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W Hotel

United States

Consumer complaints and reviews about W Hotel

Mldyson2 Send email
 
Jan 9, 2017

W Hotel Brickell

I'm a political strategist, world traveler, international consultant, special events planner, media commentator, writer and ordained minister. I wanted you to know that my worse hotel experience world-wide (even Haiti) was at your property in Brickell area of Miami.

I woke up angry at my booking this hotel.

My room was dusty and dingy. Photos on website grossly mispresented the quality of rooms and the property. In room doors were obviously not wiped down and I felt the need to disinfect room. Why aren't there and bars of soap? The room service is mediocre.

I understand that the property was recently acquired but the rating and costs were too high for such a disappointing experience.

Wish I could get refunded. Please consider this desire or something.
MLD
Sln1294 Send email
 
Feb 23, 2012

Not so great

Very snooty desk people. The robes in our room had stains on them! Very very over priced rooms for what we got.
John Ludy Send email
 
Feb 23, 2012

Not so great

W hotel Boston is really worse place to go. as I mention up there, they never focus on the customer service. The rooms are in very dirty condition. They have to change the top sheet cover which I found very smell and some stain on it. I guess it had been there for up to 1 year.

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