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US Bank reliacard

United States,

Consumer complaints and reviews about US Bank reliacard

AngryTexan Send email
Nov 19, 2020

Card locked and no one is helping

Why is it that you do the right thing because you have to move because you can't access money that is on your card because you put in a change of address. You upload a selfie in a photo of your ID and or driver's license front and back the first time they say it's unreadable so you do it again and now it's been day 5 and they still haven't even looked at it I have bills to pay I have money there I cannot get to and it's obviously not the only one that is experiencing this somebody needs to step in somebody needs to help us because nothing is being done why? They need to verify your identity why when you call they ask for the last 4 digits of your Social and that's how they verify you but yet they need a photocopy uploaded of your ID and or driver's license and then a selfie that's ridiculous I got the verification letter of the change of address a few days ago I need to get to my money that is on the card so that I may pay rent and lights and other bills that are due we need help
CrissynRikky2013 Send email
Nov 16, 2020

Frozen Account

US Bank Reliacard froze my account due to my changing my address. They have me no notification of freezing my account. Said I needed to go to their website and verify my identity & matter would be resolved in 1-2 business days & that they would also need a copy of my lease and to speak to my landlord to verify my address. I thought that was a load of crap but I had my landlord over to my residence & Called them again because I need my money to pay my bills! After being on hold for over an hour I was told by vs rep they didn't need to speak to my landlord nor did they need a copy of my lease!Called back 2 days later & they tell me they never received it and to send it again & we would be notified in 7-10 business days this time. Needless to say that was another line of crap they gave me. Called back the next day and was told I needed to resend identity verification. That made 3 times I had to verify my identity. Call again next day to speak with supervisor about the issue. Was told they needed copy of my birth certificate now & that identity verification was blurry & unreadable. Not sure how that's possible when their website won't accept a selfie that is blurry or not within the square box! Then they inform me on top of that that it has been sent to the fraud department and it's out of their hands. However, they won't transfer me to the "fraud department" nor will they give me a phone number to call to reach them. The only fraud going on is with US Bank holding government issued funds that do not belong to them! I've heard every excuse there is to hear from them and am told something different every time I call. This has been going on for 2 months now & a balance of $900 is on a card I cannot use and there is no resolution in sight! My vehicle has been repossessed, utilities disconnected, & I have received notice I am about to be evicted because I cannot pay my bills without my money! I didn't choose to be unemployed. I am self employed and had a good business until COVID. US Bank has no right to hold my money from me! Something needs to be done to resolve this issue or I am going to go ahead with a lawsuit! Sad that a bank takes advantage of people just trying to keep their head above water during this pandemic!
Cnsiddall86 Send email
Oct 29, 2020

Funds frozen

My account was frozen over me sending money through my cash app. To another person. My Texas ID is expired. I can not get into the DMV til March 2021. I have tried everything... I have uploaded documents of my social security card, my expired picture ID , my State issued ID from Texas Department Of Criminal Justice which doesnt expire but its suppose to be accepted as ID anywhere...US Bank itself told me theres no reason it shouldnt be accepted. I also took a selfie with my social, ID , and the reliacard. I just sent in my latest bank statement as proof of address also.. my cousin left me stuck with outragous bill amount and im struggling to keep roof over my kids head. I am doing the best i can can you please help me asap

Leeleebrown912 Send email
Oct 27, 2020

Unlock my vcrd

I did a claim and a transaction on the line card they sent me another card and disabled that card and then froze my new card a payment me something a picture ID and a selfie which I did on the 19th still it's over a week and I still have my card Frozen they told me to go home and do it again I did it again and still my money is frozen my card
Orsakju Send email
Jul 25, 2020

4 months no card non-existent staff

Even after faxing all requested docs in order to mail card to p.o. box instead of physical address, the lost/stolen card department forwards my calls to an apparent non-existent customer service team extension that consistantly plays music for 30 minutes then abruptly disconnects. Almost 4 months of this defuncted financial institution holding unemployment insurance benefit payments from me.
I wonder how many people this is happening to and what usbank reliacard stands to gain with their refuse of remedy for basic customer service tasks.
Three lost/stolen dept reps bypassed the survey after the call since they transfer the call to "customer service" instead of hanging up. The last rep had total disregard for me after I requested the survey, demanded a supervisor he transfered the call anyway.
Orsakju Send email
Jul 25, 2020

4 months and still no card

Even after faxing all requested docs to mail card to p.o. box instead of physical address the lost/stolen card department forwards my calls to an apparent non-existant customer service team extension that consistantly plays music for 30 minutes then abruptly disconnects. Almost 4 months of this disfunctioning

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