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U.S. Bank Car Leasing

United States

Consumer complaints and reviews about U.S. Bank Car Leasing

SidebottomI Send email
 
Nov 11, 2017

End of Lease Fraudulant Charge

Just like the other customers said we urge you to STAY AWAY from US Bank. We have leased vehicles for 15 years and never had a bad experience until now. I will never do business with U.S. Bank again.AutoVIN is supposed to be a 3rd party, but it is clear to me they help U.S. Bank charge whatever they can get away with charging. I think they are both horrible companies and they work together to try and to succeed in cheating you out at money. This is very unfair!

We turned in a Buick with far less miles than it was allowed on the lease in near perfect condition and they still charged us $114.00 for a scratch on the rear bumper cover. They were very small scratches with gaps between them and instead of measuring them separately (because they WERE separate) they measured across all of them so they would find something to charge us.
All of the customers that have been fraudulently charged by this financial institution and by AutoVIN should definitely start a CLASS ACTION LAWSUIT AGAINST these two companies. Last time I checked we live in America not some third world corrupt country. This is NOT GM's fault it is definitely the fault of US Bank!
woutstoops Send email
 
Sep 21, 2017

US Bank forgot I returned my car

I returned my car in January of 2016. The dealership let them know I did return it and I had already called them 3 times saying I would return it. I received an estimate "so you want to buy your car". No I don't want to buy the car!

So I return it, dealership files the paperwork, I wait for the final bill to arrive. It doesn't. So I call them: "We're processing still, give it some time". I don't want this to have a bad effect on my credit, so I keep doing the monthly payments. I call them again and again and they still didn't process anything and I keep doing the monthly payments. The payments are set up until the last month, which is April 2017. By this time I have moved to a different state even, completely forgot about that car, never really paid attention to the monthly payments. In July I get a call from US Bank: hey you're 3 months behind on the payments of your car. What car? Your 2014 Volt. I don't have a 2014 Volt anymore since a year and a half! It's been returned since then. I call the dealership, it's still there! They never did anything with any of my calls, the paperwork the dealership sent them and just kept taking my monthly payments. Now, September 2017, they have the nerve to charge me for the 2 extra months that I leased the vehicle, all because they have the worst possible customer service! If I ever want to lease a car again and the dealership just says the worst US Bank, I'll ride a bicycle!
mark8321@gmail.com Send email
 
Aug 21, 2017

$9,500 to get out of lease

I leased a vehicle from Prime Capital in Lubbock, Texas I was told I could put as many mile on the vehicle as I wanted and would not be charged extra for it, we would trade it in before the lease was up, they would sell it and pay of the remainder of the lease and I could get a new one, well when I received my paper work from US Bank it said no more than 10,000 miles a year, lol, yea, so after a year I go to trade it in to get out of the lease and it cost me $9,500 to get out of it, so if I had to pay for the remainder of the lease why did I not get to keep my truck the extra 2 years??? Recently a friend of mine who I talked into a leasing option there, went and got a new truck early and kept the new 3 months before receiving any paper work or making any payments on it, he called US Bank and they were not even aware of him having the new truck, watch out people this will get you sever financial problems never lease under US Bank or Prime Capital!!!!
mokie1958 Send email
 
Aug 11, 2017

End of Lease Excess Charges not real

Customer services is horrible for end of lease. Spoke with 4 different people all within US Bank and each time had to give name/DOB and a bunch of other info.

I have leased cars for 20 years both ofr my wife and I and never had these issues. US Bank works through AutoVin and I do have very small dents and srcatches (3 on the bumper) as in less than an 1/4 of inch that they are saying is "excess wear & tear." I am coming off a 3 year lease and any other bank or dealer would have considered this normanl wear. The side of one of the seats has a small crack in the leather - not a tear - they want $25 to fix.

STAY AWAY FROM US BANK LEASING. PLUS THEY NEED NEW SOFTWARE SYSTEM
Tdevries Send email
 
Jul 9, 2017

Lease end termination charge

US Bank auto end of lease charge of $924.32 for tires that met wear criteria and exceeded the speed rating and matched OEM size and manufacturer standards. US Banks criteria reads as follows: Tread depths less than 4/32" Tires that do not meet the Original Equipment Manufacturer (OEM) size and/or rating (speed and seasonal) Mismatched tires (other than brand) Dry rot, cupped, cut, or sidewall plugs Oxfords dictionary defines the word "meet" as fulfill, satisfy a need, requirement, or condition. The OEM speed rating according to US Bank needed to be an S speed rated tire. I replaced with a T rated tire that exceeded the S rating in quality, thus satisfied and need, requirment, or condition. There own rules do not require a standard of "matching", but meeting. I have spoken to two industry experts, both stated the tires are not in any way a compromise to meeting the standard, but actually exceed the base standard and are of superior quality and cost. I contend that the application of this standard is being misinterpreted and applied in a way to purely to profit US Bank and is in no way being applied fairly in the spirit of fair business practice, nor to even the definition of their own language called out in their lease end requirements. I am asking for dismissal of this lease end charge.
Tdevries Send email
 
Jul 9, 2017

End of Lease Damage Fee

US Bank auto end of lease charge of $924.32 for tires that met wear criteria and exceeded the speed rating and matched OEM size and manufacturer standards. US Banks criteria reads as follows: Tread depths less than 4/32" Tires that do not meet the Original Equipment Manufacturer (OEM) size and/or rating (speed and seasonal) Mismatched tires (other than brand) Dry rot, cupped, cut, or sidewall plugs Oxfords dictionary defines the word "meet" as fulfill, satisfy a need, requirement, or condition. The OEM speed rating according to US Bank needed to be an S speed rated tire. I replaced with a T rated tire that exceeded the S rating in quality, thus satisfied and need, requirment, or condition. There own rules do not require a standard of "matching", but meeting. I have spoken to two industry experts, both stated the tires are not in any way a compromise to meeting the standard, but actually exceed the base standard and are of superior quality and cost. I contend that the application of this standard is being misinterpreted and applied in a way to purely to profit US Bank and is in no way being applied fairly in the spirit of fair business practice, nor to even the definition of their own language called out in their lease end requirements. I am asking for dismissal of this lease end charge.

DO NOT USE US BANK, I HAVE TWO COWORKERS, SAME ISSUE WITH US BANK, END OF LEASE CASH GRAB.
kcoco Send email
 
Jun 29, 2017

Lease Termination - Unidentified Charges

We received a bill for almost a grand for excessive wear and tear of all tires. We measured everything before we turned it in and the dealership checked it out too. Everything was within the turn-in agreement policy standards.

We've called over 12 times for the copy of the report, which we were told they would send. It's been 4 months and still nothing. They were very rude on the phone.

I would never do business again with US Bank for car leases!
kcoco Send email
 
Jun 29, 2017

Lease Turn-in: Unidentified Charges

We received a bill for almost a grand for excessive wear and tear of all tires. We measured everything before we turned it in and the dealership checked it out too. Everything was within the turn-in agreement policy standards.

We've called over 12 times for the copy of the report, which we were told they would send. It's been 4 months and still nothing. They were very rude on the phone.

I would never do business again with US Bank for car leases.
kcoco Send email
 
Jun 29, 2017

End of Lease - Unnecessary Charge

We received a bill for almost a grand for excessive wear and tear of all tires. We measured everything before we turned it in and the dealership checked it out too. Everything was within the turn-in agreement policy standards.

We've called over 12 times for the copy of the report, which we were told they would send. It's been 4 months and still nothing. They were very rude on the phone.

I would never do business again with US Bank for car leases.
JESSY Maricopa Send email
 
Apr 21, 2017

US BANK Scamming customers

I am curious as to what the end result of my situation will be with US Bank. I received a bill for 2 excessively worn tires at $237 per tire and $125 for gouges on the rim plus a 7” scratch on the rear passenger door for $90. The car was in pristine condition when I turned it in. I argued with the rep at US Bank about the tires AND I am refusing to pay the other 2 charges as I did not drive with bubble wrapped around the car. She stated she would reference my account "refusing to pay" and hung up. I traded in my 2014 SRX Cadillac to a dealer so that I could get into a new car. The GMC dealer bought the remaining lease however US Bank states that I owe for excessive wear and tear on the vehicle. I never had this problem with any of my prior leased vehicles. I am still dreading the mail to hear about the $395 termination fee. If any of you had success with them would you inform me. Or if you need me to stand with you, reach out to me and I will. The power of many !
hurted_feelings Send email
 
Apr 19, 2017

OVERHCARGED

The end of lease advisor is very rude and she disrespected me she addressed me very very offensively. Ms “Angela” typical answers “you never owned the car, this is not yours”, “you are speeding”, “you cannot evaluate the excess” , etc
US Bank wants up to $737 in excess wear and tear. US Bank wants $237 per tire and $125 per wheel/cover for scrapes on the edge of the rim where the wheel meets the tire.
When I tried to dispute the charges I was badly insulted and my feelings were gravely hurt that my blood pressure went up to 19. I almost died !!!

DO NOT USE USBANK FOR ANYTHIMG
peterdux Send email
 
Apr 12, 2017

lease end charges

us bank charging excessive wear on tires despite Landrover inspection confirming tires above the required wear level. They did not pick up grounded vehicle for over a week at dealership and are trying to charge for extra month's rent. Will never use this bank again . Have gone back to Chase! The end of lease advisor very rude!
kathybell2 Send email
 
Mar 7, 2017

US Bank charging a termination fee for not purchasing vehicle

I also have a dispute with U.S. Bank on charging a termination fee for not purchasing the vehicle after fulfilling the requirements of my lease. Two months after turning in my 2014 Jeep in November of 2016, I received a bill from U.S. Bank for $426.60 for termination fee (not early or late termination, but standard termination at the end of the lease term) because I did not purchase the automobile. After leasing Jeeps over an 11 year period, I have NEVER been charged a termination fee for not purchasing the vehicle. I wrote them 3 times before they provided an explanation. I disagree with their procedure of including this termination fee in the contract as it is not obvious to the individual that this fee will be charged above and beyond the normal monthly payments required by the term of the lease. I believe it is U.S. Bank's approach for 'squeezing' customers to get additional money from them above and beyond the agreed upon monthly leasing payments. Thank goodness I did not get the 'excessive wear and tear' charge that many on this blog have received. I am resisting making this termination fee payment based on principle. I am planning on contacting the NYS Attorney General to have them look into U.S. Bank's leasing practices as I believe they are taking advantage of customers with these bogus charges for termination without purchase, excessive wear and tear, and missing keys. Never have I had this experience with any of my other leased vehicles and I will make sure to publicize to anyone who will listen to NEVER use U.S. Bank for leasing or any other banking purposes.
Mlutz445@aol.com Send email
 
Dec 29, 2016

Excessive wear and Tear

I am currently in the same situation as all of the previous reviews. I turned my vehicle in November 2016. I just received a letter that I owe approximately $1800 in excess wear and tear damages. I also have leased vehicles in the past, as well many other family members have. I never had an issue returning a lease vehicle. This company is charging me almost $700 for work that was completed on the car by a body shop referred by Geico Insurance Company. They are complaining that the repairs were not completed to their standards. I paid a $1000 deductible to the insurance company and am now being told I have to pay for the repair work that they claim is substandard.

Like most of us I cannot afford to pay the money that US Bank is demanding. Does anyone have suggestions of what I can do if any? And what happens if you dispute their findings.

Please email me mlutz445@aol.com with any information or suggestions that might be successful. Thank you!
KTX1234 Send email
 
Dec 28, 2016

I Will Never Lease from US Bank Again

After turning in my leased vehicle, 7 weeks later I received a bill from US Bank for $200 for a missing additional key. I had the key in my possession and asked if I could send the key to them and have the $200 taken off my termination agreement. The customer service representative I spoke with told me that I had to reach out to the auction facility that had the car and send my key there. After a few weeks of trying to get a hold of the auction facility I found out the car wasn't there nor could the auction company help me - they informed me it was US Bank's responsibility. I called US Bank and tried to speak with anyone who would know how to help me. The only response I received was "since you didn't return both keys, we cannot help you". Had I been informed 2 months earlier that they needed the additional key, this could have been resolved. Also, no where in my lease agreement did it state I had to return both keys. I will never use US Bank again for any future lease needs and do not recommend them. Poor customer service and employees who could not answer my questions along with more charges for "wear and tear" than other lease companies.
My issues seem very similar to previous responses. I wish I would have read these before I signed any lease agreement with US Bank. Awful.
msunickb Send email
 
Nov 15, 2016

Excessive Wear Charges, Chevy Volt

Well, I have now spoken with US Bank three times since last night to see if they'll do anything about the $3,135(!!!) excessive wear charges we just received to no avail. I reviewed all of the photos provided in the inspection and I have to say US Bank is using the term "excessive" VERY loosely. This is a vehicle, that they leased us, for 48 months. How some of the items (that were literally invisible in the photos) were considered beyond "normal" wear and tear has be baffled.

Has anyone had any luck negotiating with them? Any tips? My next course of action will be to submit a dispute via writing but since they've auctioned the car already I can't even go see the vehicle for myself or have an inspector look at it.

Very frustrating!

I'm finding it mildly amusing that a Google search for "lease turn in excessive wear charges complaints" almost all of the top results are related to US Bank.
Trixierc76 Send email
 
Sep 17, 2016

Car Loan Thieves

I just got the bill for my 2013 Volt for over $1400 and it matches what everyone else is saying. My car was 5k under in miles and without a doubt did not reach the normal human definition of "excess".
sherlok54 Send email
 
Aug 28, 2016

Overcharging for BS excess wear.

Just turned in a 48 month lease (I know dumb move) on an Acadia and US Bank is billing me for two scratches. One was faint and under the credit card size standard and the other was not there when I left the car at the dealer. The sales manager inspected the truck at drop off and told me the truck was super clean and that I should have no issues regarding excess wear and tear. It's such a scam because they wholesale these cars out and the dealers who buy them always replace the tires and brakes and detail the vehicle prior to sale. I'm not really sure what to do at this point. Perhaps the $35 to file for small claims court is a good idea. This is why you should always finance through the manufacturer and spend the extra couple of bucks a month for damage insurance.
weswjohnson Send email
 
Aug 12, 2016

Fraud!

I loathe US Bank! I had a 2012 Buick Enclave and took great care of it. I even spent $800 on brakes right before turning it in. I get a bill for $860.00 for excess wear and tear on the tires and a $400 "early termination" fee because the dealership didn't buy the vehicle from them. I would rather walk than have to lease from these clowns again. They are committing fraud and they are ripping people off. I will never do business with them again under any circumstances. They are shameful and despicable!
Krist1220 Send email
 
Jul 20, 2016

Over charges

US bank charges $2000 in "wear and tear" over charges! The vehicle had no scratches, no dents, and never was in an accident! Mileage was under! The dealership stated that we should have no problems with the return of the vehicle. This is a complete scam! Anyone out there in the same situation and found a solution?
AXOUL Send email
 
Mar 28, 2016

USBank Leasing

I recently returned my leased 2013 Cadillac CTS. My dealer set up the original lease thru USBank Leasing. The lease was a 3 year / 30K mile lease. I thought the car was perfect; 25K miles, no scratches or dings, I even paid extra for a twice a year detailing service. USBank billed me $200 because the owners manual was not in the car. I took it out due to the glove compartment being so tiny. I called US Bank and told them I had the manual and would be happy to mail it...nope, give us $200. I said, don't you think in the interest of customer relations, you could waive that?....NOPE.
So there you have it.
I will NEVER DO BUSINESS WITH US BANK
Trixie S. Send email
 
Feb 18, 2016

Dishonest Employees

I leased a vehicle and did not receive my payment notifications and knew I had a payment due according to my contract. On a Saturday I walked into our local US Bank to try to make my payment. It was staffed by only two bankers. They asked me for my drivers license but stated they could not find my account and asked for a second form of id. Meanwhile they stalled and said they could not find my account, The girl called the other banker over to help her and they pretended to be looking in the computer. Finally after 30 minutes I left. Two days later I received a call from my credit card, the same one I had given for ID at US bank saying someone had used it to by $700 worth of jewerly and taken $2000 cash back from the card at a US Bank in a different city. I asked how that was possibe without id and she said they did show ID. So then I thought back to the delays at the bank that Saturday and discovered the bankers were most likely up to no good while they were delaying me and saying they could not find my account, they were either copying my ID and making the transaction to withdraw the $2000. Luckily, I was not responsible for the fraud as I had just used the card out of town so they knew I was not in the area. When I returned I went back to the bank to tell the manager what had happened but she swore her employees would never do something like that and wouldn't even acknowledge that it happened. I am now making my last payment with US Bank and will never do business with them again. I am turning in my leased vehicle and after reading these reviews assume I will be screwed by them again.
uribel Send email
 
Oct 12, 2015

US BANK is a SCAM!!

I leased a GMC Acadia 2012 that I retuned this year 2015. NEVER again will a lease a GMC because I will don't ever want to deal with US Bank. Once I turned in the vehicle I got a bill from US Bank for $1,521.29 for "excess wear and tear" for worn out tires and scratches on the rims.. I tried to dispute the charges but they basically disagreed and still billed me. Has anyone been successful at disputing the charges?
Im surprised there's no class action law suit.
HAL Cassidy Send email
 
Jan 30, 2015

US Bank Cheats

Returning a leased Volvo S60 with 35k miles so still under warranty and have had all covered maintenance done by dealer. Car is in excellent condition. However, US Bank wants over $900 in excess wear and tear. One of the items is for oil at $75. They want $237 per tire for two tires that are right at 4/32". They want $125 per wheel/cover for scrapes on the edge of the rim where the wheel meets the tire. To see these scrapes you would need to be squatting to get close enough. The brochure on lease return provided when acquiring the car referred to wheel covers not wheels yet on inspection they list it as wheel/cover. One would call that deception. Evidently, I was not expected to actually use the car during the 3 years it was in my possession. I thought about contacting my elected representatives, but the relationship between government and banking has been made pretty clear in the bank driven financial collapse. Our form of government should be renamed corporatism. I will never do business with US Bank in way ever.
steveyardleypa Send email
 
Sep 8, 2014

U.S. Bank SCAMMER!

I turned in my leased Volvo S60 to a dealer where my good friend is the manager. He got the car ready for turn in through their detailing department. All that was needed was a good wash and buff, there was never any damage, or accidents, etc. My friend tells me that the US Bank "representative" was some homeless looking guy from a 3rd party who they sub-contact to. My friend actually did the walk through with the guy, and the feedback was that everything was within guidelines. Then, when I get the bill for final turn in, there is a $500 "excess wear and tear" charge. When I called they talked about their "high standards", ,and my response was that they should have sent me to a training class. Then, they referred me to their website to look at pictures, and the pics appear doctored. I see all of these complaints about US Bank and I am interested in starting a CLASS ACTION LAWSUIT against them. Please contact me at steveyardleypa@yahoo.com with you contact information. If we can get at least 3-5 people who are willing to go up against these thieves, we can teach them a lesson that they cannot continue to bully the consumer.

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