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Unifi billing sysytem

Malaysia

Consumer complaints and reviews about Unifi billing sysytem

wannoraasikinwanhussain Send email
 
May 23, 2019

Wrong charging

23/5/2019

Pengurusan Kredit & Kutipan

Telekom Malaysia Berhad

Subject: TM Bill: URGENT Your account already Past Due
No Akaun TM: 1002537106
Jumlah Bil: RM 245.70
Tarikh Akhir Bil: 16.05.2019


1) Mohon Tuan beritahu saya mengapa saya perlu bayar RM 245.70 kepada Tuan sedangkan bil bertarikh 25/4/2019 sebanyak
RM 136.00 telah saya jelaskan pada tarikh 16/05/2019 (RM120.00) dan 23/05/2019 (RM10).

2) Pada hari ini juga saya telah bayar RM245.70 melalui Jom PAY.

3) Juga saya perhatikan bahawa didalam bil Tuan untuk bulan berakhir 25/04/2019 dan bil-bil sebelumnya , bahawa Tuan telah
mendebit akaun saya dengan TV Residential sebanyak RM30.00 setiap bulan, padahal saya tidak mohon untuk melanggannya.
Justeru debit sebanyak RM30 setiap bulan ini boleh dikatakan tidak halal.

4) Mula hari ini, 23/5/2019, sila jangan debit keakaun saya dengan fasiliti ini (TV Residential).

Sistem akaun TM/ Unifi yang terdapat hari ini tidak accurate. Sila betulkan !

Terima kasih.


WAN NORAASIKIN BINTI WAN HUSSAIN.

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