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US bank relicard service

United States,
Florida

Consumer complaints and reviews about US bank relicard service

jgcshen50 Send email
 
Jul 22, 2021

US bank disposition is unacceptable

US Bank reliacard complaint

This complaint is sent in order to address an unacceptable disposition in which an aggregate of $5,800.17 has been removed from my account without my approval.

I have reported the unauthorized five transactions in a timely manner of Oct. 2020, and have been trying in good faith to address this problem for almost one year with US bank customer service telephone talks of ~30 times. I have been told that the matter has been “closed” on Nov. 2020. US bank sent me a resolution letter on Apr. 2021 which mention a few words of “no error occurred” only. On Mar. 30th, I sent US bank report and list five unauthorized Merchants for reopening investigation and then called US bank over ~10 times. US bank sent me completed same letter with first one: “no error occurred”. The resolution letter should mention: how US bank investigate the unauthorized merchant, what is merchant response/answer. I believe US bank did not do any investigation, just closed my disputation, say, “no error occurred” simply. This disposition is unacceptable, each of the five (5) disputed transactions were unauthorized.

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