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WageWorks

United States

Consumer complaints and reviews about WageWorks

Ketaylor Send email
 
Dec 30, 2017

HORRIBLE Company

This has to be the worse company on the planet.... I faxed forms in for my father for a denied charge 7 times !!!!!!! I sent in another form they requested from the doctor and all I wanted to know is if they received it... the rep didnt understand !!!!! She said oh in one hour maam ...i was like what do you mean??? She said thats when the form will show...then asked the rep what time do they close, her name was Jean ... she said fifty one O nine ??? Not funny but I had to laugh... these people sound like scammers...Everyone was like this, besides 2 reps, lucky me which said they closed at 8:30 and the other said the form will show in 2-3 business days although they do get the forms immediately!!!! How crazy is that!!!!!! What is 5109????????? I tried to help her and asked where they were located and she said we can't disclose that maam!!!!!!! This entire company should be FIRED!!!!!!!!!!!!!!!!! OMG HORRIBLE HORRIBLE.. I wish I could give 0 stars!!!!!!! My dad's company is dropping them Jan 1st!!!!!!! They will make you lose your religion.... 0 stars!!!!!
Ketaylor Send email
 
Dec 30, 2017

HORRIBLE Company

This has to be the worse company on the planet.... I faxed forms in for my father for a denied charge 7 times !!!!!!! I sent in another form they requested from the doctor and all I wanted to know is if they received it... the rep didnt understand !!!!! She said oh in one hour maam ...i was like what do you mean??? She said thats when the form will show...then asked the rep what time do they close, her name was Jean ... she said fifty one O nine ??? Not funny but I had to laugh... these people sound like scammers and they can not understand English ...Everyone was like this, besides 2 reps, lucky me which said they closed at 8:30 and the other said the form will show in 2-3 business days although they do get the forms immediately!!!! How crazy is that!!!!!! What is 5109????????? I tried to help her and asked where they were located and she said we can't disclose that maam!!!!!!! This entire company should be FIRED!!!!!!!!!!!!!!!!! OMG HORRIBLE HORRIBLE.. I wish I could give 0 stars!!!!!!! My dad's company is dropping them Jan 1st!!!!!!! They will make you lose your religion.... 0 stars!!!!!
DillardJ Send email
 
Dec 11, 2017

Denial of Claims

No matter how you submit to have anything paid, the claim is always denied. With an EOB and a bill from the the medical office, WageWorks denied because the "amounts did not match". The amounts were the same on every document. It takes hours of work to get them to pay anything. The measly amount that they claim that they save you is not worth the hours of time it takes to get YOUR money from them. Stay away! This is the worst scam - it is backed by companies and sold as a benefit. It is nothing but a company that thrives off your earned money.
sharydyer Send email
 
Nov 23, 2017

The Worst Customer Service EVER

This company needs to be reviewed, they are using out of the country people to service in country clients and they can't understand or speak English and they have no idea what they are speaking about. Denied claims with authorized receipts. They need to be audited!
lharris2926 Send email
 
Nov 3, 2017

Wage Works Expirted Card

My wage works visa card expired. Most companies automatically send you a new card when you card expires. Wage Works did not. When I called to get a new one, they told me that it would be 10 to 14 days to receive the new card. I explained that I did not have that much time to wait. They let me speak to a supervisor. That supervisor (Conversation id #171026-000898) told me that he could have my card extended for 3 years. He conferenced in an automatic system that asked me to give social security number and date of birth. I was told that my card had been extended from 9/17 to 9/20. He said that the card number and 3 digit code on the back would remain the same. I then paid bills that were declined. When I called Wage Works back they explained that the payments were declined because the 3 digit code on the back were incorrect. The next supervisor, Ann, that I spoke to (Conversation ID# 171103-007575) explained that what the last supervisor told me was incorrect and that there is absolutely no way to extend the expiration of a card. She was not able to tell me where that supervisor called or what he did. She then said that I needed to wait another 10 to 14 days for a new card. Meanwhile, it has already been 9 days since the card was supposed to be extended. I requested that the card be overnighted to me because their company misinformed me. She said that they cannot overnight cards. She also informed me that she has no supervisor and that the only way for me to speak to someone "above" her is to write a letter to the Executive Escalation Team. It's absolutely unbelievable to me that she has not other supervisor that I can speak to and that there is no email address or phone number to the escalation team. Wage Works outsources their calls and does not give these people any authority to help the customer. It is infuriating as a customer to have a company employee screw up and no way for a SUPERVISOR to have the authority to remedy the situation. I plan to write a complaint on every site that I can find, write a letter to the Executive Escalation team and to implore executives as Johns Hopkins to not use Wage Works any longer for their employee FSA accounts.
willie63 Send email
 
Oct 5, 2017

Management of Cobra Benefits

Wage Works is handling my Cobra claim I have paid my premium and after 6 weeks I still do not have benefits. I started the process by submitting my cobra election form online (which their instructions say you can do), not true because after 5 weeks of trying to figure out why my insurance companies had not been notified it appears you still need to send in a paper election form. I did that and then called to make sure they had received it and updated their records as well as notify my carries, what I found out was the service Rep on the phone could see it, but the person responsible for updating the carries did not see it. After 40 mins on the phone (most of it on hold) the representative was able to push it through their system. This is one of the most incompetent healthcare companies I have ever had to deal with. There miss information given out at all levels, no sense of urgency and no willingness of upper management to think outside the box or take any ownership to resolve an issue.
sherieisa@juno.com Send email
 
Sep 27, 2017

Wageworks holdinf funds

I paid 2 months of cobra in advance and now it's the last week of the first month and still no insurance. I call every week and get a runaround. Today they blamed Blue Cross and Blue called them and they said they would resend the info but it takes 24 hours. We are talking an email which they claim they sent. How do they get away with this!!! I pay and they hold the money for the month and I have no insurance, something has to be done with this Company! It's not right and should be illegal!!!
bruce0712 Send email
 
Sep 1, 2017

Submitting claims, yet card cancelled

I have so far submitted requested claims to WageWorks twice now, yet every time they screw up their processing and then have the guts to then cancel my credit card! It isn't a HUGE loss but it defeats the purpose that Congress made when they established the benefit, this loss of my documents thus far has cost me $30. I'd love to sue them, but how can I do that? I live in California, they are probably in India for all I can figure.
rm516 Send email
 
Aug 18, 2017

Wage Works is really bad company

This company (Wage works) are too aggressive or incompetent to suspend my FSA card for not receiving $8.17 payment receipt for an often used blood test clinic.
I had to waste at least 30 minutes to chase and get the copy of the receipt (finally got it). Who keeps the receipts for over 3 months? This is not 1940's ... pathetic company! Even the card privileges were reinstated but next payment still didn't go through as you still have to wait 24-48 hours. WHY ??
I will be more than happy to waste more time to put bad reviews and tell companies not to use this fraud "wageworks"!
rsmprasad Send email
 
Aug 8, 2017

False confirmation on Money Transfer

I've submitted by FSA claims and WageWorks confirmed that on 4th of Aug money has been transferred to my bank account. I've found money was not credited to my account. After 4 days, I contacted customer care, executive started arguing that I need to contact my bank and money has been transferred, it's not their responsibility. I've lost my money and don't know who can help me.
daynaadams Send email
 
Jul 4, 2017

card usage

they closed my card, gave no notice, funds are active, unable to access expect for a pay my provider option-which wont work in this case because the hospital needs 50% down to perform my infant sons surgery. No word from WW because "we aren't required to send you notification of closing your card". Well the card will be reactivated and a new card will be sent in 7-15 business days. There is no way for anyone to expedite or help me at WW. Way to put your profits ahead of good standing customers and their childrens needs!
kentnormhr Send email
 
Mar 24, 2017

Technical issues not receiving transit commute tax deduction from company paycheck.

It seems that wageworks has trouble too often not receiving transit commute tax deduction from my company paycheck. Me and other co-workers experience this problem. This is not accecptable. You call their customer service and they have no clue of the issues. I stop my transit tax deductions because of wageworks.
user2 Send email
 
Mar 16, 2017

Still struggling to get my money back

I am contacting wageworks since the Dec 2016. For my out of pocket reimbursement
1) I mailed all the required documents i.e. the Commuter Card Special Handling form with all my out of pocket expense receipts
>> Since I didnt get any confirmation even after 2 weeks, contacted wageworks to check the status
>> they said they didnt get any documents from me
2) I sent out an email with the same documents on 11th Jan 2017
>> Contacted them to check the status >> they still didnt received my documents
3) I sent out separate emails with the documents for my expenses so that they can receive this time, on 10th Feb 2017
>> They confirmed that they received it.
But then After that I have called them 5-6 times, they haven't processed my request yet. Every time a new customer care executive is giving the same reason as we can see it, its still processing, etc.
>> Finally I received the amount but it was just $15 out of $182
I called again to check the status of my request for remaining $166, even spoke to their managers, she said she is going to add a note and take this on high priority. But its been over 2 weeks now still no response.

>> On 15th Mar 2017, that's today, I contacted again their cust care department and they asked me to send the my documents again.

Isn't it going into a loop, a never ending loop without a break condition? Can someone help me to resolve my issue or guide me to escalate it further. I am willing to go ahead and file more complaint as its almost 4 months now and even after continuous follow up I am not getting my money back. This kind of behavior not only spoiling the customer relation but also their business, by raising the question being loyal to their customers.
I am not the first one who is giving this kind of review but there are so many complaints like this.
EMC Send email
 
Mar 11, 2017

Impossible to get my FSA Dependent Care Reimbursement

I am having an exorbitant amount of trouble with receiving my FSA Dependent Care reimbursement form Wage Works for the 2016 year. I placed a claim in May of 2016 ($1,230.80) and another at the end of January ($1,855.45.) These amount total to $3,086.25 which is my entire contribution to this fund for 2016. There have been over 8 calls of about 1 hour in length to Wage Works since I never received reimbursement for these 2 claims that were approved. I have been given the run-around as to there being an incorrect address on their records, the check having gone to a similar address in Chicago when I live in NJ and the most recent one today was that the zip code was wrong for my home address. I have also tried to enroll for direct deposit and that too was rejected. When I went to my bank and met with my Branch Manager-she did not see any attempt on her system to verify my direct deposit request.

I have spoken to at least 3 supervisors, have taken the added step of calling with a HR representative on the line and have confirmed my address on every single call to Wage Works. I am at wits end and frankly this delay is causing emotional and financial hardship for me. I have asked about having the checks re-issued and sent Fed Ex to see if I could have them arrive through a trackable system and this and any other request has been met with a “we are not able to do that for you.” Today I changed my address to my work address, something I should not have to do, to see if I could possibly receive the one check that was not already re-directed. The other check I was told was already returned to me with the corrected zip code as of today. Bottom line is that I need to receive all of my funds-immediately without any further excuses!!!

Dealing with this company has been deplorable, draining and quite upsetting!
tickedoffmama Send email
 
Jan 27, 2017

I hate WW

I have had W handle my daycare payments since 2014 and each time I have had an issue, I have been misinformed or given illogical information. Out of possibly 10 times I have had to call, I have only had 3 great experiences. I get that its a call center and turn over is probably pretty high, but PLEASE PROPERLY TRAIN YOUR EMPLOYEES!!! When I called in December to switch providers, I was told that I did not need to cancel the claim for the old provider. Fast forward to today and guess what...they sent a check to the old provider so now there's not enough money in the account to cover the payment for the new provider so I have to keep paying $184.50 per week in addition to having the funds payroll deducted!!! IM PAYING FOR DAYCARE TWICE BECAUSE THEY MESSED UP!!!! I called CS and spoke to a very nice young lady who escalated my call. The next rep only offered a bunch of "I understand" and "uh huh" commentary which wasn't useful, in fact insulting to an increasingly irate customer. She "Set an expectation" of three business days to do the research and I in turn set an expectation of an expedited process because it was not my mistake. It seems to me that you would do what you could to keep your costumers happy and calm but Molly in site 103 wasn't interested. I guess my next step is to call corporate.
jleyva Send email
 
Dec 29, 2016

claim verification

I submitted receipt on 10/26/16. The receipt from the dental office was for 2 dates of service- both of which needed verification with wageworks. The receipt includes the date of service of 10/03/2016 for $20.20. The second was for 09/06/16 for $625.00.
The claim was denied and I again submitted the receipt on 11/15/2016. It was denied again on 11/17/2016 stating:
We cannot process this request because the receipt or other documentation you submitted does not provide the information we need to substantiate this type of expense. Please resubmit your claim with an appropriate proof of service that describes the exact product or service, the date it was received, the name of the provider or merchant and your actual cost

This did not state anything in regards to the receipt already being used to submit verification for another claim- which is what Tashanda D, a supervisor(spoken to 12/28/2016), told me was the actual reason why it was denied. I spoke with somebody on 12/08/2016 who assured me they would resubmit the receipt- that they did in fact see that all of the correct information was there. I spoke with another supervisor- Kevin on 12/21/16 who apologized for the delay in processing and stated he would sumbit it as urgent and call me the next day to follow up- which he did not. Each time I was on hold for a supervisor and it took 30 minutes to 1 hour to speak with someone.
When I spoke with Tashanda D. she states she will submit the claim again with detail so that they can take a more detailed look at the receipt. When I asked to speak with someone above her I was told that there is nobody above her- that they deal with complaints regarding receipts and just resubmit it to the claims processing. I asked for the claims processing phone number she states that there is no claims phone number, just a fax number. I have never heard of such a thing in a business.
It is unacceptable that money, which comes out of my paycheck is being withheld and there is nobody that can assist me in resolving this. There is no accountability for anything. I have dealt with many corporations and this is the worst customer assistance I have ever had to deal with. I will be submitting complaints to any and all complaint boards that are associated with this company. This is not acceptable.
frankforttour Send email
 
Dec 15, 2016

told 4 times expense was elig. then ? what.

so, get this. i decided to save myself money and do the right thing by buying a dental savings plan.... i called WW 4 times, get that 4 times to make darn sure it was covered and i was good to go..........."oh yes, you are fine and proceed" i was told.......... i purchase the plan which was going to save my family significant dollars. card was denied at purchase, i called WW to say hey what's up!!!!!! "oh that's a "pay be back" only purchase i was then told. so i say (pretty angry) , ok if i pay with my AMEX i submit the receipt I'll get a check ASAP. "sure sir that's right have a great Holiday"...............i proceed, guess what, now all the untrained associates at WW tell me it was never eligible and all the sudden they cant find the recorded phone calls they promote for customer quality purposes.............. basically i worked my way through the line and got this gem going by the name of DeAnna, she's a beut...............seriously reading off of a computer screen in a voice tone that i was sure was a recording.................total fail on WW. so i have already contacted the KY Attorney General office consumer affairs and insurance fraud division...............we will see if anything gets fixed.............WW went from good and decent to total scam and fail company over this issue. TRAIN YOUR employees and fix my problem.
PritiyGoel1974 Send email
 
Sep 28, 2016

WageWorks Lost My Claim/Date and now won't refund

Wage Works apparently doesn't have my submitted claim for reimbursement that I filed online on their portal to the tune of 585$. I filed it in March 10th 2016 for the year 2015 and now they say they don't see anything in the system !!!

Called them multiple times and no use - This is just insane - How can they dock people off their money ?!?!

Can anyone here help ???

Priti Goel
ctpurpura Send email
 
Jun 2, 2016

WageWorks cannot even confirm payments with Insurers

WageWorks is the benefits administrator for me under COBRA. WageWorks cannot confirm that my Insurer, in this case Aetna, has received their payment (WageWorks got my payment). Their technology and customer service are so bad that they have no idea whether Aetna got it or not. Now, when I call Aetna, they claim they don't have it in their system. This has now gone on for 3 weeks! Meanwhile, my health care provider is saying I have to pay for services covered under the insurance I've already paid for. Wageworks' entire value proposition is to be the benefit administrator of payments, for which they cannot do even basic payment verification. Absurd. If anyone else has this problem, please contact me. I'm thinking of a class action lawsuit.
upsetconsumer1 Send email
 
Jun 1, 2016

I think my commuter card has been hacked

On more than one occasions at different MTA machines, my money will be deducted from my Wagework card and seems to go on the metrocard, but if the machine is not giving receipts and I try to use the card, the money will not transfer to my MTA card.But it is still deducted from Wageworks.

I called customer service and they keep telling without a receipt the money can not be refunded. I told them this only happens to me when the machine does not give me a receipt. I was told there was nothing they can do, they can only issue me a new Wageworks card.

When I state getting a new card is not the issue over time over $200 have been stolen from my account.

I was told maybe something is wrong with the MTA machine, I told her it has happened at more than one machine, and only when the machine is not giving receipts.

I asked is it possible that someone hacked the card. She said she didn't know...


Later when I tried to use the card it stated transaction can not be complete... WTF So I had to use my Debit card to put money on my MTA card. When I spoke with someone from customer service I was told that they do not see that any transaction was rejected .....


I am at a loss, I will see about transferring out of WAGEWORKS.

Has anyone out there experienced this issue?????
Samsaine Send email
 
May 5, 2016

wageworks Claim Scam

I'm interested to know how many people have filed claim that lead nowhere with WageWorks.
contact me At patrick.boulan@outlook.com
Samsaine Send email
 
May 5, 2016

Wageworks Scams on Claims

I can't believe there is no Action suite related to so many brushed off claim!!!
My previous company used them for pre-tax commute/transit.
My first claim: lost the monthly pass, and they just brushed me off.
My second claim, I misplaced a monthly pass and found it after it was expired. I filled the claim with the MTA and they honored the claim, but the refund ($112.00) was issued to the card (wageworks card that I was using). I logged in into their site and it shows the refund under my account yet they won't give a pass nor the money back. I feel this is a benefit that I'm entitled to yet they still denied under the excuse that claims have to be made 90 days after you leave a job. I didn't find the pass until a year later and it was expired but never been used. This was a claim to the MTA and they honored it. You are a benefit administrator, Act like it and give the money back.
Kdamet Send email
 
Mar 22, 2016

Wage works GE

It's shocking to me that GE allows its employees to be scammed by this company. They can't process claims. They don't read dates of service and pay themselves back at every chance. I'm disabled and need Doctor care. They didn't tell us we can't use the card for medical until it was too late to change. Now we have been left without being able to get treatment and then the take our fsa mi ey we set aside for non medical such as vision and dental and leave us with nothing we set aside and planned for. They tell us it's for our own good because fsa doesn't roll over. How arrogant to think we are too stupid to know how to budget. We have trouble with wage works for years not being able to read, process or add, but this year is all time tops. They know they can't process so they made it where we can't pay doctors until the insurance completes the claim. Why are they sharing person health info with them, because they can't do their job. We have to get our medication from a particular pharmacy. We have no problem sending in receipts. But they still can't process. They took all the supporting receipts they asked for to support the payment, processed it as a new claim and made it where now my 1300 in receipts are no good and our vision claim they paid 85 cents if what was left in our fsa. It's a nightmare getting them to u de stand their mistake. They are putting patients in the middle of the fight the insurance companies want. Insurers are trying to prevent doctors from collecting any mo ey at time if service because billing is slow and claims even slower so you can pay a doctor what is owed,but if the dr dies t bill the insurer right away they use the date of the receipt of the claim and not the date of service. I've been prevented from getting my medical treatment and my husband shots he needs desperately because we can't pay both the fsa and Drs and have no health card this year. Only pharmacy, which hasn't done much good since they can't even process those. The last straw was when I had to remind the insurance company that our counselor visits to help us through the mess the wage works and GE created and our pain wasn't being included as it should have according to our plan. The insurance company corrected. However, in true wage works fashion they couldn't process. They didn't read the date of service and decided the one bill they paid us for was wrong and classified it as an overpayment. So they are processing the claims but reimbursement goes to GE leaving our Drs unpaid. The two doctors that agreed to wat for payment. All because they didn't or couldn't read. They take and scam your money. I talked to a supervisor a couple years back and ended up having to send her all my claims and she even told us every year, this shouldn't be this hard as your documents are in order and you even add up the charges for us. That's right, it shouldn't be that hard. They are certainly free enough and use our hard earned fsa money they way they want, and sure are stingy with the HRA funds GE "gives" us. And for them to say get your vision and dental first isn't always possible...so they decide how you can use your money. We are being processed out of our humanity. When will this company be forced to stop. Who regulates them? Where's our rights? GE has fallen down on the job here. You don't take a company who you get complaints about processing receipts and decide people just don't want to send them in, we just wanted real people to process and do their job. Not just decide the job they were hired for is too much so you find a work around. Bank of America and ADP used to be the claim administrators and rarely a problem ever. My friends work for other companies and the have ADP still and have access to pay Drs and have no issues in processing. These guys must be the cheapest around or something to get such a large company. I'm looking into options to get this company off the list of maybe given a consent order and be monitored. They have just as much fiduciary obligation to its members as banks. They are holding our money. If they decide we didn't meet their standard they will send irs notices and you will pay taxes apor have to fight the irs to correct these peoples mistakes. Nobody this incompetent should have this much power.
senior Send email
 
Mar 14, 2016

Wagework deposits payment in nonexistant bank account

For more than a couple of years our reimbursement for medical services was automatically going to our pre-authorized bank account. During calendar year 2016 I noticed that someone has changed my bank information without me knowing it and that I was not getting reimbursed. I know for sure I did not change bank information. Upon me contacting wageworks on the phone, they restored my correct bank information. That was back in January 2016. Now in month of march I noticed that my bank routing number has been changed without my permission. As a result, I am not getting reimbursed. I HAVE A STRONG SUSPICION THIS IS INTENTIONAL. WILL BE NICE TO KNOW IF OTHERS ARE EXPERIENCING THE SAME PROBLEM. SOME CORRECTIVE MEASURES ARE WARRANTED, By the way I am a senior citizen (70+). I will not be surprised to find out that other senior citizens could be experiencing the same problem and are not even aware of it.
spomasl Send email
 
Dec 1, 2015

Withholding my money!!

I have a claim filed on 10/26, they "printed a check" on 10/30, today is 12/1, and I still don't have my money that I requested. this company has the WORST customer service I have ever experienced. every time I call them, I get told, "oh, sorry, that last representative lied to you, here is what is happening..." Every time I call they lie to me??? This is ridiculous! I asked for this money 6 weeks ago, and I STILL don't have it!!?? I have filed a complaint with the BBB, but I feel lost, and like they will never actually give me the money that I PUT IN THE ACCOUNT ANYWAY!! it's my money, why can I not have it!? I am so sick of this company and their excuses, I MAY get a lawyer.

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