As per my numerous calls to Telkom requesting the cancellation of my EXPIRED contract which expired 2 years ago still to no avail, I received the an invoice, yes Telkom obviously is happy to steal my money but offer no service or anything for the money!

I will not be paying this amount, it is ridiculous to think that I have paid over R2640.00 in the last 2 years for an account which expired and all because no one from Telkom could assist in my cancellation, they were just happy to do nothing accept take my money which was no longer due to them and now Telkom has the nerve to send an invoice to the amount of R637.40 – FOR WHAT!!!??????, What about the money taken from me, when will Telkom be paying that back to me???

I am seriously at my wits end with Telkom and clearly mentioned it to every consultant who failed to offer any type of service to me, countless attempts to cancel the contract after it expires;

Irene Store, unfriendly staff members sitting and clearly not interested in clients never mind customer service and then when I asked about how to cancel my expired contract I was rudely told go online for cancellations;

Mall@REDS, you want lack of services, that where you will find it, I had to stand in line for 45 min. (desperate to cancel my expired contract) before someone attended to me, after eventually being assisted, I sat there with the rude and unfriendly employee but I was told that she will cancel the contract and I left the store thinking that what a Telkom staff member says they will do they would and also because she was on my profile so what could go wrong.

Centurion Store, staff was very unhelpful, very unprofessional and rather more interested in having a conversation between themselves then assisting clients (this was without them knowing what I wanted, I could have been a potential client but was ignored) then after getting their attention they argued about who should actually be getting me a form.

Now let’s move on to online: THERE ARE NO ACCOUNTS FOR ME TO CANCEL!!?!?!???????????????????

So let’s call the call centre – Welcome Veronica, so although Veronica seemed eager to assist and listen to all my frustrations and promised that should I complete a cancellation document and send it to her she will have the contract cancelled, and surprise, surprise nothing was done, first request – beginning March – no response; follow up mid-March still no response; followed up again in May and still no response…. How hard can it be to assist someone with something as simple as cancelling an expired contract which I am still paying.

So we call the centre again – Welcome Mr Mthombi, although very apologetic to my frustrations caused by the poor service or lack thereof still you have done nothing and now this invoice is sent stating that Telkom will be deducting R637.40 by the end of June, I don’t think so…you advised that this query will be solved in 72 hours, you advised that you have escalated to management, again so many promises made but nothing was done!!!!!!!!!

I have mentioned to all the very unhelpful staff members that should this matter not be resolved I will be left with no choice by to escalate and obviously Telkom still does not care.

012 346 6177 - 072 851 7024

I disputed multiple invoice's because I kept getting charged a late fee for debit orders that were taken before the agreed date, before my salary date. Raised this issue with TELKOM since 2017. They did NOTHING. Instead I incurred triple the fee because I had to pay bank charges and Telkom twice. I have asked them repeatedly to check their records. I continuously raised this and notified Telkom repeatedly, so they could rectify their error but still did nothing. Ignoring emails, online dispute submissions and whilst still debiting my account.

These debit order rejection fees were credited on my account, from a Telkom error or scheme to benefit yourselves, and not sure how I have a current amount payable on an account that isn't receiving any service. That cannot be ethically imposed on me for services not rendered and error. Haven't had (and definitely don't want) TELKOM's poor service since September but I am still receiving invoices for service charges --- WHERE IS THE SERVICE?

I phoned the call centre to complain about the house phone line being down again- 3rd time this year. Spoke to Thulile at the Durban call centre- unbelievable- rude, arrogant and bombastic- when I asked if the call was being recorded so we could escalate the matter- she ended the call.
Customer service- forget it - everywhere it's the same, incompetent morons who expect good salaries for performing poorly and they think they good- that's the worst part.

It would be interesting to see what is Telkom's response to your complaint.The question that needs to be asked is if the recording is only for their benefit or if the customer has access to the recording as well. I believe that you should have access to this recording and that you should also receive a reference number. Unfortunately as long as Telkom is a state run concern there will never be service delivery. These people all want to work for the government (gravy train), or state run companies, but they dont want to work. They want the job but not the work or responsability that comes with the job. They are ethical infants and don't deserve a job . Nobody or no company owes you a job, the only thing that you are owed is your salary at the end of the month for the work you have done. There is too much of this attitude where people today think they are owed jobs, it is not a right but a priveledge. There is no entitlement, look after the job you have and treat your clients properly, if you did not have clients you would not have a job in the first place.
Having given my views above, let it also be said that there are some very good employees working for Telkom who do care, but they are mostly the older people who have been there for a considerable time. Unfortunately they are also in the minority. Tekom, it is time you addressed these complaints and got rid of the dead wood and those who dont want to provide a standard of excellence for their clients.