I'm going through the same situation - I bought a couch middle of January and the couch has not appeared yet - everytime I call I'm given the run around saying that it will come next week. This has been going on for 2 months. I've been into the store and spent hours on the phone with this Raj crook who refuses to refund my money or to give me a date when the item will be delivered. I've now been told that the fabric that we ordered has not even appeared at the factory. I WILL BE TAKING LEGAL ACTION - this is theft. If anyone else out there is going through the same situation I recomend that we get in touch. This has been the worst customer service experience of my life. I have been in touch with the Better Business Bureau and they notified me that there have been a number of complaints filed against this Raj individual and the Burlington store - NEVER SHOP THERE.

I bought a bedroom set on 5/3/10 for my wife mother’s day gift. The delivery guys did not set the furniture up and when I set it up myself, there was damage on one of the dressers. The second time they second time they still did not want to set it up, at which point a n they had to tell them that I will call the sore to make a complaint, that’s when they decided to set it up. After a few months, the dresser started peeling off. I contacted the customer service 800-423-8020, and they were very rude and I’m still waiting to hear from them in regards to solving this issue. The service of the worse I ever experience and the total disregard an disrespect they give you over the phone is totally unacceptable.
On 12/1/11 I purchased a kitchen set, a leaving room set, a console. Two lamps and two curio. The first issue was when delivered this items, one of the curio set one o the light bulbs was broken, had to wait approximately 1 month and a half to have it delivered. The other issue was the all three marble set were scratched and had to be replaced. Aging they delivered l three table, but the coffee table was damage. They order another table and again were damaged. I contacted customer service and they place another replacement. The fourth time they delivered the table again it was damaged and I told the delivery guy to please contact Customer service an them of the damage. They told me that that I have to do it myself. After I explained all the issue I was having with Diamond furniture delivering me damaged items why should I continue to contact them. I was hoping there will be a better way to solve this issue. I once again contacted Customer Service who told me to go to the store. On Thursday please open the box to make sure the table was not damaged, upon opening the box I was the table was damage. I went to speak with the Manager this dare Debbie Esposito, who told me to go see some open 4 boxes which all had different damages. I then proceeded to speak to the Manager Esposito, who at that that point became disrespectful towards me and my wife Cecilia Gonzalez. Esposito said that all furniture had some time of damage and that I have to accept whatever was available. I explained to Esposito that if I was paying over $3, 000 in furniture I wanted no damage or will not accept anything with damage. My wife was looking a recliner chair and ask Esposito the value, and she replied, “I don’t thing you want to buy that, because you husband will see this little damage and will drive me crazy coming to the store to change it.” At that point one of the employees stated to me, “Debbie is difficult to deal with and she will not help you, because that’s how she is. I have never been embarrassed or felt that someone who suppose to help the clients could be so disrespectful and unprofessional not only they way she talk to me and my wife, is how she treated her employees in front of me. We spent over $5, 200 and this is how the way the company thanks you by being disrespectful and not helping the customer’s issues like I’m having right now. I will say that not only I will never buy anything else from Diamond Furniture I will tell everyone I know not to buy anything from your company again.
I’m still waiting for a coffee table that’s not damage since December.

I bought a bedroom set on 5/3/10 for my wife mother’s day gift. The delivery guys did not set the furniture up and when I set it up myself, there was damage on one of the dressers. The second time they second time they still did not want to set it up, at which point a n they had to tell them that I will call the sore to make a complaint, that’s when they decided to set it up. After a few months, the dresser started peeling off. I contacted the customer service 800-423-8020, and they were very rude and I’m still waiting to hear from them in regards to solving this issue. The service of the worse I ever experience and the total disregard an disrespect they give you over the phone is totally unacceptable.
On 12/1/11 I purchased a kitchen set, a leaving room set, a console. Two lamps and two curio. The first issue was when delivered this items, one of the curio set one o the light bulbs was broken, had to wait approximately 1 month and a half to have it delivered. The other issue was the all three marble set were scratched and had to be replaced. Aging they delivered l three table, but the coffee table was damage. They order another table and again were damaged. I contacted customer service and they place another replacement. The fourth time they delivered the table again it was damaged and I told the delivery guy to please contact Customer service an them of the damage. They told me that that I have to do it myself. After I explained all the issue I was having with Diamond furniture delivering me damaged items why should I continue to contact them. I was hoping there will be a better way to solve this issue. I once again contacted Customer Service who told me to go to the store. On Thursday please open the box to make sure the table was not damaged, upon opening the box I was the table was damage. I went to speak with the Manager this dare Debbie Esposito, who told me to go see some open 4 boxes which all had different damages. I then proceeded to speak to the Manager Esposito, who at that that point became disrespectful towards me and my wife Cecilia Gonzalez. Esposito said that all furniture had some time of damage and that I have to accept whatever was available. I explained to Esposito that if I was paying over $3, 000 in furniture I wanted no damage or will not accept anything with damage. My wife was looking a recliner chair and ask Esposito the value, and she replied, “I don’t thing you want to buy that, because you husband will see this little damage and will drive me crazy coming to the store to change it.” At that point one of the employees stated to me, “Debbie is difficult to deal with and she will not help you, because that’s how she is. I have never been embarrassed or felt that someone who suppose to help the clients could be so disrespectful and unprofessional not only they way she talk to me and my wife, is how she treated her employees in front of me. We spent over $5, 200 and this is how the way the company thanks you by being disrespectful and not helping the customer’s issues like I’m having right now. I will say that not only I will never buy anything else from Diamond Furniture I will tell everyone I know not to buy anything from your company again.
I’m still waiting for a coffee table that’s not damage since December.

HELLO PEOPLE

I JUST WANTED TO INFORM EVERYBODY THAT THE STORE CALLED URBANITY IN THE 'BURLINGTON MALL IS A STORE FULL OF CROOK PEOPLE. THE OWNER RAJ ACTS LIKE THE MANAGER THERE AND SAYS HE DOES NOT HAVE ANY AUTHORITY TO DO ANYTHING AND WE SHOULD JUST MAIL SOMEBODY CALLED MATT WHO IS ACTUALLY HIS SON AND WILL TAKE CARE OF THE PROBLEM

I HAVE WORKED THERE AND THIS IS HOW I KNOW THIS. IT IS A FAMILY BUSINESS AND ITS HIS WIFE, SON AND DAUGHTER THAT TAKE CARE OF THE BUSINESS.


THEY TAKE PEOPLE MONEY AND THE PEOPLE EITHER NEVER SEE THEIR PRODUCTS OR THEY HAVE TO WAIT 8-9MNTHS TO GET THEM . I KNOW SOME CUSTOMERS THAT HAVE TAKEN LEGAL ACTION AGAINST THIS CROOK AND BECAUSE HE DID NOT PAY ME FOR THE HOURS I WORKED I WANTED TO MAKE EVERY ONE AWARE OF THE FACT THAT HE WILL TAKE YOUR MONEY AND U WILL NEVER GET ANYTHING BACK.

THERE SALES ARE 'FINAL" THEREFORE U CAN NOT GET YOUR MONEY BACK EVER AND WHENEVER U CALL THE STORE THE PEOPLE WORKING THEIR AKA THEIR DAUGHTER WILL TELL U OH U HAVE TO SPEAK TO THE MANAGER AND HE IS NOT IN RIGHT NOW AND SHE WILL TAKE UR NAME AND NUMBER DOWN AND U WILL NEVER HEAR FROM THEM AGAIN.


GUYS IF U WANT TO SPEND UR HARD EARNED MONEY PLS DO NOT GO TO THIS STORE.

THEY WILL TAKE YOUR MONEY AND U WONT EVER SEE THE PRODUCT OR YOUR MONEY !!

that is so true !!! i bought my couch from them in december and was told i will get it second week january and i still have not got it !!! when i ask for my money they say all sales are final and that i should have looked at my bill before signing it !! this is bullshitt !!!
they keep telling me to email and some guy matt responds and says someone will call me back BUT NO ONE DOES !!!

THIS IS SO ACURATE THEY ARE A BUNCH OF CROOKS THEIR !!!