i live in new york i use my phone for emergencies but when i want to call someone i cant it says error on screen something is going on with the company.

I had a virgin mobile phone as back up just in case. I rarely used it but always kept money on it. Then I try to use it yesterday and get a message even though I have minutes and money on it I can't use it unless I add 20.00 every so often. Bull**** how can they cut me off when it has money and moinutes and on top of that you can't talk to a live person, are on hold for litterally hours while your minutes tick away. The fcc should shut them down, they are scamming your money away.