I bought an upright freezer on September 2nd ($1000.00+) with a promised delivery of October 6th when I sent an email to confirm a time on that day I was text back only end of October, I tried in vein to speak to someone with no success, when I got a call mild October I was told unfortunately but it would be the beginning of November I just got an email back after my requesting confirmation that it’s moved to December and now I can’t speak to anyone. Thus was my first and I assure you my last purchase from the brick! My credit card was deducted of the full amount not even 24 hours later the Brick is disgusting

First, my husband was going to by a bed from the Brick, recently, until they messed with the delivery date he could pick it up,
He cancelled the order, and we got it at Sleep Country with no hassle. Then on Saturday August 1, 2020 we thought with Sales person at 2999 Grandview Hwy: 43 in Samsung TV: $699 with a savings of $200 and a $839 couch to be assembled by drivers
in Tuesday either am or pm. On Tuesday found out that we were not getting a $699 TV but a $499 TV. We would accept this, At
12:40 pm Tuesday August 4, 2020 Drivers delivered the television and told them to place it in front of some cabinets. The couch
was placed up against the wall. The two gentlemen went out I though to get tools, but drove away. I was given the wrong number to call them. Today I call the office at 1:20 pm and no one is picking up. I have called the corporate office and have a call into the regional manager. We should get around $250-$275 discount for all our hassels. Thank you, Joan Blake
[email protected], 604-682=6307

The Kennedy Commons location - the lady who answers the phone hates her job because she's extremely unpleasant and instead of helping, aggravates me even more. I've already been inconvenienced for a defective sofa and she's no help at all with the warranty process. I had a hell of a time trying to get the brick to cover my sofa under their blanket warranty.

I hope the brick invests in training their agents on customer service skills. That's not the person who I would like to represent my company when speaking with customers who are innocent.

I purchased the extended warranty on my washer which the salesman assured me was a no brainer as I would be refunded the full warranty cost if I did not use the warranty during the warranty period. It cost $200.

I called the store some time ago to follow-up on as to when I would be getting the refund (since I did not use the warranty). I was advised that I would be contacted since the warranty period was still in effect.

I followed up again today. I was told that it expired a year ago and I missed the 90 day period to request a refund.

THIS IS A SCAM - neither the salesman or customer service advised me if this 90 day period to request a refund. They basically are saying too bad and that it was clearly indicated in the pamphlet.

I will NEVER step my foot into another Brick and I will make sure I will tell my story to as many people possible.

I purchased what was represented by The Brick (Canada) as a leather sectional set (ZENNAH2PK). I was looking for good quality leather sofa set. The sofa set was on The Brick's website with the following description, "The genuine leather upholstery is soft and supple, easy to clean and specially treated to resist splitting and staining". This could not be further from the truth. After getting two rips within a week so I called Leather Genie to come to my home to repair the set. I was informed that the set was "BICAST" leather and the service technician explained that the bicast is a leather by-product and does not have the same wear and durability of real leather. The leather was very easy to rip as demonstrated by the technician. The technician was able to rip it like it was plastic. I called The Brick after the repair to hopefully get a refund or store credit to buy an alternate sofa set. The store manager, "Ms Grant", told me that the sales person was suppose to inform me that the sofa set was bicast since they were trained to do so. Since the sales person was no longer with the store the Manager concluded that the sales person did her job and I was aware that the set was bicast so she refused to help me. I was never informed that the set was bicast since I would not have purchased the set. The new description for this set now excludes the "genuine leather" text and it clearly is advertised as “bicast”. Since my plea to Ms Grant my sofa now has another rip. So the original ad for the sofa now has two faults 1) genuine leather and 2) resist splitting. After paying $150 to repair the first rip, I don't see that it is reasonable to have the set repaired again. I am going to investigate taking The Brick to small claims court to settle the matter since my sofa set is now pretty much trash and embarrassing to have in my living room.

Very unhappy The Brick customer

The so called "Customer Service" is a stall means nothing .. once they have you $$$ they just brush you off...Can not reach a Director @ the head oiffice...they kick the comp[laint bach to Kirkland...No satisfaction... I feel my next move will be Small Claims Court...I wiil post PHOTOS next post.

GG