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US Bank reliacard

United States,
Wisconsin

Consumer complaints and reviews about US Bank reliacard

Thomas38baby Send email
 
Jan 13, 2021

UNLOCK MY RELIACARD ONLINE ACCESS AND CARD REPLACEMENT

KINDLY UNLOCK MY RELIACARD ONLINE BANKING AND I WANT A CARD REPLACEMENT
Thomas38baby Send email
 
Jan 13, 2021

I NEED MY US BANK RELIACARD REPLACED AND NEED ACCESS TO MY RELIACARD APP

I’M THOMAS GROVER AND ITS GETTING FRUSTRATING, REALLY SAD AND DISAPPOINTING COMPLAINING ABOUT MY US BANK RELIACARD APP ONLINE ACCESS BE UNLOCKED AS SOON AS POSSIBLE, I’VE CALLED TIME WITHOUT NUMBERS AND ITS SAD THAT THE CUSTOMER REPRESENTATIVE COULD NOT GIVE A REASONABLE EXPLANATION BUT INSTEAD WAS RUDE AND NONCHALANT OVER THE PHONE, JESUS THEY DON’T CARE THAT I HAVE A SICK MOTHER AND TONS OF BILLS TO PAY AS WELL, SITTING IN THE DARK ISN'T JUST RIGHT AND I’LL BE GLAD IF THIS GET DONE TO SWIFTLY, AND A NEW CARD REPLACEMENT WITH MY BALANCE INTACT.THANK YOU.

I NEED MY US BANK RELIACARD REPLACED AND NEED ACCESS TO MY RELIACARD APP

WinstonWIns Send email
 
Jul 10, 2020

US Bank Needs to Be held accountable!

"ReliaCard" is about as reliable as a cheating spouse addicted to heroin. If you can help it, get a bank account. After waiting for three-and-a-half months to receive unemployment I finally got my benefits. Life is worth living once again...then I realized that I live in America. After a week of a relatively smooth experience with I found out the hard way the my "ReliaCard" isn't very reliable. The first time my card was denied I figured I must have put in the wrong code. Then I tried two more times.

"Okay, maybe this ATM is busted." I had more than enough money in my account considering I recently recieved over three months of back pay, but after trying at another ATM I came to the soul crushing realization that something is very wrong.

Was it fraud? Did a debtor somehow gain access to my account and hold my funds? These and other frightening thoughts were zipping through my head. Very real concerns that keep most poor and working class American's up at night as we witness the corporate takeover of our country.

Despite being owned by the US Bank Corp which is one of the wealthiest companies in the world, ReliaCard has virtually no online options. You can check your balance, decide what alerts you get, but this company is obviously too cheap to invest to hire specialists their consumers can chat with on their website. So, I have to call their precarious (855) number and wait...

...and wait, and wait and wait some more...

"Hello...Heeeelloooo?"

Shit, the call was dropped. 50 minutes of life down the drain listening to jarring jazz music and static laden robotic voices telling me how much they appreciate my call and that I will be helped by "the next available representative."
What the hell can I do?

Call again.

Finally almost two hours later I get a human on the phone, Ramon. Ramon was trying to be helpful but you could tell he was burnt out. He explained to me the process as I sat on the other end of the phone. It was extremely unprofessional as I heard him talk himself through the process. About, twenty-five minutes later he told me that my card should be good to use. It wasn't. However, out of the three times I had to call this defunct, low budget joke operation he was the by far the best customer service representative I would deal with.

As previously stated the card did not work, like Ramon said it would. I found myself back on the hold with offshoot of a corporate giant that obviously invested next to nothing into the customer experience. After waiting an hour and having the music go off and complete silence for 10 minutes before someone answered. It appeared as if the call was dropped though I was still on the line with them. I honestly think this was an attempt to get me to hang up but I will get back to that. The woman tells me my card isn't workable and that they are going to have to send me a new card.

Why isn't my card workable? She didn't know. When can I expect the new one? 7 to 10 business days. "7-10 BUSINESS DAYS!!! "
"Yup, mmmmmhmmmm." And that was that.

Or was it?

The only saving grace that allows my family to eat at this point is that the card still works on credit. However, I need to be able to access the ATM to get cash and use my card to its full function since, IT'S MY ### MONEY!!!!

The customer service rep. said my card is in the mail, but was highly unprofessional. I have received no confirmation email or text that I am receiving a new card. This makes me extremely nervous. Especially dealing with these people and their abhorrent customer service. So, to put my mind at ease I attempted to call today, just to clarify that I am indeed getting the card and ask for a confirmation email. Otherwise who is accountable? I could wait ten days, not get the card, have to call them back and deal with this shit again. They could say that I never asked them to issue me a new card. Who am I going to complain to?

So after another hour-and-forty minutes on hold someone answers. This particular someone had no business having a telephone job. He was almost impossible to understand. Yes, he was an American. He just talked like he had peanut butter in his mouth. If you have a telephone job in customer service, one would think that being able to speak understandably would be one of the first requirements. A mechanic who cannot work well with his hands has no business working at Good Year. Hence, a person who cannot speak clearly has no business working in the customer service industry.

Aside from sounding like he was choking on vomit, this guy just nonchalantly tells me, "oh, sorry, the system is updating. I can't pull up your file. You'll just have to call another time."

So, after giving him a fraction of my mind (nothing to bad but by this time I was just out of patience after being tied to my phone on hold for almost an hour) I tell him that I will wait. I waited almost an hour, what's another hour.

Instead of letting me wait he just kept repeating that he cannot access my file. There is nothing he can do for me. "Call back another time."

SO after being rudely needled and just being sick to death of listening to Sir Mumbles MacShitthroat I threw my phone in frustration. Luckily it didn't break. Sturdy little Android I have...but I digress.
Now, I have to do it all over again, just so I can have a piece of mind that they are actually sending out my card. This is something that should be mandatory. Confirmation that you are receiving a replacement card.
I have absolutely nothing saying that I will receive a new card aside from the word of someone who will probably be working back at Burger King next week.
I am certain that these people get paid garbage and I do sympathise.
But they are obviously drinking the company kool-aid which says; "we got a good service. These are lazy bums on unemployment. It is probably their fault, not ours, never ours. Just try and get them off the phone. They won't want to wait two hours on hold to call back again."
Wanna make a bet.

Those receiving the unemployment benefits that WE PAY INTO with OUR EARNINGS deserve better. America deserves better.

US Bank Corp is one of the richest corporations in the world. There is no reason anyone should have to wait 10 days for a card. There is no reason they can't have a service that holds your place in line and calls you when a customer care representative gets to your call, like they do nowadays almost everywhere else. Could it be that they want you to hang up? Why? I encourage everyone to research this contract between our unemployment benefits and US Bank Corp. Who are the primary beneficiaries of this arrangement?
It isn't those receiving the "service." And it sure sin't the America tax payer throwing money down a rabbit hole where things are not spent on

I am a nobody with a nobody platform.
This is US BankCorp taking advantage of low income people to get a cushy arrangement with state governments for a card that has a lot of problems and a customer service dept obviously NOT up to the task of dealing with it. They can invest the absolute minimal in customer care and overall development and maintenance.
Who are we going to complain to?
Who even cares?
Our corporate overlords own the Better Business Bureau and anything else to do with such things as holding large corporations and banks accountable to the American consumer. We don't have access to high powered lawyers. We don't have access to the media unless our story fits whatever narrative their trying to shove down our throat.
These private corporations get socialized bailouts, constant tax breaks, especially state and local and can run ripshod doing what they please. If they screw up there are no real consequences. If they break the law, they will never be brought to justice. They own the means to production, they own our politicians and our government, the middle-class is being strategically dismantled into a paycheck to paycheck working class.

Tell everyone NOT to get this card for their unemployment benefits. Start a bank account if you can. If you can't, as soon as you get your money, take it off that damn card and start a bank account. Honestly, I wouldn't transfer funds online either. I do not trust these people even a little bit. Just take it out the old fashioned way at an ATM, go in a local bank and start an account. Then be sure to change you personal info on you unemployment to provide your routing number and information for your new account so that the money will be then sent to your account. Then cut the ReliaCard up and throw it away. Better yet burn it. It belongs in the fire along with our broken system.
Lesha827 Send email
 
Apr 24, 2020

Customer Service

The country is experiencing Crisis and to have a delay in funds due to negligence is insulting to say the least. To call Cardholders Services and listen to music playing for 6 hrs only to get hung up on. What recourse do we have when we are out of work and money is on a plastic card that has expired and I can't even request another card. This bank is terrible. I will be complaining to the Secretary of State, Department of Commerce and the Attorney General. The lack of concern and care for what people are going through is absolutely unconstitutional and un-American. I anticipate being hungry and unable to care for my kids by the weekend. Thanks ReliaCard - US Bank. I pray you go under during this time.

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