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Tiger Airways Singapore

Singapore

Consumer complaints and reviews about Tiger Airways Singapore

TanBelly Send email
 
Mar 17, 2012

Very Very Pathetic Service

We're family of 6 (3 A+ 1 teen+1 x 9 and 1 x4) on Sin-HK-Sin flight. on our return, the HK ground staff (Eva Wong) was so rude and no customer service at all! The seats allocation are very inexperienced. We checked in 1 1/2 hour early and were told that we will seated separately - 1 pair at front aisle, 1 at the mid and 1 at almost last. When we request to have a nearer seat, the girl and i assume her supervisor simply answered that there's nothing can be done as we did not purchase the seats so we have to follow their allocation. I guess by choosing this BUDGET air yet did not choose to add their other cost we have to endure them, we pass it on take the seats and continue with the check in process. While she check in she told us that the 3 bags that we placed on the rail already meet the weigh and we cannot add further. My husband tried to ask the weight of the bag so that we can match our own, she was so opinionated and kept saying that already the maximun, very declining and not helpful at all. Frustrated we checked in, right after we turn our back, and turn back to take a glance, guess what?? This supposedly helpful, customer service orientated Tigerairways ground staff threw one our bag into the container with a very LOUD BANG! UNBELIEVABLE! My husband goes back to them and complaint to another staff assuming their manager and He(the manager) expressed that he did heard the BANG too!! He claimed he will interview the girl which we barely believe it would happen. He then offer to check in one of our bag free. When we reached Sin I tried to reach out to ground staff to file for written feedback - there's NONE!! Thanks to this specially trained lady staff my perfume bottle cap and eye shadow cosmetic cracked!
Selva Send email
 
Feb 23, 2012

Very Very Pathetic Service

There is literally NO CUSTOMER SERVICE provided by Tiger Airways.
There are no offices/branches information in the web site.
There is only one call center number provided, which is always continously engaged, which leads to suspicion if the line is active or some one has just kept the phone on. Im unable to get the line itself for the past TWO days. Today I was able to get the line but literally had to wait for more than 30 minutes only to lose patience and cut the telephone.
There is no online feedback form available. I wonder it would be pouring in which they could not control and manage and hence would have removed the feedback form itself. The only way to make a complaint is to write a letter and fax it to them. They say in the web site that, "they want to be professional". How more can I describe than saying that, this Tiger is a coward, hiding behind always. VERY VERY COWARDICE!!!
Tuyet Mai, Phan Send email
 
Feb 23, 2012

Very Very Pathetic Service

Dear Tigerairways
we booked round trip tickets in Vietnam to Singapore through the Internet on 30/9/2011, also received the booking comfirmation numbers are P48F8C, Z5C4WS
with the flights are TR2323, TR2326 but at the day that we flew back to Ho Chi Minh City, the airporter said that our tickets (Z5C4WS) are pended .Actually, my account were charged by the bank . The airpoter asked us to buy new tickets. So, we are so shocked, disappointed about Tigerairways. After bought new tickets we kept trying to contact to your by phone but impossible, fully busy .
We are looking for another airlines .Before that we need to clarify this issue to your.Please consider to our problem and respond to us by this email

Thank you.

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