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TM UNIFI

Malaysia

Consumer complaints and reviews about TM UNIFI

Lulugoh Send email
 
Aug 11, 2017

Unable to connect the Unifi

Hi TM,

From 10/8/2017 11am suddenly unable to connect the Unifi. Call to TM customer service to log a report around 11.20am. The operator said thag the technician only can come to check the outside port the next working day. 1-17242003206

Then wait until 11/8/2017 afternoon 1something still cannot connect the Unifi. I call again to the customer service hope can get the updated status. The operator only told me only my house cannot connect the other customer is nornal and the technician is checking TM side. Untill now 3.47pm still didn't see any update for my connection. Already is 2nd day, telephone, hypp TV and internet all cannot connect. When pay late a bit TM cut off my line. Ask the customer to do the payment onljne then must have the good service. How come when service down morning call to report said next day only can fix. Already 2nd day call but didn't have any improvement.

Situation like that is not.1st time keep on ask why and what is the problem also didnt told me. At least we know and can understand. About those complaint also didnt take the immediately reply. I Believe TM will lose customer. May be is rm170++ customer TM is not care about that but I will told about this to my friend and family to think more when choose TM UNIFI.

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