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TM UNIFI

Malaysia

Consumer complaints and reviews about TM UNIFI

liliyyap Send email
 
Dec 18, 2017

Defective modem

My house's unifi broadband service was down since 10 Dec 2017 after a blackout. I contacted TM unifi center to launch a complain and requested for a new modem. There was no news after 2 days, i contacted the customer service to check and was assured that the technician will contact me. After the 3rd day, there was still no one contacted me and i called another 2-3 times to ask for updates. Each time when i call, the customer service would say the same thing that they will escalate my case.

Today is already the 8th day and no one has turned up to fix my internet.
Lulugoh Send email
 
Aug 11, 2017

Unable to connect the Unifi

Hi TM,

From 10/8/2017 11am suddenly unable to connect the Unifi. Call to TM customer service to log a report around 11.20am. The operator said thag the technician only can come to check the outside port the next working day. 1-17242003206

Then wait until 11/8/2017 afternoon 1something still cannot connect the Unifi. I call again to the customer service hope can get the updated status. The operator only told me only my house cannot connect the other customer is nornal and the technician is checking TM side. Untill now 3.47pm still didn't see any update for my connection. Already is 2nd day, telephone, hypp TV and internet all cannot connect. When pay late a bit TM cut off my line. Ask the customer to do the payment onljne then must have the good service. How come when service down morning call to report said next day only can fix. Already 2nd day call but didn't have any improvement.

Situation like that is not.1st time keep on ask why and what is the problem also didnt told me. At least we know and can understand. About those complaint also didnt take the immediately reply. I Believe TM will lose customer. May be is rm170++ customer TM is not care about that but I will told about this to my friend and family to think more when choose TM UNIFI.

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