycle." Thus, if I put CASH into my account on a Friday, it is not available to me until Monday. So they get to keep my money for free for the weekend, and I become the lender. The technology they have is such that they could process transactions the same day if they wanted to improve their customer service. Even my check which is directly deposited is delayed while they use "next processing cycle" legal jargon to cover their ass while they hope the account is overdrawn because the customer assumes they have access to their money.

I'm changing banks, after two weeks of this direct deposit crap. I want access to my cash today. Hello credit union, goodbye TD Bank.
TollFreeNumbers.com Send email
 
Feb 23, 2012

TD Bank back dated a check to make it bounce when funds were available

TD Bank back dated a check to make it bounce when funds were available. They bounced a payroll check for one of my employees despite the funds being available. I had to run to the bank and wire the funds from the account the check was on to the employees account in a different state. The check showed up in the account on a Saturday when there was ample money available to pay for it but they back dated it to Friday when we had confirmed that it hadn't come in.

There was over 15, 000 available on Saturday and 16, 000 available on Monday when they made the decision to bounce the 12, 000 check. They seem to have entered the wrong date for the check date and then bounced it despite the fact that funds were clearly available.

Then when asked about it the branch which said on Friday that it hadn't come in, simply blamed their "back office" like they have nothing to do with anything. And the fact that I've been there for 15 years and do over a million dollars in transactions per year wasn't even enough to get anyone to care at all. They made up excuses and tried to blame me.

I had to go in and wire the money that had been sitting there the whole time to the employee that they bounced the check to. Nobody at the Hawthorn NJ branch ever apologized at all. Not even a lame attempt. They didn't offer to return the fees or pay for the wire transfer or stopping the check so it couldn't come back and be taken out again. They blamed the back office and made excuses.

I stayed with Commerce even though I moved an hour away because I loved them and they were great for a long time. Unfortunately TD Bank's attempts to make the service more efficient seem to have taken any power away from the people that were good. Commerce was an awesome bank, but TD Bank is definitely NO Commerce.

I guess no bank is perfect, but even when it's obvious that they made a mistake they clearly handled this horribly and only made it worse. The mistake was bad, but the response (or lack of any response) was equally bad!

Find another smaller local bank because TD Banks has clearly changed into a big bank with a big bank attitude! They kept the same hours as Commerce but that seems like all they have left from Commerce Bank.

TD BANK is clearly No Commerce.
Banks_are_robbing_us_blind Send email
 
Feb 23, 2012

TD Bank back dated a check to make it bounce when funds were available

stopurbtchn is obviously a shill for TD bank. Look at her comments, they only apply to TD bank and they are always on TD banks side. TD bank is a crappy bank and only a person that works for TD bank would ever side with them.
Peter Brockman Send email
 
Feb 23, 2012

This is why Canada sucks

hahahahaha I remember that one Long live Hank, I tell ya what...
AerosmithandQueen Send email
 
Feb 23, 2012

This is why Canada sucks

Peter you are the biggest retard I have ever seen. We are much larger then your rat-shack that you call a country. ps, Hows all that debt you guys have?
AerosmithandQueen Send email
 
Feb 23, 2012

This is why Canada sucks

and the US is full of dumbass people, you only have a handful of smart or talented people (Stephen King, Barack Obama, Michael Moore, just to name a few)
Peter Brockman Send email
 
Feb 23, 2012

This is why Canada sucks

Queen, nobody except for your caseworker at the AIDS clinic cares what you think.
AerosmithandQueen Send email
 
Feb 23, 2012

This is why Canada sucks

yes they are smart and talented, at what the hell makes you think I have HIV
AerosmithandQueen Send email
 
Feb 23, 2012

This is why Canada sucks

All you fucking Americans remember we Canadians burned down your White House, AND IT FELT GOOD!
Peter Brockman Send email
 
Feb 23, 2012

This is why Canada sucks

When we decide we want Canada, we'll take it. It will be a fine 51st state.
Egreeneceo Send email
 
Feb 23, 2012

Diversity

Is there any black managers or VP's or Assistant VP's that work for this company? I was at one of their recent award ceremonies and their was absolutely no Blacks, Hispanic, Indians, Chinese, Japanese, or Mexicans in the management group WTF! I have no ill towards any race having more than the other in a company but, DAMN! spread the wealth with a little of the other race and ethnic groups.
Amanda Acri Send email
 
Feb 23, 2012

Diversity

Yes, of course there are highers up who are non-white. I am a former employee, and during my shift there were several teams or groups working, each with its own respective team lead and supervisor. I can think of at least five supervisors or team leads, for whom I worked directly, of non-white ethnicity, and actually very few of whom were white men. In addition, the President and CEO of TD Bank, Bharat Masrani, is Indian-American. Of course, the ratio of whites and non-whites would depend on the demographics of one's locality.
Peter Brockman Send email
 
Feb 23, 2012

Diversity

Oh, brother...you just happened to be present at an awards function and saw only blue-eyed devils. Which caterer do you work for?

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