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Verizon Wireless

United States

Consumer complaints and reviews about Verizon Wireless

Skippy2622 Send email
 
Feb 23, 2012

Poor customer service

I am so sick and tired of Verizon Wireless inability to provide a good customer service people. The entire customer service dept from the phone people to the management personal all SUCK. The Equipment sucks I don't understand how they stay in business
Michelle320 Send email
 
Feb 23, 2012

I gave no authorization for these charges

Those 9.99 extra charges are probably premium txting charges... these charges are from txting sites on a computer. Either someone put in your phone number and found out that it would go thru and used it again. Vzn has a block for this type of issue. it is free block and all you will need to do is update the roaming (*228 send opt 2) to have the block in place to prevent further charges. It is company policy that if you specifically ask for credit they have to do so. but can only go back for three months or vzn will reject the credits requested by the customer service agents.
Leon Dean Tunstall Send email
 
Feb 23, 2012

Failure to waive Early Termination Fee

i agreed to pay a monthly fee for internet access on my mifi but when it was non working a great deal of the time i told them i didn't agree to a partially working service. i stopped using it 4 days before the next month started but was billed anyway. several different people called me & threatened me with collections & a bad credit rating. if they treat disabled seniors this way they are capable of anything. these shit stains will never collect a cent from me. i completely ignore them as negative energy. i pity these foolish people.
Jason Mctavish Send email
 
Feb 23, 2012

Failure to waive Early Termination Fee

Verizon store refused return of my MiFi despite the fact that I was in the store 5x in 14 days. 14 days "activation" is 13 days. Will connect to the Internet less than 5% of the time. Verizon thinks this is OK as long as your locked into a contract. Had Cricket for years with no problem and no contract.
Lucymaepossum Send email
 
Feb 23, 2012

Termination Policy

You should put a complaint into the Better Business Bureau. They want to resolve those ASAP. I was tired of getting the run around so I did that and someone from corporate called me right away and did what they said they couldn't do. I'd never used it before but it got my issue resolved in 2 days.
2404985032TASHA Send email
 
Feb 23, 2012

Terrible Customer Support

I agree, verizon is a joke
Mark12223 Send email
 
Feb 23, 2012

Terrible Customer Support

I have been with Verizon for a long time but will be changing because this company treats customers like crap. I called to get a better package and rate that fit my needs and was quoted a price. When I called back I was told that there was a mistake by the person I had talked to and the price was quite a bit higher. I tried to contact a manager and was told they would review the recorded conversation, but that was just to shut me up I'm sure. I suggest using another company.

Mark Dedrick
Lee's Summit, MO
Alysonm Send email
 
Feb 23, 2012

Avoid at any cost guys

I found this contact number for the mobile alerts premium messaging service, simply by googling it, 1-800-223-2145, try contacting them to see if they will refund the 9.99 if vzw is not able to do so, .
Alysonm Send email
 
Feb 23, 2012

Avoid at any cost guys

What you are describing is a premium text message. It does not have anything to do with Verizon Wireless. You get opted into these premium services, most often, by putting in your number on a website, usually to get weather alerts, horoscopes, ringtones, games, things like that and are in no way connected to VZW. Have you ever seen the commercials for red cross that ask if you want to donate $10 to them and you can do so by texting a number or putting in your cell phone number on a website, its the same kind of thing.. I wuold call into VZW customer care and ask them to look up the short code for that premium text message and also see if they are able to get the support number for that particular premium service you seem to have been opted into. I would also ask for a credit for that premium text message, because even though they didn't offer a credit to you, if you simply ask, since you were unaware of that service, most likely it will be credited to you. I currently work in a call center for vzw tech support and use to also work in customer care. Most representatives are more than willing to work with you on things like this.
Breaker Send email
 
Feb 23, 2012

Avoid at any cost guys

I was preparing to pay my verizon wireless bill and noticed a $9.99 data charge. I called and was advised I had somehow signed up for and had also "somehow" agreed to pay $9.99 a month to "all mobil alerts.com" I think it must have been when I went on line to check weather from our local tv station. Only thing I can think of. Verizon is the collection agent for this company, however they can not be contacted by phone. Can you imagine VERIZON does not have a phone number for them!!! Verizon is so generous as to block further charges, but when I asked what can I do about this charge can I call, contact them? The answer was PAY IT!!! JUST IMAGINE HOW MANY TIMES THIS HAPPENS TO PEOPLE, AS IF THINGS ARE NOT TOUGH ENOUGH FOR ALL OF US. VERIZON IS IN ON THIS SCAM AND IS THE COLLECTING AGENT. I WAS TOLD THEY GET NO PORTION OF THE $9.99. DOES THAT MEAN VERIZON WILL COLLECT MONEY FOR ANY COMPANIES CONVIENCE, DO THEY OWN THE COMPANY, OR IS THAT A LIE. GUESS I WILL NEVER KNOW, CAN'T TALK TO ANYONE THEY HAVE "'NO PHONE"
Alysonm Send email
 
Feb 23, 2012

Forcing me to pay $30 data plan I did not sign up for

I don't know if you are still having this issue with the data package. I would call customer care again and let them know that you signed up for the $15 data package, and that you talked to the store rep who placed the wrong data package on the line. I would request that they submit an inactive pricing request. The data package you are speaking of is no longer available so a request would need to me made. If they are unable to add the $15 data package, VZW is currently offering a 300 mb data package for $20. I work in a call center for VZW. Good luck!
Jewela Send email
 
Feb 23, 2012

Forcing me to pay $30 data plan I did not sign up for

I purchased a Droid X in December 2010 for Christmas. Verizon had opened up a new store in our area, and I purchased it there and signed up for the $14.99 data plan that they had. I bought the Droid X because I liked the phone and not so much for the data plan because I rarely go online with my phone. That's why I only wanted the $14.99 plan rather than the $29.99 plan they also had. The store representative tried to convince me to get the $29.99 plan because it was unlimited, and I told her no that I will not hardly use it any way, so I don't need or want to pay extra for the higher priced data plan. The first month I got the bill, I was charged for the $29.99 plan. I had to call Verizon up to tell them that I was billed incorrectly and that I bought the $14.99 plan. They adjusted my bill. I have had to call up each month for the last six months to get my bill adjusted which in itself is very annoying, but now after seven months I once again called up to get my bill adjusted, and they tell me that "corporate" says they are no longer adjusting bills inspite of having done so the last six months. Then they say their records show the $29.99 plan on my account. I looked on my credit card receipt, and the sales rep had made a mistake and wrote the $29.99 plan instead of the $14.99 plan I had asked for. I told the Verizon customer service person that they made a mistake because my husband was with me when I bought the phone and that we firmly told the rep that we only needed or wanted the $14.99 plan. This is after Verizon had already adjusted my bill six times to the $14.99 data plan. Long story short, the "manager" I talked to will not do nothing though he can clearly can see I am telling the truth by looking at the data usage over the last six months. I have never even used 1 megabyte in any month! So basically all I hear Verizon telling me is that they don't care if they make a mistake. They're just going to make you eat their mistake and have you suffer for it even though they can clearly see that less than 1 megabyte of data was ever used in the last six months. What person in their right mind would sign up for a $30 data plan when they are not even going to use it? Not me. I never usually write on any boards such as this, but what the heck at least it might make me feel a little better until Verizon forces me to pay the $30 data plan next month that I did not sign up for. This is just one more example of Corporate America screwing the little guy!
Alysonm Send email
 
Feb 23, 2012

Failed to provide services sold

Hey sorry about that first comment! I meant to share on a different thread and for some reason it showed up in this one! oops! Please ignore.
Alysonm Send email
 
Feb 23, 2012

Failed to provide services sold

I'm so sorry for your tremendous loss and what you are having to deal with. I work in a call center for Verizon Wireless, and it is policy to disconnect a line without an etf due to death or illness. I would call again, or also you can click on the contact us link on the Verizon Wireless home page and get in touch with corporate. I hope this all gets settled for you. Again I am so sorry.
Joudes Send email
 
Feb 23, 2012

Failed to provide services sold

I purchased services that were to come with a Droid phone over the phone sales. They told me that I would receive unlimited internet for a price and unlimited access to internet hot spot to work my home computer unlimited for the life of the phone just like the Palm phone I was returning. They told me to go to the local store to make the exchange. At the store, the sales person called to confirm and was also told that the services outlined were correct. After the sales person transfered my service to the new phone, she could not get the unlimited internet hot spot to work. She called technical support and they said it was a mistake and I could have 2 months of internet as a concession. Due to the poor service I wasted 2 days trying to get phones that would work for my needs, purchased service and was later told I could not have what I purchased. I had even cancelled my home phone and had to reverse the process.
Luisiscool Send email
 
Feb 23, 2012

Termination Policy

I'm so sorry for what you and your family is going through verizon wirless sucks thats all I can say just switch to another company.
VZW_CS Send email
 
Feb 23, 2012

Termination Policy

Paul321,

I am so sorry for your loss. I hope you and your family are coping during this most difficult of times.

Verizon Wireless never wants to lose touch with, or alienate, our customers. I would like the opportunity to review your account with you. If you are a member of Twitter, please reach out to us @VZWSupport and reference the link to this page. I look forward to speaking with you.

Thank you!

^AE
VZW_CS
Follow us on Twitter @VZWSupport
Ellen67 Send email
 
Feb 23, 2012

Termination Policy

Sorry, you didn't need this in addition to your grief. I still think corporate escalations would do more for you than a call center supervisor. Plus, the president wouldn't like the bad PR, if you imply such. It is a shame that doing the right thing takes back seat to bad PR. It may be worth making another call to escalate.
Paul321 Send email
 
Feb 23, 2012

Termination Policy

Thanks Ellen. I did ask to speak with a superior, but my request was refused. After being accused of fabrication, I offered to fax them a copy of her death certificate. That was dismissed on the grounds that "they can be forged." As no one could seriously believe that someone would take the time to forge a death certificate for $10/month, we concluded that we would have to go to war with Verizon and decided "the juice was not worth the squeeze." Incidentally, I did review our contract and, while it is not fully explicit as to what a "service line" is, it clearly does not say anywhere that the dropping of one line from a Family Plan counts as a cancellation of the Plan. As the contract is what is known as a "contract of adhesion" because we had no real opportunity to negotiate its terms, their failure to be fully explicit about that would count in our favor legally. So, I suppose I could take them to court, but again why would we want to continue a relationship with a company which employs such people.
Ellen67 Send email
 
Feb 23, 2012

Termination Policy

Contact them again end escalate it. If I understand correctly, you upgraded other phones but need to cancel your deceased eldest daughter's phone. They should only need documentation to do that. If necessary, escalate to the president's office. The president has corporate liaisons that would work with you and should assist you. Good luck.
Hazeldunkel Send email
 
Feb 23, 2012

Termination Policy

That's horrible, I'm so sorry this happened, it's a shame they have no sympathy I don't like them very much either they did the same thing when my sister passed away.
Paul321 Send email
 
Feb 23, 2012

Termination Policy

We did. They simply claimed that the contract required that we pay the fee. We are well enough off to pay the fee, but I cannot help but believe that its large market share has wholly distorted their perspective. In any case, we are done dealing with Verizon
OhWowReally Send email
 
Feb 23, 2012

Termination Policy

I'm so sorry to hear about your loss. I would contact their Corporate Customer Service line, ask to speak to a manager, and they should be able to take care of things.
Paul321 Send email
 
Feb 23, 2012

Termination Policy

We have been customers of Verizon for over tens years. Two months ago, we purchased an iPhone for our youngest daughter and upgraded the service on one the line to include data. About a month ago, our oldest daughter was killed in an auto accident. After taking care of the personal details, we contacted Verizon to request that her $10/month line be removed from our family plan. Verizon's response was to threaten us with a termination fee if we removed the line. Quite apart from the inhumanity of this, the response strikes me as the dumbest business decision I have ever encountered. Essentially, they are telling us that to cancel a $10/month service, we will have to cancel our entire $200+/month family plan. I am interested in hearing the defenders of Verizon comment on this.
MartMart Send email
 
Feb 23, 2012

Customer Support

Why wouldn't the first place you go with a problem with an Iphone be Apple, i would think of all places Apple would be the best place to go for any of their products.

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