Employees could careless about helping you...

I scheduled an appointment for their Mon-Wed color, cut, style for $50. Only be told after the consultation that it would be $20 more for the extra ounces of color they may have to use. I asked for where in writing this was located in the ad or the store, she could not find any. She, being Samantha, only said that it was store policy to charge $10 an oz for any extra color. NO where did it state what the "normal" amount of color was. I made my appointment in person and showed the length of my hair and was not told this. I spoke with the manager that day and she couldn't provide proof only apologies for the store policy. I was not offered an alternate service or any solution. I did file complaint with the BBB, as this is false advertisement.

This isn't false advertisement. If you look at ALL of the ads for the salon specials the fine print at the bottom says "see salon associate for details." The extra product charge = the details.