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UNIBLUE KOELN

Australia,
Victoria

Consumer complaints and reviews about UNIBLUE KOELN

Abcd2011 Send email
 
Mar 20, 2012

charge to my VISA account without my knowledge or consent

UNIBLUE KOELN took $29.95 from my VISA card which I knew nothing about.
Mustafa Peker Send email
 
Mar 20, 2012

charge to my VISA account without my knowledge or consent

UNIBLUE KOELN
took $33.58 USD from my VISA card which I knew nothing about. And I demand my money back.

Mustafa PEKER / Turkey
UniblueSupport Send email
 
Mar 20, 2012

charge to my VISA account without my knowledge or consent

Hi Mustafa Peker,
I am sorry about this inconvenience. It sounds like your credit card was re-charged because your one year subscription for your product updates/upgrades had expired and your order was set on automatic renewal. Before the renewal charge is applied we notify our clients several times by email. I regret that you missed our notifications, however you need not worry our 60-day money back guarantee also applies to subscription renewals.
We require further information to locate your order details and confirm the above. We can then solve this for you as soon as possible. Could you kindly submit a refund request here:
http://www.uniblue.com/support/chargedispute/
Thank you.
Uniblue
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