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Trialpay.com

United States

Consumer complaints and reviews about Trialpay.com

User928934 Send email
 
Apr 9, 2012

Don't waste your time with customer no service

Well I do the free offers and that is part of what they do since they are paid by the advertiser and one of the issues I have is if basically you can prove 100% that it happened, they can say you didn't anytime they want. OR if you are doing a survey to get credit and are half way done, they can say oops on your 10th question you no longer qualify...really? It didn't say anything about qualifying, what it takes to qualify or anything...so they get 10 questions which in itself is a survey and enough for companies to pay for and for all we know everyone doesn't qualify, there is no way of knowing, so you did the work, gave them a ton of info and they can just say sorry...you just wasted your time stupid!

Last but not least, there is no customer service so don't bother. It only works on a simple error. Anything major you are out of luck and they just send auto-scripted emails over and over, never answering questions...only saying and I quote (and this is all you will ever get)
"you must follow the instructions and complete the offer as per the full offer terms of completion. I sincerely apologize for any inconvenience, but as it is left to the discretion of our offer partner to establish the requirements for completion and customer eligibility, we are unable to credit you at this time.

If you would like to receive additional credits, please return to our checkout and select an alternate offer to complete. If you have any other questions or concerns, please let us know." So basically the "partner" can say I am doing a survey and on the 20th question (after I get all the info I need) the 21st question will say how old are you, and if they enter anything less than 200-years old they don't qualify.

So my suggestion, use them and roll the dice, get ripped off, I told you so and don't waste your time with customer no service.
User929119 Send email
 
Apr 9, 2012

Don't waste your time with customer no service

Dear Gerrared,

Thank you for addressing your concerns. I apologize for the frustration you are experiencing with our checkout. At this time we can only credit survey offeres upon receiving notification of a completion. Please note that TrialPay does not generate these surveys and we do not decide the eligibility requirements.

I am sincerely sorry for any inconvenience this has caused but I can assure you that TrialPay is an honest company, with genuine offers and upon receiving notification of a completed survey, your credits will be automatically delivered to your account.

Please feel free to contact us at [email protected] or through your in game support link if you have any additional questions.

Regards,
Amanda
TrialPay Customer Support

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