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TJ Maxx

United States,
Maryland

Consumer complaints and reviews about TJ Maxx

Jenny Hotchkin Send email
 
Jan 17, 2018

Management

I love working for TJ Maxx Coorp..
But the manager ,on a whole, at the store I work at is far from a Team Player..
They consistantly flip flop key carrier schedules so no management has to do closings but once a week..
While the key carriers are working longer days all around.. When using open door policy with complaints, the management bullies by stating ,but you want to be a manager, so prove loyalty by doing managements duties and then will become a advocate instead of being a advocate just for being a employee.. Without the pay management receives..using key carriers as door mats..
There's also been 3 sexual harassments in a month period documented without any consequences to the harassing employee..
Workers are expected to multi task n key carriers being acting MOD with only 2 other employees to run the entire store...
Also pulling employees on floor in front of customers to discuss any issues while shoppers are present..
Numerous employees have resigned because of the current manager and more are lined up to..
As a whole the store is amazing when the head management is not present..
Not only employees but customers have expressed that feeling..
elizabeth212 Send email
 
Feb 9, 2017

dropping Ivanka Trump's line

I am so disappointed to see that one of my favorite stores has lowered itself into the hateful political arena. I've bought several items from the Ivanka Trump line and I've really liked them. I won't shop at TJ Maxx anymore and will encourage my large family to do the same. I'm sorry to do this but I have to let my voice be heard in some way.
rajeevmalhotra Send email
 
Nov 22, 2016

Request for stop delivery against misuse of Credit Card.

I am Rajeev Malhotra from New Delhi, India.

On 20.11.2016 at 11.20 p.m. IST, I got an SMS on my mobile that a transaction has been made from my credit card.

The message recd. is shown below:
Tranx of USD 593.55 using Credit Card 5xxx1007 is made at TJMAXX #285 on 20-NOV-16.

Somebody has stolen my credit card details and has misused the same.

Therefore, I humbly request you to kindly stop delivery to him/her and credit the amount to my credit card.

Your kind co-operation in the matter would be highly appreciated.

Thanks

Rajeev Malhotra
New Delhi.
suny Send email
 
Mar 12, 2014

selling credit cards

Ten years working at TJMAXX, and increasingly unhappy. The people i work with are great, but pressure to sell credit cards is never ending and impossible. Wearing headsets as a customer service associate allows the managers to continuously beat your ear about them. We are trying to communicate with and sevice our customers while managers think they can endlessly talk in our ears! Also, if a customers says they don't want a credit card, we now have an answer to all of their reasons they might give! We are supposed to educate them on how other credit cards work compared to ours! We are not financial advisers nor are we being paid a Dime extra for opening a credit card. TJMAXX treats you like opening credit cards is the only value you provide for them.
TJ Maxim Send email
 
Feb 23, 2012

Store Policies

I have been (and am) an employee of TJ Maxx for many years and I am presenting my little complaints on how my store is run. As I love and fear my company let's just say I am in Maryland somewhere.

Fraud
We are allowing people who commit fraud to keep committing fraud because we fear them complaining to corporate. 90% of our customers are honest good people, why do we care if we lose the business of those that return more than they buy? Why do I have to get screamed at by crooks when my manager will come and say "just take it back". We have to return stolen items with no receipts and signs of the security tags being ripped off. Why? We can't accuse "innocent" people. I know all the crooks at least by face and many by name. I think the company should be more firm on returning merchandise that's not ours, even if it is just $5. $5 adds up a few million times... We take back so much old junk, worn, and thrift-store items... Books published in 1962 obviously ain't ours. It makes the store look more trashy and gives other crooks something to point to and say, "well you sell this".

Loss Prevention
Loss prevention should be present at all times when the store is open not just when they suspect an employee is stealing. Why are they always gone on the weekends? How many years does it take to get rid of crooks? Same ones are there as there were 4 years ago, thanks LP. A real security guard would be nice.
Hiring.
Teen age kids. Why do we let them act up? Employees who start taking things personally and mouthing off about petty things should be put in their place or gotten rid of. I am tired of lazy kids standing there scratching their ass getting paid only $1 less than me.
Note to Customers:
1. Asking us to call another store is stupid... They most likely do not have it or they will put us on hold for 20 min and say the don't have it. They are just as understaffed and busy as us.
2. I am not an expert at anything besides what I learned my self, TJ Maxx employees are not trained to give you information about anything in the store. I do not no know about expensive colognes, I'm broke.
3. Our rules do change weekly, we're as bipolar as you. That's corporate not a personal vendetta against you.
4. There is no magical machine that gives the cheapest price on everything. But since you get mad when markdown cycles are explained to you, I have to lie.
5. Don't throw things behind you as you're checking out, give em to the cashier. It's easier.
6. No stories with returns please, We don't care about it being too small for your sister.
7. Leave your xenophobic racist BS at home thnx... And don't yell at me in broken english calling me an illegal immigrant
8. TJ Maxx is not a Bazaar or Market items are priced as marked. 10% off is maximum.
Erk4366 Send email
 
Feb 23, 2012

Store Policies

i work at tjmaxx also. i completely agree with you. i am a csc, and let me tell you, i will refuse a return if i see fit, and i will tell my cashiers to do the same. UNLESS a manager is up front at the registers with me, i will not ask them to confirm the return. if a customer asks to speak with a manager about their return, i PRETEND to ask them in my headset, and then tell the customer that my manager agrees with me. if a customer does not have their receipt and does not have tags on the item, i will not return it. if it is washed or worn i will not return it. i am not trying to get one by my customers, i am just following the words posted behind my back on the board explaining out policies.
Erk4366 Send email
 
Feb 23, 2012

Store Policies

oh my goodness and to the employee who posted a few above me, CUSTOMERS SHIT ON OUR WALLS TOO!!! THEY SHIT EVERYWHERE! I dont understand hahahaha

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