Why do I see so many complaints and no resolutions. I have a complaint on a warranty I do not need and they did not resolve my problem. Toshiba took it out of my credit card the next day. Since then, I have been trying to cancel this idiot warranty since Feb 3, 2015, because I already had one. I have talked to at least 10 different people and all have said give it 3 to 5 days. They all say they're going to call me back and have yet to receive a call. I have been given four different case numbers, I can't keep up with. I have all the dates, all the names of people I have talked to. I called their corporate office on 2/27/2015 and guess what, those idiots sent me right back to the same people I have been talking to.
Where can I go to resolve my problem. Can anyone tell me where or who to call?

Toshiba has the worst customer service I've ever experienced.

I use my Satellite L650 laptop only for my evening graduate school classes. After about 6 months, the E key came loose and now doesn't function properly.

I called Toshiba and they told me to purchase a box for $25 to send the laptop to their repair center. I purchased the box, sent in the computer, and asked them to fix the E key.

I received my laptop back a week later. The E key was still broken and they replaced my entire hard drive! All of my documents and programs were gone, and the computer was even missing the programs it came with originally.

After three calls to customer service, a case manager informed me that my E key can't be replaced because the damage was caused when I dropped the computer (which I didn't), and there is nobody at the entire company of Toshiba who has the ability to refund my $25 even though they told me to send it in. She also told me that there is nothing they can do about my hard drive and they will not replace my missing programs, even though they originally came with the computer.

I've never been so frustrated with a company.

Replacement keys for laptops can be found at a local computer store or online and are fairly easy to replace. Worst case scenario, you replace the keyboard.