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US Bank reliacard

United States,
Texas

Consumer complaints and reviews about US Bank reliacard

Orsakju Send email
 
Jul 25, 2020

4 months no card non-existent staff

Even after faxing all requested docs in order to mail card to p.o. box instead of physical address, the lost/stolen card department forwards my calls to an apparent non-existent customer service team extension that consistantly plays music for 30 minutes then abruptly disconnects. Almost 4 months of this defuncted financial institution holding unemployment insurance benefit payments from me.
I wonder how many people this is happening to and what usbank reliacard stands to gain with their refuse of remedy for basic customer service tasks.
Example:
Three lost/stolen dept reps bypassed the survey after the call since they transfer the call to "customer service" instead of hanging up. The last rep had total disregard for me after I requested the survey, demanded a supervisor he transfered the call anyway.
Orsakju Send email
 
Jul 25, 2020

4 months and still no card

Even after faxing all requested docs to mail card to p.o. box instead of physical address the lost/stolen card department forwards my calls to an apparent non-existant customer service team extension that consistantly plays music for 30 minutes then abruptly disconnects. Almost 4 months of this disfunctioning

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