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TeleCheck

United States,
Texas

Consumer complaints and reviews about TeleCheck

Really Upset Send email
 
Mar 26, 2018

Denial of check because I don't make a habit of writing $700 checks at stores

Telecheck denied my $249 check at Asurion cell phone insurance because I do not write checks of that amount. You can only have 3 claims via that insurance so, of course, I haven't written many checks to them! I try NOT to break my cell phone! Now, today, I try to buy a $700 gate opener, because our opener is broken. This is NOT something you buy every day! I HAVE PLENTY OF MONEY IN MY ACCOUNT AND AGAIN, MY CHECK WAS DENIED BECAUSE I DON'T WRITE $700 CHECKS EVERY WEEK TO THIS STORE. THIS IS TOTALLY RIDICULOUS AND TELECHECK SHOULD NOT BE ALLOWED TO DENY CHECKS JUST BECAUSE SOMEONE HASN'T PURCHASED SOMETHING AT A STORE OFTEN. I EVEN GOT DENIED ON A $40 CHECK AT BED BATH & BEYOND BECAUSE I HADN'T BEEN THERE IN A WHILE! AND AGAIN, I HAD WAYYY MORE THAN $40 IN MY ACCOUNT!
Ruby815 Send email
 
Oct 21, 2017

Declined check for no reason

Telecheck declined my check said I had no history, then turn around and tell me to build history to keep writing checks that they declined. I changed banks, had been with Wells Fargo, since 2008, changed to naval federal 2017. Gave this old Wells Fargo account information, said no history, but yet I was over check no 3000... telecheck is full of it. How can you built history, if they decline every check you write but yet tell you there is nothing negative. It's embrasing and humiliating. Telecheck needs to be put in check
kalpu111 Send email
 
Oct 11, 2016

Fraud and Liars

My husband gave a check written for $1001 for our out of pocket payment to service king, the guy working there enter $10001 instead of $1001 in their Tele check electronic deposit machine and he gave receipt to sign and my husband noticed that before signing that he entered wrong amount of $10001. He told the guy and he called there merchant to void the transaction. Merchant (Telechek) walked the service king employee to void the transaction. So he did and gave VOID receipt. Merchant mentioned " this transaction has been voided and consider that this transaction never happened ". My husband wrote another new check to service king for $1001.On Tuesday, We got the message from our bank that our account was over drawn as that VOIDED transaction for $10001 was posted as pending in our bank account. We called service king and they said transaction was voided so fund will never clear our account and pending transaction will be canceled out next day morning but still they will call to merchant (Telechek).Service king kept telling us that its Telecheck who made mistake as service king voided transaction same time and also that transaction never appeared in Service king Batch report at the end of that day. They treated us like that it was matter of $10. It is illegal, that they took out $10001 when check was only written for $1001 and MY HUSBAND NEVER AUTHORIZED that amount. We had to call our bank and also he went to branch to give copy of all proof about voided transaction and copy of check after that bank put the claim in dispute and my bank got us temporary credit of $10001 on Friday evening (sep 22nd) until they resolve the issue with merchant. So after all this fighting Telechek has also refunded our $10001 on September 30 2016. So we thought that our bank must have resolved the issue with merchant and now bank will withdraw their $10001 which they gave us as temporary credit. But that was not the end of it.

We got the call from COLLECTION agency (TRS-Part of Telechek) that we owe them $10001(we still had the temporary credit from our bank and refund from Telechek), as Merchant (tele check that service king use to process payment) put that in COLLECTION. Now reason for that is service king credited us with $10001 electonic deposit after 2 weeks (on sep 30th). In the beginning service king was not helping us so Meanwhile our bank put the claim in dispute and they gave us TEMPORARY credit of $10001 until dispute got resolved. So we thought whoever has to take their temporary credit back they will do it. As a customer we don't know how Service king, Tele check and Bank works with each other. So now Collection agency calling us today and telling that we have to return $10001 to tele check. We asked them how they can directly send this in collection agency, because we never got any calls or mail from tele check regarding paying them back. Lady from Collection agency said they sent you a mail and we didn't pay so it came in COLLECTION. We asked what address they have sent mail? GUESS WHAT they didn't write Apartment number, so how the hell we are going to receive mail? Just imagine how careless they are? We explained the issue to collection lady (Dianna Lyn), and she was so rude to us like we have stolen money from them? Then we talk to her manager( Joel Tewolde) and he was really sound her manager in terms of rudeness. His words are “ Yea make sure you have that fund in our account always and dont touch it as they are still figuring out whow they will take it back from us”. No applogy or anything. Even he said its not Telecheck mistake its service king who did mistake. So we got Service king manager and Joel in conference and that time Joel( from Telechek) accepted that its Telechek mistake and transaction would have never gone through as it was voided. Still Telechek is trying to figure out how did that happen.I HAVE NEVER OWED A SINGLE PENNY TO ANYONE IN MY LIFE..... So again we are at the same page... and started calling chase, service king and one more addition COLLECTION agency..... What do these people think, We do not have any other work besides calling these customer services? and those people just blame each other rather than giving any firm answers? When our $10001 were stuck because of service king mistake, nobody was bothering to taking care of that money, All inconvenience we had, to make arrangements to pay our other bills and to avoid over draft charges from bank , mental harassment by customer service employees from Service king,tele check. Now to get that $10,001 that is in my account for just 3 days ( We still don't know, who has to get that extra $10001 ? Service king or Chase who gave us temporary credit) , they sent it for COLLECTION..... I called chase they are saying the credit given by them was temporary and claim dispute has not completed yet. We are really mad on all of these people, as this ended up in COLLECTION... They all are playing with our life, they do not value, that their carelessness will ruin someones credit and that affect our life.... We hold back in the beginning that everyone make mistake so thats fine, but these many mistakes, inconvenience, and mental harassment on and on are RIDICULOUS and UNACCEPTED.... Now service king manager talked to the COLLECTION lady and he said that service king never got that money .. Its telecheck who put this in collection.... This is so frustrating that we don't know tele check thats service king payment processor and you guys are telling us to deal with them????? You guys MUST HAVE to fix this issue.!!!!!!! ITS way beyond every limit....

Today, Telecheck recovery lady called in afternoon at 3 p.m. and talking to us like we stole their money... and telling us send us $10,001 cashier check over night or do wire transfer right away, treating us like we are the ones that took their money. On top of that she never offered any compensation in terms of fees for mailing or wire transfer. So we fought for it and finally she said ok fine we will pay for it. Really, What does she think, that we just sit home and whenever they will call, we can to go to the bank to get their cashiers check and send it over night???? We had to do all this for service king and telecheck mistake ???? I do not have any words for service king and there processor Telecheck, I am seriously thinking to hire Lawyer for all these mental harassment done by SK &telecheck
maxinedemas Send email
 
Sep 9, 2016

denied my check for no reason

I went to Walmart on Monday, which was Labor Day, and wrote a check for groceries.
( I was to lazy to go to Brookshires)
So tonight I went back to Walmart on Troup for tennis balls for the dogs, wrote a check again, and my check was declined. Absolutely no reason for this to happen, so I had the girl run it again. I was embarrassed when my check was declined again. So the employee took it upon herself to rub salt into the wound by asking if I bounced anything lately. I left Walmart embarrassed and confused.
as soon as I got home I called telecheck. this stupid fucking company flagged my account because they couldn't verify funds on a holiday. never mind the check cleared on that Tuesday which was the 6th. Today is the 8th.
explained that to me.....why am I having to call into a major corporation to have a flag removed from my personal checking account when I did nothing wrong and this fucking flag should have never been attached to my account in the first fucking place?
kmyers Send email
 
Oct 28, 2015

Refusing to allow an EFt transfer

Because WalMart gift cards can be reloaded via a link to a bank checking or savings account, with no fees. I bought one each for my daughter & granddaughter who live in a different city. I used the online reload feature 6 times between July & October 2015. No problem. 10/27/15, I attemp to reload the cards and get an error message telling me TeleCheck has declined the transaction. My account has ample funds, I have NEVER bounced a check on this account (which I have used for 12 years) and the transfer request was for $50.00. The message indicated I should contact TeleCheck - so I called. The service rep told me my problem was due to the fact that I "...don't write enough checks." When I asked what I can do to get the transaction processed, I was told there was nothing I could do - other than "start writing small checks to pay for purchases". When I asked to speak to a supervisor, I was told "there's no point. It won't change anything." When I insisted, I was told the supervisor was busy but would call me back. Of course, there was no return phone call.

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