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vi fitness women only

Canada

Consumer complaints and reviews about vi fitness women only

candz Send email
 
Oct 17, 2015

contract dispute

I signed pay as you go but that same day I decided I actually would like to complete my free week pass before I decide, which I told the girl over the phone that day then 2 days later I explained the situation again and still no one said anything about me having to fill out anything to cancel. A few weeks later they called wanting their money I told them that I had explained to 2 different girls and then she said her manager indicated I can bring in a receipt from another gym and they would cancel my contract. However, 2 weeks went by and hadn't been able to get to the gym to show receipt so I got a call today asking for my money. I explained what the manager said so she said she would ask her manager again. She came back to tell me the manager did not say that and now I have to pay the fee. This is absolute nonsense especially the manager lying and no one telling me I need to fill out paperwork to cancel when I said I no longer want to do the contract at that very moment.

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