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US Air

United States

Consumer complaints and reviews about US Air

User925439 Send email
 
Mar 30, 2012

Poor Customer Service

I stopped using U.S. Air when their agents decided to be arrogant and snide with me. My flight had gotten delayed and I was told that I would still have plenty of time to make my next flight because the flights in Pittsburgh were also delayed due to the snow and only having 1 runway open. I've was leaving from Boston. So when I get to Pittsburgh and rush to catch my flight, they had just closed the door and said they could not reopen it, even though the play didn't even leave the gate yet. Instead they booked me on the next flight, which was 3hrs later. That flight got canceled and so did all the other flight. I got stranded in Pittsburgh and had to stay at a shitty hotel. They kicked me out of the room at noon, even though my flight wasn't until 4:30pm. So I sat in the hotel for 3 hours doing nothing. The Agents behind the counter were very rude and snatched the ticket out of my hand. I in turn return the favor by knocking all her brochures on the floor in front of her. What a bitch!! Never flight U.S. Air. They suck. Jet Blue, American and Southwest Airlines are great.
User417558 Send email
 
Mar 30, 2012

Poor Customer Service

you cannot blame USAir for the weather. period. millions of people get stranded in the WINTER due to snow. check out in most hotels i have ever visited is 11:00 A.M. so quit your chewing and get over yourself. .

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