I HAD THE SAME PROBLEM, I'M CERTAIN THEY NEVER SENT THE CARD TO ME, HOWEVER I CALLED THEY CHARGED ME $24.00 TO SEND MY CARD VIA FED EX, I CALLED AND WAS TOLD THAT I WOULD NEED TO CALL BACK IN TWO HOURS TO GET THE TRACKING NUMBER, SAID THE CARD SHOULD BE DELIVERED TODAY 02/27/2012. I CALLED BACK WITHIN THE TWO HOUR WINDOW PROVIDED AND WAS TOLD THAT THEY WOULD CALL ME WITH THE TRACKING NUMBER. DOESN'T MAKE ANY SENSE TO ME HOW YOU CAN CHARGE ME TO RE-SEND A CARD YOU NEVER SENT, BUT FAIL TO PROVIDE ME WITH A TRACKING NUMBER. I WILL NEVER, EVER USE TURBO TAX SERVICES AGAIN. I HAVE NEVER, EVER BEEN THIS DISAPPOINTED WITH TURBO TAX IN MY 25 YEARS OF DOING INCOME TAXES.