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Julie Gardner Send email
Aug 11, 2018

they stole my phone

i sent an iphone 7 128 gb and they claimed its a iphone 6 64 gb and said it doesnt work and sent it back well when i recieved it it wasnt even an iphone 6 64 gb damaged they actually messed up even more and sent a iphone 6 16 gb in flawless condition and its verizon and the iphone 7 i sent was a att now they are ignoring me
Adwes9 Send email
May 5, 2016

Making up problems with phone

Sent in a 64 GB Iphone 6 that I had for 3 months in an otter box case. Phone was IMMACULATE and usell claimed the "screen clicks when pressed on" which is an made up, factitious issue. I declined their "revised offer" and am now awaiting the return on my device. Extremely disappointed with this service. I would not recommend to anyone and will actively advise anyone I see to avoid this site/business.
Cougar20 Send email
Apr 28, 2016

iPhone 6 plus

Sent in a 6plus and I indicated flawless. I even mailed it in extra packaging as to not damage in mail. Get response indicating Regis no way when I put this phone in packaged it was damaged. I would not recommend this site.
kilometers3 Send email
Apr 2, 2016

Bait & Switch

I was very disappointed when I saw that USELL underrated my phone quote for "bad side keys" - which the phone did not have. (Lowered to $40 from $73) I requested my phone to be mailed back only to discover that the "unit" I received back had a cracked screen and a DIFFERENT SERIAL NUMBER. It looked like someone took a hammer and smashed it - AND it's not even my phone. This is a bait & switch operation USELL is a scam....Use Gazelle or another similar reputable company instead.
karend Send email
May 11, 2015

uSell Fulfillment

I sold my phone to this company they received my phone on April 21,2015 they quoted me 153.00 for my phone I have yet to receive payment for my phone yet it is now May 11,2015 the phone I sent to them was a LG 3 which I still have the receipt for my phone as proof please help me get what I am owned
karend Send email
May 11, 2015

uSell Fulfillment

I sold my phone to this company they received my phone on April 21 2015 they quoted me 153.00 for my LG g3 which I still have the receipt for to prove it it is now May 11 2015 and I still haven't received payment for my phone
mikejenkins1 Send email
Apr 22, 2015

No check

Well they quoted me 29.60 for my IPad (ver 1). Contacted them and finally got the packaging. Sent it to them. Weeks go by and no check. Well now we move to a new local address and still no check. So I contacted them and they finally agreed to send a new check to the new address and cancel the old one. Well now it has been yet another month and still no check. I am going to contact the Ohio Attorney General in a week if it does not show after 1 more month. NEVER use them and sorry I did not read this as well. Seems like this is a HUGE scam.
kristin55 Send email
Apr 16, 2015


SCAM - this idiots took my phone IPhone 5 32 GB .. claimed it was fake and sent me back and IPhone 6 Screen . Its disgusting that they are getting away with this ..should have know better when they would not give you a contact number .... Hope they all rot in HELL
Ghastly Tech Send email
Mar 11, 2015

i sent a iPhone 5c in perfect condition. They quoted $88. I wait for THEIR packaging and added 3 inches of bubble wrap around the phone. They claim it was damaged and changed the offer to $21. I'm waiting for my device to be returned. They ARE a scam.
tashab Send email
Jan 6, 2015

un happy customer

two orctgree weeks ago I sent my samsung galaxy s4 phone to usell for some extra cash. the phone was damaged and laying around the house, they offered $11.00 for it and I thought why not. but here I am still no check, I know its not much but it was mine. I wish I would've looked at this site of complaints before I sent my phone
ugh lesson learned.
jazzy20 Send email
Sep 28, 2014

My Phone

I Sent Them My Phone That Was In Good Condition And I Didn't Hear Nothing Back From Them About For A Month Straight Then They Respond Saying They Moved To A New Address And They Responded Back A Whole Another Month Talking About I Sent Them The Wrong Phone And That My Phone Wasn't In Good Condition Now There Telling Either I Let My Phone Go Recycling For Free Or Pay A Send Back Fee Which Is $6.99 They Are Gone Crazy I Need A Lawyer Now !!

Esther Fairow Send email
Sep 23, 2014

No money, no merchandise

We received a quote for $50 for an Ipod Touch 4th Generation 8GB on August 16, 2014. To make a long story short, after receiving the run around from Usell, we were told they never received the merchandise and the tracking # was never entered into the USPS system. How convenient. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF!!!! This company embezzles and steals from the public!!!!
Cheated_Notdefeated Send email
Sep 22, 2014

Bad check

I sent my nearly perfect condition iPhone 4s to usell about a week 1/2 ago. They said a company called technollo was the buyer and I received a check for it last Monday, but after I deposited it into my account. Days later it was rejected on the claim there was insufficient funds so I was fined for that as well. So basically they sent me a bad check in exchange for my cellphone. I have written to usell about the manner, but from reading everyone else's experiences I doubt I'll hear any sort of response. This is so distressing knowing full and well you have been ripped off, stolen from. All I want is my phone back at this point, wishful thinking, I know. Wish I would have saw this forum before I decided to use their "services". They decided to not uphold their word on the basis of their business even though I kept my end. Ridiculous this whole thing is. First time being ripped off and I promise it'll be the last.
SRinaldi Send email
Sep 10, 2014

uSell is a scam

I sent my son's good condition, fully functional 4th gen ipod touch. They claimed the screen was damaged and wanted to offer me $8 dollars. I said no, send it back. I haven't gotten it back and when I click the postal tracking link provided, there is no tracking information.

So, they stole my kid's ipod.
Kain3526 Send email
Sep 7, 2014


Sold my Samsung Galaxy S 4 through usell now the buyer isn't even listed USELL won't respond and I never got anything for my phone what a bunch of thieves
Nethaniaelaine Send email
Aug 31, 2014

SCAM Don't use!

Had an iPhone 4, great condition. decided to go thru usell because they offered more. Should have read all the reviews and kept my phone. Sure the offer stuck. And they sent a check. Here's the kicker: the offer check bounced! So now I don't have my phone, my offer money, & now charged banking fees because it bounced. No one from the company has contacted me with the matter. This is totally unfair and bad business practice. DONT SURRENDER YOUR PHONES TO THEM. You'll lose you phone and your money. Assholes.
FINDER Send email
Jul 6, 2014


this is mean
FINDER Send email
Jul 6, 2014


Willlev Send email
May 7, 2014


Got quoted $75 for my broken phone when VERY where else offered $40 so I went trough with usell. Sent my phone in and here I am a month later still no check. Extremely frustrated. Someone needs to sue this company. Here is proof people are all getting ripped off.
unhappycustomer27 Send email
Apr 20, 2014

bikair and usell suck

i sent my phone over 2 months ago, never recieved my check in the mail. only an email saying its not worth anything. i told them to send it back and they havent. stole my phone. NEVER use this site, the buyer isnt the problem. this website it. DO NOT USE.
User929544 Send email
Apr 10, 2012

So far not so good

I have several cell phones, from sprint first flip, to the first droid, setting in a box collecting dust, wanted to call this company and
get a quote, but glad i read these reviews.THANKS for schooling me on this company.
Aaron Manns Send email
Mar 21, 2012


usell ripped me off good about7or 8 cell phones when the class action comes, they forgot that i have that paper that you stick on the package with the numbers on it.thank you. Aaron Manns Mad as hell Send email
Mar 19, 2012

This is a straight up scam be warned

Hi Ploidoe. This is uSell. Depending on which buyer you choose, payment could be sent anywhere from 2 days to 3 weeks from the time they receive your package. They also offer different payment options, such as check and PayPal. Once you quote a device, click on the "see details" link under the offer to find out the buyer's terms and payment options. Our support desk typically answers all emails, but please send a note directly to me at [email protected] and I will make sure it's addressed. If you have received your payment since this post was added, I hope you'll consider coming back to this site and letting everyone know!
uSell Send email
Mar 19, 2012

uSell Rebuttal was first launched in October of 2010. We are a publicly traded company and through a round of investing, were about to fund a massive TV campaign that was very successful. However, we were overwhelmed by the consumer response and did not have the back-end scalability that would allow us to handle the massive amount of orders. Because of this, we suffered severe customer service issues. Many, if not all, the complaints on this board date back to that time period and have apparently been re-posted to this board in recent days and weeks.

In June of 2011, our board as well as our senior staff decided to take a new direction. Instead of purchasing electronic devices directly from consumers, we have partnered with several of the leading electronics-buying companies in the country to purchase the devices. This guarantees that no single liquidator will be overwhelmed by a high volume of orders, thereby ensuring a satisfactory customer experience.

The majority of complaints date back to transactions that were made prior to June of 2011. Furthermore, please see our BBB rating, we have an A- rating with the BBB. All of the customer issues have been resolved and we are focused on our new business and providing our customers with an easy and secure way of selling their unwanted electronic devices.
We acknowledge that we did make some mistakes in our early days, but we have done and continue to do everything we can to make it right for every customer. If you have an issue with a current transaction, we strongly encourage you to contact us directly at [email protected]

For everyone who is concerned about uSell's credibility, here is some information about what the majority of our customers experience with our company, as well as links to customer reviews of our partners:

In addition, uSell was recently recommended on the Today Show: We hope this information helps to set your mind at ease.
Usell Sucks!! Send email
Mar 11, 2012


I sent in an iPhone 4s quoted to be worth for $325.
I got $19.00 in return! Usell can rot in my basement!
that site is worth crap! i hope they go bankrupt and end up working at a thrift store!

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