Rude staff called Kim under supervisor Castro killed what would've been a repeat customer and left a sour taste afterward. This is serious! I had a $2000 consumer loan with Tidewater Financial that I just paid off. At first, Tidewater had decent, courteous and mature staff. It was a pleasure talking to them. Nowadays, Tidewater is entrusted to a value destroyer like Kim. I called July 18th, 2016. Kim lied and inflated her title. After she was been rude, I asked to speak to her manager. She claimed that she was the last one and no one above her. I pushed her for her lastname. That was where she give in and called her Supervisor Castro. Castro promised to follow up but didn't. Where's integrity these days? Kim is a textbook example for rude/bad/horrrrrrible customer service. And lying to your customer is a taboo in customer service. Peter Drucker once said the business that ceases to take good care of its customer has failed to exist. In a nutshell, I just bought a home. My first home. And my furniture loans about $10,000 did not come from Tidewater because of Kim's action. That's how serious this thing called service is.
E.Blimie
754-703-9996