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Vidanta

Mexico

Consumer complaints and reviews about Vidanta

christinemorales Send email
 
May 17, 2018

Vidanta Timeshare Scam - Resolved

After having a timeshare for a couple years with Vidanta group, my husband and I realized that it was a financial burden. The maintenance fees continue rising and each time it was a heavier financial burden. We had no complaint about the facilities because since we vacationed there without having a timeshare we liked them, but the fees kept going up and it was getting harder and harder to be able to book at the resort. It seems that once you become a member you cannot go on vacation anymore. So, we look for the cancellation of the contract, it was difficult through the resort but on the internet, we found Mexican Timeshare Solutions through Facebook and we were calm when they told us that the consultation was free and nothing was pay in advance. Throughout the process the contact we had with them was very professional and empathetic. We were always kept informed and the best is that the problem ended favorably for us, the contract with Vidanta group was canceled as it was promised. We are grateful to had put our case in the hands of this company, so we do not hesitate to recommend them.
carobeta Send email
 
Jan 12, 2018

Horrible experiencia con Grupo Vidanta

Fui a la presentación de tiempo compartido con grupo Vidanta, fue extremadamente agotante, pero aún así seguíamos emocionados por reservar nuestras primeras vacaciones, hasta que llamé para reservar y me di cuenta que Vidanta nos dio un contrato para 2 adultos y somos una familia de 5; 2 adultos y 3 niños. Todo el tiempo pensamos que podríamos reservar con Vidanta por solo $675 usd , pero no, tenemos que reservar 2 cuartos por $1352 USD para poder acomodar a toda mi familia. Esto es un verdadero fraude ¿cómo pudieron vendernos esto? cuando claramente vieron nuestra familia de 5 miembros durante la presentación de tiempo compartido. Nunca usamos nuestro tiempo compartido, porque todo lo que nos dijeron durante la presentación era totalmente diferente. Ya vi que no soy la única ingenua que les creyó y que a cada persona le dicen lo que les gustaría escuchar con tal de venderles. Durante mi proceso de cancelación con Mexican Timeshare Solutions me enteré de muchas cosas más que hacen , no entiendo cómo pueden permitir que sigan operando, tiene miles de quejas y denuncias y todas porque venden con mentiras y abusos. Afortunadamente yo ya pude cancelar mi tiempo compartido, pero no dejo de platicarle mi historia a cada persona que conozco, para que sepan el tipo de compañía y trabajadores que tiene grupo Vidanta
danielwaker Send email
 
Aug 14, 2017

Testimonial de tiempo compartido con Vidanta

Contaba con una membresia con el desarrollo Vidanta, sin embargo lo que me ofrecieron en un principio, no fue lo que me otorgaron al solicitar sus servicios, yo compré esa membresia porque me prometieron $4 mil dolares por cada una de mis semanas y en caso de no rentarlas ellos se comprometieron a rentarmelas, porque dicen tener muchos clientes potenciales disponibles. Durante el desayuno, donde me vendieron la membresia, eran excesivamente amables, pero una vez que te vas de ahí y les hablas para pedirles ayuda, te tratan como limosnero, cuando uno pagó por un servicio y vaya que pagamos bastante y lo que indigna es que siendo una empresa mexicana nos maltrate a nosotros los mexicanos, es por eso que me acerqué a mexican timeshare solutions para finiquitar dicho contrato y sin más me apoyaron en todo momento hasta la cancelación del mismo, mi agradecimiento a todo su equipo de trabajo ya que el apoyo que recibí fue excelente, nada que ver con el equipo de vidanta.
margaretnewer Send email
 
Sep 7, 2016

Vidanta a nightmare in Real Life

A few months ago I went to Riviera Maya Vidanta. sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I we decided to buy them a membership . Without clearly read what we were signing by the urgency of the matter. They ask to take out a credit card to cover the down payment. they took a long time to return my card, a comparison to my friend they charge very quick the hitch in her credit card. We were not given any contract. They said they would arrive 15 days after the signing of documents. At home, a week after this what I talking about, without having received my contract yet. I called to the resort to make the timeshare cancellation contract that i still not had it but it would arrive and had to pay. There were many inconsistencies with what they told us at the timeshare pitch at the San Francisco exchange program That is not what we were promised. The resort ignored me, they just passed me from one department to another and nobody knew us an answer. We felt we needed help and wanted to cancel. So seeing the refusal of the hotel we are dedicated to seek help and we found it, we hire a company (Mexican Timeshare Solutions) who gave us a free initial consultation, we could communicate whenever we wanted at no cost and charged until 3 months later when they fully had cancelled our timeshare contract. My friend and I live with a lot of stress because at the time the hotel said we could not cancel and we had to pay,so we believed that we were engaged for 50 years to pay that ! is something horrible and not wish it to anyone, be very careful dont trust what they tell you , avoid timeshare presentations , read your contract carefully before acquire something .
aliceboyders Send email
 
Feb 11, 2016

How i cancelled my membership with Vidanta

Having been pressurised into buying a timeshare in Mexico with Vidanta, when I got back to Europe I really had no idea how I was going to get out of this mess. I
had already paid a reservation fee and on reflection I absolutely did not
want to purchase the timeshare. When I found Mexican Timeshare Solutions I
was doubtful that they could help me, because I was told I had signed a
legally binding contract and there was no way out. However using Mexican Timeshare Solutions company was incredibly easy and straightforward. Mexican Timeshare Solutions informed me that they would deal with everything and even though it would take some months, they would goto the court on my behalf and were 100% sure they could get me out of the timeshare contract, which they did. So thank you very much Mexican Timeshare Solutions for the professional and hassle free service.

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