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Wal Greens Whitefish Montana

United States,
Montana

Consumer complaints and reviews about Wal Greens Whitefish Montana

Tal Pinson Send email
 
Aug 27, 2021

failed to fill RX

Wal Green's failed to fill an RX for Levemir Insulin. I have an RX on file with Wal Green's that states "60 units/day". For a 90 supply that my BC/BS insurance covers with a $60 copay equals 5,400 total units of insulin over a 90 day period. On July12, 2021 they contacted me to say my RX was ready for pick up but it was a partial refill. They provided one 10 ML vial of the insulin and i paid $30. On July 25, 2021 they contacted me again and said my RX was ready and I picked up another 10 ML vial and again paid the remaining co pay of $30. They stated the remaining vials were on back order. I repeatedly returned to the store to pick up the remaining vials but was told the RX had been closed out. When I explained I was owed another 4 vials of the insulin they agreed but continued to maintain they could not finish filling the RX because it had been closed. I talked to three different pharmacists including the manager "Andy" and was told the same thing. "Andy" reordered the insulin using a new RX number and 6 vials came in and they wanted another $60 co pay. I continued to explain that Wal Green's owed me the 4 remaining vials at no additional co pay as the $60 had already been paid on July 12th and July 25th. I had no choice but to pick up the 6 vial RX and pay yet another $60 co pay because I was running out of insulin. Wal Green's owes me either a $40 refund for failing to fill the original RX or 4 more vials of the insulin.

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