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Totsy.com

United States

Consumer complaints and reviews about Totsy.com

Tnkitty Send email
 
Feb 23, 2012

Non Existent Customer Service

I placed an order for a handbag with Totsy.com on Oct 12th. I did not receive the item until Nov 7th and I received the wrong handbag. I contacted Totsy

customer service on Nov 8th and was told "The bag only comes in one size. If it is a different bag then was advertised on our site, please send a

picture of the item to [email protected] and we will check the discrepancy". I did so immediately and got a response the same day saying, "That is

completely our error. I sincerely apologize for the mix-up. Thank you for getting back to us so quickly. I can offer you a store credit or a refund on

that item, as we no longer have it in stock. You will not need to return the item that you did receive. If you cannot use it, please donate it to

someone who can. I apologize for the inconvenience". I responded back requesting a refund. I have not received the refund. I have contacted Totsy 3

times since then with zero response about my issue.
Oopidsnot Send email
 
Feb 23, 2012

Non Existent Customer Service

I placed an order August 2010. Back then, "Canada" was part of the drop-down menu for shipping. After a month of no products delivered, I checked the status of my orders and they were still pending. I read through their policies and discovered that had changed things. They no longer ship to Canada and decided to keep my money and not tell me.

I contacted them several times in every possible way I could. It took about 6 months before someone finally responded, but any response I made after that was ignored.

I continued to harass them about a refund and they got back to me a couple months ago saying they had to write a check and asked for my address. Again, my response went completely ignored.

It's been a year and they have still done NOTHING. I am overwhelmed by their lack of customer service. Don't shop there!
Totsyhelp Send email
 
Feb 23, 2012

Non Existent Customer Service

Hi!
I do apologize for this unfortunate situation. Did you contact [email protected]? If this has not been resolved yet, please message me your order number and I will be happy to make this right for you.
Thanks!
Totsy Help
Jilayed Send email
 
Feb 23, 2012

This is a very unusual and unfortunate circumstance and we sincerely apologize

I ordered some hello kitty shirts at the end of September. Was told the Ship date was October 13th. On October 12th I emailed them to see if they had shipped yet (I was told by a friend who orders from them that they OFTEN ship before the date specified)... I got a snarly reply that the ship date was tomorrow and they'd send me tracking numbers. Well, I thought I'd give it a few days.. I emailed them YESTERDAY, October 25th, asking if they had tracking numbers. I also noticed they UP'D the shipping date to October 8th... Now, I emailed them on the 12th, so why the snarly repsonse if they actually shipped on the 8th??? No response. I emailed them today, and I get back: " am so very sorry to say that your order ############ could not be fulfilled due to a vendor shortage. This is a very unusual and unfortunate circumstance and we sincerely apologize.

We are so sorry for this inconvenience and have applied a $10.00 credit towards your account for this issue. Thank you for your understanding."... I'm not understanding. I paid more than 10 dollars, and if you can't fufill an order, WHY WASN'T I NOTIFIED????? WHERE'S MY REFUND????? STAY AWAY FROM THIS WEBSITE... RIP OFF!!!
Totsyhelp Send email
 
Feb 23, 2012

This is a very unusual and unfortunate circumstance and we sincerely apologize

Dear Jilayed,
I am very sorry to hear about you not receiving your order. I just wanted to reassure you that you were not at all charged for that order. You can see on our FAQ page that:
When you place your order with Totsy, we immediately reserve your funds from your account to ensure that the funds are available. We are not charging you yet, simply reserving the necessary funds. Totsy does not actually charge your account until your order ships.
I apologize for any misunderstanding, but please rest assured that you were not charged and the $10 credit is just a small token to apologize for the inconvenience caused.
Thanks for shopping with Totsy, hope you give us a second chance!
All the best,
Totsy Help

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