With no notice Terasen Gas cut off our family's gas for a missed payment and then demanded that we pay an excessive reconnection fee and a $500 deposit, after we had been good customers for over seven years. This is very surprising and dissappointing behaviour for a company with a monoploy on an essential service. I have submitted complaints to the Better Business Bureau and the BC Utility Commission. If there was another option for a natural gas provider I would switch companies in a heart beat.

Funny how the ones complaining are the ones that don't pay on time! Don't see any posts from those hundreds of thousands of FortisBC customers that pay on time! Just sayin!