I HATE wageworks.. Everything from difficulty logging in to dealing with customer service. NOTHING is satisfactory. Since the beginning of the year I haven't been able to get any money out of the flex spending acct. Very few of the physicians in this area will even acknowledge the card and don't take it. Our dentist was the only one who had the technical set up for it and swiped the card. It said "Accepted". That was back in February and as of this date our dentist still has not been paid. Tried to speak with HR and they suggested I send Wageworks a "detailed" copy of the bill. I told them I already did that. Then HR suggested we find different providers. Wageworks is wholly incompetent and HR is telling us to find different doctors?!!? How inappropriate is that?

Wageworks takes your money and does not like to give it back to you or to appropriate doctors. They always deny claims and need more paperwork. They never try to help you and always insist that you need to do more. They are a terrible company with terrible customer service.

I just used the card on 4/3/12 for a doctor appt copay and it was fine. Today, two days later, my. Card was declined at my pharmacy. When I called WAGEWORKS they told me someone called on 4/3/12 & requested a new card which means they close original card & I have to wait 3 weeks to receive card. When I informed them that I DID NOT call, they said it was too late & I would just have to wait. Where is the security process to ensure that only I can make requests??? Also, they always request further info for my annual eye exam/glasses. I have a certain amount taken from my weekly paycheck for this account. Why should they question anything? IT'S MY MONEY!!! I am so frustrated with this company. I will see HR in the morning