Submit a Complaint

US Bank

United States

Consumer complaints and reviews about US Bank

Bmweidman319 Send email
Feb 8, 2021

blocked account

U.S bank has blocked my account ! Sent them ID verification & is still locked I need the money ! My bills need to get paid ! Theres a pandemic for crying out loud ! Took forever too speak to someone after 4 calls someone answered saying my account was still not verified !
David2teague Send email
Nov 3, 2020

Reliacard Card Account Frozen

Changed address...Now I am unable to pay my bill's, or buy food, or anything else. Soon I will be homeless. I can not believe that this has happened.. Keep getting the run around..Their customer service representative dont care about you or your problem. Hopefully a lawsuit will be started for us to claim damages.
Any advise on how to get my money would be appreciated
[email protected]
Charlesfair11 Send email
Nov 2, 2020

Card block

My card been block for 10 days I'd verification I did everything they said I need my money

Cory Porche Send email
Jul 29, 2020

Unemployment debit card never received

I’ve been waiting since April for my card to come in I talked to them a month ago and they said it would be 7-10days well it’s been 30 days I’ve called and called but no one will answer it litterly driving me nuts cuz my life depends on this money.i can call my card and it always says the same thing that I got 3000$ on it .its ashame please help please I’m begging you my name is Cory porche dob 4/9/1981
FooledandDisgusted Send email
Feb 23, 2012

Unconcerned and unethical

I applied for and received a "1-2-3-Rewards Mastercard". The interest rate was to be 13.99, 18.99 or 23.99%, based on "CREDITWORTHINESS". I have a credit score of 820, and I have never paid a bill late or written a bad check. My home is paid for and I have worked for the same co. for 23 years. I also keep a large amt. of cash in a checking acct. at US bank, for which I receive no interest. I have had this same checking acct at this bank for over 30 years and put up with it going through mergers and name changes. When I questioned why I did not receive the lowest interest rate, I was put on hold, transferred 3 times and basically told that I got the rate I deserved. No one could tell me what the criteria was or put me through to their underwriting dept. THAT is all a secret, apparently. Is this false advertising? YES. Is this a lack of appreciation for their customers? YES. I am moving my cash elsewhere. Does US Bank believe in ethical behavior? NO.
Gatortracks Send email
Feb 23, 2012

Unconcerned and unethical

Use your large amount of cash to pay off the balance every month and the interest rate will have no effect.
Justice4balls Send email
Feb 23, 2012

Unconcerned and unethical

Just because someone is behind in payments, doesn't make them a deadbeat.
Ellen67 Send email
Feb 23, 2012

Unconcerned and unethical

You should get a copy of your credit reports.

And even if you have a good credit score, when they input your information in the computer, if you don't meet their criteria, they may not offer you the interest rate you were expecting. Because of the new regulations the government has imposed on credit card companies, the companies are making less money. That may be a reason they may have harder criteria and may be limiting how many offers they may be extending; they may not be offering lower interest rate to as many customers. PS: phone reps may not have access to the information such as 'decision making' since it is put in a computer and the answer is made using a credit matrix. If you were declined, a letter would be computer generated and you would have your reason in the letter.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code



    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username