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UPS

United States

Consumer complaints and reviews about UPS

[email protected] Send email
 
Jan 18, 2020

Late delivery

I was charged $249.50 for next day service but wasn't received until 6 days later!
socalpi Send email
 
Sep 19, 2017

Damaged stairs during delivery

Tracking #1Z8983070327799519 - driver delivered a box of paper from Costco, he used a dolly to bring the box down some stairs inside our office building. Stairs are hardwood floor and the dolly ruined each stair.

Please let me know how to proceed with a claim for damages.

Package was delivered 9/12/2017, damage was noticed the same day and reported on 9/18/2017.

Southern California Private Investigators
310 W First Street
Tustin, CA 92780
714-740-2525
April Yoshioka
Dr. Sylvain Gagne Send email
 
Mar 16, 2012

The truth about UPS

UPS again! They again made a mistake in the delivery of my new Ipad supposed to be delivered in Phoenix, but they sent it to Iowa instead. so I will receive it 3 days late on the March 19 instead of the March 16 as promised by Apple. I think that if they want to continue doing business with the best company in the world Apple, they should rearrange their delivery system. I am very frustrated with their services, Steve Jobs would have never accepted those mistakes in his company.
Mike Michaud Send email
 
Mar 14, 2012

I hate UPS - the worst shipping company!

this has got to be the most disrespectful company i have ever delt with. to start with the package delivered to be was damaged beyond comprehension and the driver dropped it off to me at 738 pm and hauled ass, there was obvious damage and he didnt want to deal with it. i was told that it should have been inspected by the driver in front of me be he left. i called and told the same as many others, keepall packing material, box and items inside you wiil hear from us in about a week and we will pick up the box and packaging. i waited a week and heard nothing so i called and asked about the status. it was denyed. so i asked how they denied it and i was told" sir we have your package here with us and its obvious that there insuffient packaging" so i asked how she could have it there if im standing inmy garage looking at it, nothing came after that. let me explain the item inside of obvious crushing. the custom personally built computer i had recently invest around 1800 dollars into was destroyed with what can only be described as unexplainable damage. this is the kind of damage that could have only come from force. it is a full metal case with reinforcements, now its twisted and sits crooked, the locking access panle was torn away from the computer, the locking face panel was torn away from the locking mechanism, both the front and back have been pushed in destroying the drives and heads up display. there are crushing dents on the outside and dents coming out from the inside, the graphics card that was locked into the motherboard was ripped away from the motherboard and bounced around inside destroying the heatsink and fan and memory, the power supply pluugged was also ripped away from the board, and there small pieces missing from the board itself. the power supply was pushed in from the back side. the box is beyond destroyed with damage on all sides, hole and tears with some crush points as well, one corner was torn open about half way down the box. this was a new box my parents purchased the day of the shipping. the reason i recieved denyng my claim was unexceptable. after talking to ups claims several times i got the " we have to hear from the shipper." deal. i find that they like to play with people and run them around for nothing more than enjoyment. they said if i was lucky i would recieve 100.00 dollars in compensation.

i look at this way. the package was in there hands and possesion during shipping they are responcible for the damages. i will never ship throught them again but will contiue to fight for my money, eventually they will get tired of hearing from me and cave.

the box is beyond destroyed with damage on all sides, hole and tears with some crush points as well. this was a new box my parents purchased the day of the shipping. so basically it goes like this...

ship with us we are professionals but please dont expect to respond to your claim in a timely manner or with cdo care, we have our money and dont care anymore. have a nice day screw you and hope to do buisness again.

this how it feels anyway.
DMary Send email
 
Mar 2, 2012

The truth about UPS

UPS is the worst company for delivery. The drivers are always in a hurry and causes accidents. I actually seen one driver in Memphis ran a woman off the road and never stopped to see if she was okay. This guy looked out his rear and kept going. Every place I have been in the US the drivers are the same. They care about no one on the road! To add, the other service workers are very rude when you speak with them. They hang up the phone in your face when you question the whereabouts of your packages. This is so sad. Those brown-shit trucks are nothing but trouble. The way to go is with the United states Postal Service or FedEX. I hate UPS, they suck bad!
Stegasaurus Send email
 
Mar 2, 2012

I hate UPS - the worst shipping company!

UPS really sucks. I hate having to use them, but unfortunately I run a small business, and I have no real choice sometimes. They are extremely slow to respond to problems they create and their drivers and shipping center staff are incompetent morons. I've had shipments lost, delayed, damaged, and just about any other problem one could imagine. They always deliver my stuff at the most inconvenient times, such as when I'm at work, and make no attempt to try to work with me to deliver what I need when I need it. This stubborn inflexibility is what I hate the most about them.

Most recently, I had a computer part shipped to me, and lo and behold, they tried to deliver it when I was at work. I live in an apartment, so they can't leave my stuff at the door, lest someone will steal it. I can't go pick it up at their shipping center because it's out of town, and their hours suck. So I went to their website and tried to change the day of delivery to one of my days off. They say they can't commit to a set time, which is B.S. They always deliver it as early as possible when I can't be home to pick up my stuff, and when I am home, they either don't deliver it all day, or wait until the last possible moment to show up, so I was held hostage in my own home waiting for their stupid driver.

It took till the end of the day of the rescheduled drop-off for their tracking program to register the delivery change I made on a Monday to deliver on a Wednesday. Then they inexplicably slap an exception on my delivery and make me wait another damn day for delivery. The stupid driver didn't show up until Thursday at 7:00 P.M. So I had to waste two of my days off waiting for something that I could've had at the beginning of the week if they would allow you to tell them what time you are available for delivery. The USPS is superior in every way and I try to use them as much as possible.
Ahimko Send email
 
Mar 2, 2012

Damaged shipment delivery

I shipped my 46" LED TV through UPS Bloomington, IL to Plano, TX and moved out from Bloomington to Plano on the same day with my family after shipping and paied $149.29 for shipment. When they delivered on June 23, 2011; even UPS delivery person noticed that because of the damage on the carton box, the screen got cracks. After reporting complaint, UPS picked that package on June 27 for inspection. In turn after that they sent to again Bloomington, IL UPS store by mentioning the package was damaged in transit. Now the UPS store at Bloomington told me they denied the damaged got because it is not packed properly. Please look into it and help me how to claim the damages of my TV.
Your Mom Knows Best Send email
 
Mar 2, 2012

Damaged shipment delivery

You did a half-assed job of packaging and the item was damaged as a result. What exactly do you want?
Real100 Send email
 
Feb 23, 2012

The truth about UPS

United Parcel Service - UPS is known as the big brown giant. Too big to care about their smaller businesses and customers. They have conscientiously decided to neglect smaller customers and the general public. That is why FedEx handles more domestic, ground packages than UPS. UPS doesn't believe in going the extra mile and as stated in other post, your package and mine simply doesn't matter. Simply put, they don't give a Da..
Victim Of Theif From UPS Worker Send email
 
Feb 23, 2012

The truth about UPS

UPS needs to screen their delivery men and women or workers..

I am stationed here in El Paso and I ordered a sword for my son from My Line age. This sword was ordered on april 2011 and for my son's Christmas gift. I was on leave during Christmas, when I made a follow up with the company they told me it was delivered by UPS so I made a tracking and to find out the UPS atempted to deliver on Dec. 27, 2011 and will make a secnd attemp. Until now they can't locate my item worth $941.00 plus and no know knows who was stealing it. I attempted to ask what had ahappend, the damn UPS representative will say I can't give you an answer just call the company you had your order...Wow..is this for real? I big business company like UPS with bunch of crooks working in the office? I know the company will reimburse me for sure with the money but the trust from the public. I want to say this to the CEO in this company, Please don't let your company go down just for these crooks working inside. I don't know if I will still trust this company. My Sword is wondering here in El Paso with my sons name on it, with my family Crest...
Send email
 
Feb 23, 2012

I hate UPS - the worst shipping company!

I ordered something online and they'd used UPS to send me the package. I paid 2nd Day Air so that I can get the package on time and paid higher than the ground shipping of course. The online store sent me the tracking number so I check it UPS.com to make sure that the package is on time. UPS supposedly deliver it Friday (it was out for deliver Dec. 22 at 3:39AM). I waited and waited until about 10PM because I called their customer service and said that they will deliver it even late night but no package in my front porch. We will be out of town the next day, Saturday still no package in my front porch. I called customer service early morning Saturday and says they will deliver it early morning and now it's 3:30PM Saturday, still no package showing in my front porch. We canceled our trip because of this... UPS deliver personnel knock only once and they don't wait for someone to answer the door or not, so it end up leaving the package in the front porch (the package will LOST because they don't' really care). I HATE UPS, THEY ARE THE WORST SHIPPING COMPANY!!!
OwnedU2Fast Send email
 
Feb 23, 2012

I hate UPS - the worst shipping company!

The biggest con is that if you order next day shipping on Friday, you will get it on Monday as they do not deliver weekends. Pure suckage. I was expecting an airsoft gun on the 18th, a day I REALLY need it for, and now I should be "expecting" it on the 21st. Other than that, two days late, or one day late from the expected shipping date usually, but I haven't had any terribly bad experiences with UPS. If you need a package on the weekends, or before Monday, go with FedEx.
Cassie Taggart Send email
 
Feb 23, 2012

Lost Package/ horrible follow-up

I had a friend send a package from Los Angeles to Delaware. It was two large paintings rolled up. they never arrived. I had to call four numbers to get the tracking number. They had sent me an invoice through my UPS account, but it did not contain the tracking number. I called to place a track on it but they wouldn't allow me to do it because my friend, not I, had sent the package (it was irrelevant that I had paid for the shipping), so I gave them my friend's number and they assured me that they had him on another line and then I hung up. Two weeks later I call to see whether they had tracked it and there was no record of me or even my friend requesting the tracking. This time I took down the name of the person who helped me, asked him to call my friend and then asked my friend (who had not again been called) to call him. I have tried to call this UPS huckster repeatedly and left messages which have been completely blown off! I cannot believe the incredibly poor treatment I have received after having wasted $80 to send my package and having lost my very valuable work. And to ad insult to injury I have been told by the local UPS store that now I need to document the cost of the materials in the package and submit said documentation and if I'm lucky and don't get blown off again by their seemingly willfully negligent employees, I'll receive a grand total of a hundred dollars to compensate for my lost paintings and the cost of shipping and the shoddy treatment! Brilliant! Don't ever send anything you care about through UPS. Because they don't care about it.
Whythelongfaces Send email
 
Feb 23, 2012

Lost Package/ horrible follow-up

I have used UPS for years. First your friend should have given you the tracking number. Second, it is not irrelevant who owns the paintings. Your friend shipped them, your friend is the insured party. They will not deal with anyone but the shipper. You do have to prove value with any insurance claim, not just UPS. Get the receipt from your friend and track it.
Jhvenier Send email
 
Feb 23, 2012

Non Delivery / Broken

UPS...Why are they still in business?
I love it. Not only do we face the Christmas time fiasco with deliveries, I have another for you. I was visiting my son in law and daughter, just north of Syracuse, NY. I dropped a package off in Cicero, NY Store# 4557 to send some things to my home in Florida because I would be over the weight limit on the plane. I asked if my box could be placed in another box and have packing added all around it so things would not get broken, so they said, yes of course so I paid and left. 4 days later I check the tracking and find in Atlanta, GA damage was found and it was on its way back to Cicero, NY. Wow, that’s great, I don’t live in NY!!. I got a call from the extremely rude manager in Cicero, she said my package would be there in a day for me to pick up...Now Duh!!! I don’t live in NY. I said well, I want it delivered as our original contract said, plus I want my item which was broken by UPS!!! replaced after I paid to have it ADDITIONALLY BOXED AND PROTECTED, I also want my shipping fee since UPS has sent it over 2000 miles and I still don’t have it. Attila, says tough, you’re not getting the box or your shipping charges. OK, now isn’t this great! I finally got a hold of my daughter and son in law to see if they can drive to get the package. He has to wait to get his time away from Fort Drum where he serves this country. They arrive to get the package and low and behold... the broken glass is still in the package and NO ADDITIONAL PACKAGING PROTECTION IS IN THE BOX...NO WONDER IT BROKE, THESE MORONS IN CICERO JUST PLACE MY BOX IN ANOTHER ONE.
So we have $42.42 - Shipping
$12.50 for extra box and packing peanuts
$24.50 damaged goods
= $ 79.42Total
No goods + cost of having soldier and wife pick up damage = Priceless

This is not to mention the $1500.00 speakers they demolished less than 8 months ago. Then tried to blame it on the packaging, which was not only the original shipping packaging but also extra protection. The packaging in the box, when it was delivered looked like it had gone thru a shredder. One box had been 3/4 torn in half.
Sincerely,
John Venier
Whythelongfaces Send email
 
Feb 23, 2012

Non Delivery / Broken

The rule of thumb when shipping is to pack your box to survive a drop kick. UPS does not have elves gently moving your packages. They use humans and machines. If you paid for extra packing, then you should be reimbursed as their insurance allows. File the insurance claim. But be advised: they only refund the cost of the item, which you must have a receipt showing value.
Justice4balls Send email
 
Feb 23, 2012

Failure to deliver a package

Wagon.
Justice4balls Send email
 
Feb 23, 2012

Failure to deliver a package

"Sounds like someone made a mistake, deal with it." No need to be rude.
Justice4balls Send email
 
Feb 23, 2012

Failure to deliver a package

Raindrops keep fallin' on my head
And just like the guy whose feet are too big for his bed
Nothin' seems to fit
Those raindrops are fallin' on my head, they keep fallin'

So I just did me some talkin' to the sun
And I said I didn't like the way he got things done
Sleepin' on the job
Those raindrops are fallin' on my head, they keep fallin'
Justice4balls Send email
 
Feb 23, 2012

Failure to deliver a package

But there's one thing I know
The blues they send to meet me won't defeat me
It won't be long till happiness steps up to greet me
Aplode Send email
 
Feb 23, 2012

Failure to deliver a package

A package was supposed to be delivered today 11/26/2010. The tracking number shows that the package is "In Transit". Upon calling the UPS center (at the above number) I was told that the UPS centers are closed today and that there are no Ground shipments being made today as they are closed. The website to find a local center shows that they are open M-F until 6:00 p.m. (my local time). There is no information about any holiday hours for today. The representative and a manager at UPS both stated that Ground shipments are not being done today and that the local centers are closed. When asked why the website states that the package is "In Transit", the both state that they don't know why. They also state that they don't know why a representative would state that they would ship a package today. When asked why, they stated that it was a holiday. (This part I understand). However, when asked why an employee would state that a package would be delivered when it is not going to be, they said that they don't know why this would happen.
The Ogre Send email
 
Feb 23, 2012

Failure to deliver a package

Sounds like someone made a mistake, deal with it.
Send email
 
Feb 23, 2012

Awful UPS customer service

I had documents mailed to me internationally from the West Indies through UPS. My documents were held in customs for 4 days without any explanation. When I called UPS to get assistance in finding out why the documents were being held their representatives were just plain rude. I was told that customs was a government agency and they could hold my documents for as long as they liked without any explanation. When I inquired about a number to call for customs I was told to search the Internet for one. While I understand that UPS cannot control customs, their representatives could at least "pretend" like they are trying to help. Instead, they take on a snobby attitude as if I'm interrupting them when this is supposed to be their job. How can a company who has to deal with customs on a daily basis have NO contact information for customs? How can they not know who to inquire as to why a particular letter or package is being held. I understand if customs does not give you a response, however, how can UPS not even make an attempt.

It is now almost a week since my next day air letter was sent and I still have not received it. UPS customer service is by far one of the worse I've experienced in quite a while.

I took a course on Quality Management last semester and UPS senior managers really need to invest in retraining their representatives to provide basic customer service.
Peeved123 Send email
 
Feb 23, 2012

Awful UPS customer service

I'm going through something similar this very moment. Package supposed to be here last Friday, no note ever left on door, but they are telling me he was here and knocked and left notice. At least they still have the package. i just needed it by now though is the only problem. Getting the run around from CS, one lady put me on hold, and the music was playing and then there was a series of clicks and the line went dead.
Weldon Rhoades Send email
 
Feb 23, 2012

Disablity Descrimination

I have a prepaid label for return. And UPS refuses to pick it up. I am a Disabled veteran. I cannot make it to the UPS place. I have told them this. He said no problem. when u see a UPS driver flag him down and give him the package. Ok am i suppose to stand on the road side with a package hoping to see a UPS truck? And if i do. How am i suppose to make him stop?

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