I booked 4 Tickets from Vayama for my family. Booking numbers are VUS 12923041 , VUS 12516274 and VUS 12513151 from U.S to India. My overall refund that is pending close to $4,000 approx. One of my family member who held one of the booked ticket passed away and we had to cancel all the tickets. We requested for a refund of all the tickets on October 4th 2019 based on this incident. We provided them with all the documents required for the refund. Vayama's team is pathetic in handling this issue as they didn't assign a case number and have done half ass job to even reach out to the airlines for refund. Every time I call them, they get stuck with the booking reference and keep asking for new documents for each cancellation that was made even though the requested documents were sent to them in the month of October. Now after 2.5 months they are asking for more documents which they could have requested 2 months back. They keep escalating the case to their refunds team and keep saying they don't have information from their team nor from the airlines. Every time I call I keep talking to a different floor managers who promises to solve the issue. They keep saying it is on priority and do nothing.These people sitting their are incapable of getting a job done. They don't know what are the documents required or how to get the refunds/cancellations done.

This is your response to me David to close the matter and no refund, enclosed is my e-mail reply with copies of past correspondence in attempts to get a refund or a ticket for travel. After seeing these documents, I still consider VAYAMA as scammers and a thief in the travel industry.
SENT TO ME MARCH 9, 2012
Please refer to my email communication with you on 03NOV 2011.

At no time did Vayama refuse to change your ticket. Change quotes were provided. You reference you have all email communications with Vayama. Please review the email sent to you on 26OCT 2011 providing a quote and on 28OCT 2011 advising that the ticket validity period was only until 30DEC 2011.

There is no refund value of the unused ticket as the validity period has expired.

All charges associated with the tickets in question were applied by the airline (Air China) and not Vayama. This can be confirmed by reviewing your credit card statement associated with charges made on 30DEC 2010. Given this to be the case, your reference to "Air China never received payment for Mr. Pearson's ticket" is complete incorrect.

If you feel you have a case, it should be brought up with Air China, not Vayama.

I too have all documentation associated with this issue. I consider this case closed.

Regards,
David
Vayama Customer Relations Manager


Ticket Details

--------------------------------------------------------------------------------
Ticket ID: NZE-335-68348
Department: Feedback US
Type: Issue
Status: Closed


MY REPLY AND ENCLOSED PROOF

David, you indeed scam the funds given to you to secure a ticket, as I follow your company instructions and got a run around with your company that I finally went to Orbitz to book my flight. It is your company intentions not to refund the ticket like the other ticket bought on the same day. (PFY7DD). I received a full refund of $1, 468.02, so why did I not get one for (PFMNDD)? I spent five days trying to secure a ticket with your codes and instructions with no avail. Your customer service was a nightmare as well where as each time I was refer to Vayama, I would have to wait a at least 20 minutes per call. After the five attempts I booked my flight with Orbitz within 15 minutes. I have no reason to lie on this matter and enclosed is my confirm flight number and ticket bought. If I had a unuse ticket with Vayama, why did I not use it? Because your company made it impossible to book the flight. As you know I have spoken with Air China and they told me that Vayama handles the funds directly and since the ticket was cancel, there was no credit to be given. The fact that the supervisor told me that Vayama kept the funds was enough to say that you are the thieves of my money. I know that I am not the only one who has been going though this as you (David) try to clean up your companies complaints and mess. I will refer the matter to the SEC as well as your trade associations of ASTA, IATA as well as the BBB . The BBB complaint was squashed by your quick answer to resolve the matter where I follow up on your suggestion with no ticket issue, but only to be given the AIR CHINA toll free numbers to solve the problem on my own. I will make another complaint to them as well as the issue never got resolved. There should be other Federal agencies to speak with on this matter. Any suggestions on your part? Enclosed is my tickets I bought through Orbitz. Your company Vayama stole my money!!! Shame on you internet scammers...I will not deal with you again and I hope that others will do the same. I work hard for my thousand dollars that you stole. below also is the communications I had with you to try to get my tickets to the Far East.

Flight Information
DELTA CONFIRMATION #: F97UUP
TICKET #: 00623635459075-08
Bkng Meals/ Seat/
Day Date Flight Status Class City Time Other Cabin
--- ----- --------------- ------ ----- ---------------- ------ ------ -------
Tue 29NOV DELTA 3807* OK T LV RICHMOND 1040A **
AR NYC-KENNEDY 1154A COACH
*Operated by PINNACLE AIRLINES

Tue 29NOV DELTA 173 OK T LV NYC-KENNEDY 1240P D **
AR TOKYO-NARITA 455P# COACH

Wed 30NOV DELTA 283 OK T LV TOKYO-NARITA 605P D **
AR BANGKOK 1130P COACH

Mon 09JAN DELTA 284 OK T LV BANGKOK 610A B **
AR TOKYO-NARITA 200P COACH

Mon 09JAN DELTA 172 OK T LV TOKYO-NARITA 310P D **
AR NYC-KENNEDY 205P COACH

Mon 09JAN DELTA 4019* OK T LV NYC-KENNEDY 745P **
AR RICHMOND 923P COACH
*Operated by PINNACLE AIRLINES


David
Vayama Customer Relations Manager

I have spoken to China Airlines to redeem the ticket and use the code Vayama Trip Id: PFMNDD that you have given me. There response is that the ticket was already used by Thomas K. Mark . I told them that the ticket for Brando Pearson was not use and was cancel. I had bought the ticket and was given a voucher for a flight later this year.
China Airline claims that there is no ticket with the PFMNDD code that is good for travel and ask me to speak with Vayama. Your letter written Mar 23, 2011 reads as follows:::


Dear vayama Customer,

We sent your refund request to the airline, and we have received a response. We regret to inform you that the airline has denied a refund because the total airfare is non refundable fare.

Please note the unused part of the fare may be applied towards a new reservation upon holding it as a credit with the airline. The validity of the ticket is until one year from the date of issue ie December 29, 2011. You have to complete a travel on similar route by this date. Please note additional fare difference, airline penalty and vayama service fees are a applicable at the time of reissue. We would request you to contact vayama with the request for new travel dates.

We apologize for any inconvenience associated with this change. If you have any questions or concerns regarding this or any other part of your trip we recommend contacting the airline directly at your earliest convenience at the toll free number provided below and let them know you are calling regarding schedule change information you received impacting your upcoming trip.

Airline Toll free Number:
Airline Record Locator: 9997872223185

Enjoy your trip, and thank you for using vayama!

Sincerely,


Vayama Customer Care Team

my reply after David try to correct the ticket issue

I use all the codes and airline record locator and it could not be found by China Airline, so that is why it is referred back to you. Do you have a code for the vouchor or unused ticket that I could give to China airlines?

I still need the ticket .JFK>BKK>JFK
CA 982 Q 14NOV JFKPEK 350P 620P 15NOV
CA 982 Q 14NOV JFKPEK 350P 620P 15NOV

CA 980 S 19DEC BKKPEK 105A 630A 19DEC
CA 981 U 19DEC PEKJFK 100P 130P

Vayama just stole, scam, cheated, took my money and ran., All eleven hundred dollars of it...($1, 100) surely i made a complaint, but they got away like a white collar crime...there ought to be a law against such scammers and have to pay a penalty for their stealing cause they are just thieves on a computer. I booked tickets to China round trip for me and a few friends. the tickets were e-tickets and a three week before the trip, my a friend couldn't leave the country so vayama refunded his money. A week before the trip, another friend couldn't leave and i ask for the same refund and they gave me a voucher instead. since we many many trips overseas, It would be no problem to use those tickets withing the year. Getting within four months before the year end. My friend who cancel the ticket needed to go the same route with the same airline...Vayama didn't respond the the customer service held you up on the phone for 20 mins at a time. Can not wait, so we went to orbitz and got a ticket instead and off he went. I was to follow behind the next month and the same thing started with Vayama...no, NO customer service for 20 minutes. I book the tickets as instructed and it didn't go through. Called again and another 20 minutes. Later they said I can not use the tickets unless I paid the penalty. No problem which was half of the ticket price. After they did not book me on a flight I ask for a refund...non-refunable they added, but i can change ticketsss for the flight, but I told them that I tired that. No refund and I talked with the superviser, clerks etc. No refund, no ticket...couldn't wait so I went to ORRBIZT. Got my ticket and left the country... so I ask for a refund when i return, they refer me to China Air...i was told that they never issue the ticket anyway and that Vayama was refunded the ticket a long time ago and China Air never got paid and never held the funds. That was strange because Vayama clains that they sent the money to china Air and nothing can be done by Vayama since they have your money (lies) So still in limbo...Vayama kept my eleven hundred dollars and worked the scam by passing the buck like a hot potatoe until the weary customer is tried out to pursue them. VAYAMA STOLE<MY MONEY...they are thieves and a scam artist and will try to keep your funds as long as they can. Who else can I complain to. Who else out there can we resort this to for the mis-conduct of this company? Vayama has a bunch of theives and have many greedy people...I will never book tickets with AVayama again.

cheers tommy x

David, the customer relations manager has already fail to resolve this issue earlier in Nov 28, 2011 and has neither given me a refund nor issue a ticket to travel. I have already left to the Far East and return by buying tickets from Orbitz with no hassle . Anyway I don&amp;#039;t need a ticket until September 2012 and rather have a full refund instead like my other ticket that was issue a full refund $1, 468.02 (PFY7DD) Ticket issue for MR MICAH SOULDER...the other two tickets that is in question is (PFMNDD) Issue to Mr Thomas Mark and Mr Brandon Pearson. One person (Thomas Mark, took the flight and the other Brandon Pearson did not) Since he canceled his flight and had it confirm by Vayama, he never paid me for the flight and that is why I wanted a refund because it is on my credit card. Vayama stated that I can get a voucher and since i travel twice a year to the Far East i know I would use the voucher within the year, but then that is when the problems began as Vayama would not book the tickets to fly out of JFk&amp;gt;&amp;gt;&amp;gt;BKK, so then I just want a refund and go else where to get the ticket without a hassle. I was billed $804.02 for each ticket, times two person to equal $1, 608.04.. One ticket was not used, but the trip ID was the same (PFMNDD)
Since i was told that the ticket was cancel and Air China never receive payment for Mr Pearson&amp;#039;s ticket, I would like a full refund instead as I was told that Vayama control the funds. my name is Thomas K Mark and my credit card was used to purchase these tickets. I was refunded $1, 468.02 for the first ticket only and want a full refund for 804.02 for the non-issue ticket of Brandon Pearson. My telephone number is #804-XXX-5105 for any more information that you might need.