they turned my phone off because they could not charge my account extra money i did not owe them. they are con artist. never use virginmobile phone service.

Virgin mobile and their customer service is the worst people to deal with ever! I bought a defective product. The motorolla triumph. They said it would be 5business days till new one came in mail, after arguing with them over warranty compared to insurance. 5 days later called and they said order never got submitted. 5 days later, computer issues. 5 days later, order never submitted. 5 days later, phone got stolen in mail. 5 days later, order never submitted. Finally got... ANOTHER DEFECTIVE PHONE. I offered to take a downgraded phone. Theu refused. I demanded a refund on my phone. They said no since i had service for 30 days. I wouldnt have if i would have gotten other phone right away instead of all excuses. They are crooks and should be shut down. Definitely filing a complaint with better business bereau