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Unauthorized Charge

Italy

Consumer complaints and reviews about Unauthorized Charge

Charmaine Pallotti Send email
 
Feb 1, 2018

Thrifty/Hertz Italy

ref:- Booking 12503900NZ3 for a Fiat 500 Compact WGN number plate FH179R collected from AVIS Venice on 12 September 2017.

Diriving through Ferrara Ciity in November 2017, we have enter a ZTL zone and received notification from [email protected] on 22 December 2017 advising of such.
We understand that the infringement notification has since been sent to the Competent Authorities by Hertz.
This as per Hertz rental agreement will encure some administrative charges covering costs in notifying the Competent Authorities.
We have only today received our credit card statement and noticed that 2 deduction have been processed for what we assume is for the above 'extra' charge.
These, one on 28December 2017 for the sum of 30.50Euro and the other on the 4January 2018 for the same sum of 30.50Euro.

Before such deduction is discussed with our bank, can the reason why the same amount (which does seem correct for such admenistrative requirement) has been deducted twice.

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